BRU Burger Bar - South Bend

BRU Burger Bar - South Bend reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Michael

   Hawaii2 reviews

   4.0

   Dined on May 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Bru Burger has delivered solid food for the past 5 years we’ve dined here.
   

   BRU Burger Bar - South BendResponded on May 20, 2025

   Thank you so much for your continued support over the past 5 years! We're thrilled to hear you've consistently enjoyed your experiences here at Bru Burger. Guests like you are the reason we do what we do, and we can't wait to serve you again soon! Cheers! -Jesse
   

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2. A

   Alex

   Cincinnati1 review

   5.0

   Dined on May 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, the food was great and service was phenomenal!
   

   BRU Burger Bar - South BendResponded on May 19, 2025

   Thank you Alex for the 5 star review! We are so glad that everything was great and the food was on point! Hope to see you again soon! Have a great week! Thanks Bru SB
   

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3. M

   Mark VIP

   New York City1 review

   3.0

   Dined on May 3, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   The food and atmosphere were great. Our server, Amanda, was short, curt, rude and rushed. Amanda was so unfriendly and really ruined a nice meal. We were only in town for a few days and wanted to return but opted to try another restaurant due to the poor service she provided.
   

   BRU Burger Bar - South BendResponded on May 14, 2025

   Mark, I am so sorry that your service was not what it should have been. Please give me a call at 574-990-9110 to get this taken care of. Again so sorry for the bad service that is not our standard. Thank you Bru SB
   

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4. D

   Diana

   Columbus1 review

   3.0

   Dined on April 26, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Service was extremely slow but food was very good.
   

   BRU Burger Bar - South BendResponded on April 29, 2025

   Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the food, but we're very sorry to hear that the service was slow during your visit. That’s not the experience we aim to provide, and we appreciate you bringing it to our attention. We’re actively working with our team to improve speed and overall service so that your next visit is much smoother. We hope you'll give us another chance soon! Cheers!
   

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5. S

   Sarah VIP

   Grand Rapids25 reviews

   4.0

   Dined on April 26, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waitress was very attentive. It was a little loud, but it was nice to see the restaurant busy.
   

   BRU Burger Bar - South BendResponded on April 29, 2025

   Thank you for your kind words! We're happy to hear your waitress was attentive and that you enjoyed seeing the restaurant full of energy. We understand it can get a bit loud when we're busy, and we appreciate your understanding. We hope to welcome you back again soon for another great experience! Cheers!
   

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6. J

   Josiah VIP

   Cleveland / Akron / Canton24 reviews

   4.0

   Dined on April 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great gluten free options for my son with Celiac. They are very knowledgeable about gluten food safety
   

   BRU Burger Bar - South BendResponded on April 29, 2025

   Thank you so much for your kind words! We’re thrilled to hear that your son felt safe and well cared for with our gluten-free options. Our team takes food safety very seriously, especially when it comes to dietary needs like Celiac, so your feedback truly means a lot. We look forward to serving you and your family again soon!
   

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7. DK

   DanielK

   New York City4 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Carli the waitress was TOP NOTCH. She was friendly and attentive…..What a great place!
   

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8. A

   Alexander

   Detroit1 review

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Honestly the food and staff were GREAT! Went here with my fiancé and both my parents for the first time. Drinks and food are great for the price. 
   

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9. C

   Christina

   Hawaii1 review

   3.0

   Dined on March 22, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Ordered a patty melt, menu said it was 2 smash burgers, it wasn’t, it was normal frozen patties and they were served on two large slices of sourdough bread side by side, never seen anything like it. Salad was ok, teenagers didn’t like there burgers either. Fries were a steak cut not a normal fry cut served at other bru burgers. Won’t be back
   

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10. K

    Karl VIP

    Indiana46 reviews

    5.0

    Dined on March 5, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My sandwich and my guest's salad were delicious, and Kaitlyn was a great server.
    

    BRU Burger Bar - South BendResponded on March 11, 2025

    Thank you Karl for the 5 star review! I am so glad that everything was great and Kaitlyn was amazing! Have a great week. We look forward to seeing you again soon. Thanks Bru SB
    

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