Buca di Beppo - Cincinnati

Review summary

1. K

   Kelli

   VIP

   Cincinnati

   17 reviews

   3.0

   17 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   We normally like Buca, but tonight’s experience was not great. Service was slow. We had to ask our server to order drinks & our dinner. They were out of multiple cocktails, dinner items, and even glasses at one point. My husband’s beer was poured into 2 smaller glasses. Plates and cups were not cleared quickly.
   

   Is this helpful?

   Report
2. A

   Andrew

   Las Vegas

   17 reviews

   1.0

   17 reviews

   Dined on December 14, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Hour and half wait after we were seated at table. For spaghetti. I think we were forgotten. The manager credited our appetizer. Which was cold when we got food
   

   Is this helpful?

   Report
3. K

   Kyle

   Columbus

   4 reviews

   2.0

   4 reviews

   Dined on December 7, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   The hostess gave our table away after asking us to leave and come back. We returned 10 minutes early and waited 20 minutes before asking for an update. She told me we’d already been seated. Which obviously was not true. Eventually, she realized she made a mistake and seated another party using our reservation. Rather than helping to solve the problem, she simply left and another hostess returned. After a few minutes of back and forth, in which I felt like she was trying to convince the mistake was my fault, the new hostess ultimately apologized and found us a table. In total, we waited about an hour, as we arrived 15 minutes early, so 45 minutes past our reservation time. Nothing was offered to fix the mistake and the manager never even bothered to check in and make sure our issue was resolved. The food was average Italian, which is what we expected. We have three kids aged 9 and under, so we thought Buca was a good choice for the quality and atmosphere. From that perspective, it fit the bill. However, keeping our kids occupied that length of time is a challenge and why we made reservations over a month ago. Makes me wonder why we even made reservations as they told us they overbooked themselves and couldn’t keep the reservation. Then, they ended up seating walk-ins much faster than us after giving our table away to someone else. The biggest frustration was the lack or ownership and problem solving. Everyone makes mistakes, just own up to them and fix the issue. Passing the buck sure left a sour taste in my mouth.
   

   Is this helpful?

   Report
4. D

   Douglas

   Cincinnati

   8 reviews

   3.0

   8 reviews

   Dined on December 2, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Only one heater working out of 5 units , sat is in back so heated to 80 to try and heat balance of restaurant. Server was way over worked for 5-6 large tables and hard to keep up Was nice setting for large birthday dinner group, we had 9 sat at table for 8 but there was 15-20 tables open Apps came out and were great, main courses were all cold. Dessert was fantastic. 3 out of 5 for me
   

   Is this helpful?

   Report
5. G

   Gilbert

   Cincinnati

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Todo es excelente, realmente es altamente recomendable.
   

   Is this helpful?

   Report
6. M

   Melanie

   VIP

   Cincinnati

   1 review

   5.0

   1 review

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Diamond (the server) and Freddie (the manager) were awesome and were super friendly! The food was awesome (as usual) and both my husband and I enjoyed our meal. We were not only celebrating Thanksgiving, but my husband getting released from a medical facility, after an injury and the staff helped make dinner even more enjoyable.
   

   • 

   Is this helpful?

   Report
7. S

   Sarah

   Hawaii

   4 reviews

   4.0

   4 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Bit disappointed in Buca’s Thanksgiving meal. No longer can get just an individual turkey dinner. Tons of leftovers now when we are going out of town tomorrow. Sure thought we did individual meals before. Had to buy a meal for 3 people at $105. . The turkey was dry and sorta old tasting. Some of the green beans were brown, Pumpkin pie came out semi-frozen. $105 for the food we got was a ripoff. Won’t be back for Thanksgiving here.
   

   Is this helpful?

   Report
8. L

   Lisa

   VIP

   Cincinnati

   19 reviews

   2.0

   19 reviews

   Dined on November 27, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Would not recommend at all. Food was similar to hospital food. Service was terrible. Nothing but teenagers everywhere. Bathroom was FILTHY which always tells you what you need to know.
   

   Is this helpful?

   Report
9. C

   Carlton

   VIP

   New York City

   13 reviews

   4.0

   13 reviews

   Dined on November 26, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious!! This is certainly not my last time here! This Italian gem offers family style servings of literally everything! The food was very good and the service was so warm and welcoming! Drinks were really good as well! I highly recommend coming here with a hearty appetite! The ambiance give me homey Italian vibes and we felt at home
   

   • 
   • 
   • 

   Is this helpful?

   Report
10. D

    Diane

    Cincinnati

    9 reviews

    4.0

    9 reviews

    Dined on November 24, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Food was good & the portions were big. We had plenty leftover to take home. We thought that the time from getting our salad to getting our main course was kind of long. Restaurant didn’t seem too busy when we were there, so we didn’t know why it took so long to get our entree. Our waitress was very attentive and brought refills of our drinks before we had to ask for them.
    

    Is this helpful?

    Report