BRU Burger Bar - South Bend

BRU Burger Bar - South Bend reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Diana

   Columbus1 review

   3.0

   Dined on April 26, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Service was extremely slow but food was very good.
   

   BRU Burger Bar - South BendResponded on April 29, 2025

   Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the food, but we're very sorry to hear that the service was slow during your visit. That’s not the experience we aim to provide, and we appreciate you bringing it to our attention. We’re actively working with our team to improve speed and overall service so that your next visit is much smoother. We hope you'll give us another chance soon! Cheers!
   

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2. S

   Sarah VIP

   Grand Rapids25 reviews

   4.0

   Dined on April 26, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waitress was very attentive. It was a little loud, but it was nice to see the restaurant busy.
   

   BRU Burger Bar - South BendResponded on April 29, 2025

   Thank you for your kind words! We're happy to hear your waitress was attentive and that you enjoyed seeing the restaurant full of energy. We understand it can get a bit loud when we're busy, and we appreciate your understanding. We hope to welcome you back again soon for another great experience! Cheers!
   

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3. J

   Josiah VIP

   Cleveland24 reviews

   4.0

   Dined on April 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great gluten free options for my son with Celiac. They are very knowledgeable about gluten food safety
   

   BRU Burger Bar - South BendResponded on April 29, 2025

   Thank you so much for your kind words! We’re thrilled to hear that your son felt safe and well cared for with our gluten-free options. Our team takes food safety very seriously, especially when it comes to dietary needs like Celiac, so your feedback truly means a lot. We look forward to serving you and your family again soon!
   

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4. DK

   DanielK

   New York City4 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Carli the waitress was TOP NOTCH. She was friendly and attentive…..What a great place!
   

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5. A

   Alexander

   Detroit1 review

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Honestly the food and staff were GREAT! Went here with my fiancé and both my parents for the first time. Drinks and food are great for the price. 
   

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6. C

   Christina

   Hawaii1 review

   3.0

   Dined on March 22, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Ordered a patty melt, menu said it was 2 smash burgers, it wasn’t, it was normal frozen patties and they were served on two large slices of sourdough bread side by side, never seen anything like it. Salad was ok, teenagers didn’t like there burgers either. Fries were a steak cut not a normal fry cut served at other bru burgers. Won’t be back
   

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7. K

   Karl VIP

   Indiana46 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My sandwich and my guest's salad were delicious, and Kaitlyn was a great server.
   

   BRU Burger Bar - South BendResponded on March 11, 2025

   Thank you Karl for the 5 star review! I am so glad that everything was great and Kaitlyn was amazing! Have a great week. We look forward to seeing you again soon. Thanks Bru SB
   

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8. T

   Tony

   Chicago39 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, lots of screens to watch while pre-gaming for ND games.
   

   BRU Burger Bar - South BendResponded on March 4, 2025

   Thank you Tony so much for the 5 star review! We are so glad you enjoyed your meal with us. Have a great week and hope to share a meal with you again soon! Thanks Bru SB
   

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9. M

   Michael VIP

   Chicago5 reviews

   4.0

   Dined on February 25, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   The quality of the food and the the service was excellent.
   

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10. L

    Lisa

    Indiana4 reviews

    4.0

    Dined on February 22, 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 2

    Our food was very good so I recommend on that. Our table was not what we reserved. We reserved a tall table but were told the people at our table were not leaving so we were in the back of the restaurant at a round. We were told there was no high top available (I could see at least 2) Service was very slow (somewhat understandably as they were busy) Though I suspect at one point our server forgot about us. Beer went warm fast, served in warm mugs/glasses, not chilled ones. The bar was also out of a number of items on the drinks list
    

    BRU Burger Bar - South BendResponded on February 24, 2025

    Hi Lisa! First, thank you so much for all of your feedback! I am so happy that you enjoyed your food. I am incredibly sorry to read that you weren't happy with your seating arrangement and I am not sure what happened or how we dropped the ball. We will work very hard to make sure the next time you and friends come in that we work extra hard at making sure we are able to ensure you have ice cold beverages flowing and that you aren't feeling forgotten about or neglected. Please give us another try to earn your trust back! - Bru South Bend
    

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