Buffalos - Palmetto Bluff

Buffalos - Palmetto Bluff reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Denise VIP

   Greater Boston2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great spot to grab some food or a drink in the perfect location. We will definitely be back!
   

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2. L

   Lydia VIP

   Greater Boston3 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   We’ve eaten here many times before and I’m just sorry to say it was not great! The service is always good, the atmosphere is lovely! The food is normally really wonderful, but unfortunately tonight was just an off night our appetizers came out right away and we’re good. We got the deviled eggs and the tuna tartare, both excellent, and cold dishes. Our main dishes were all a bust, and as I’ve eaten there before I had known the burger to be very good the ribs to be outstanding, but last night was not the case. I will always come back because of the atmosphere in the service, but I feel like they really need to step up their food game again.
   

   Buffalos - Palmetto BluffResponded 3 days ago

   Lydia, We apologize for the inconvenience you experienced with the food. Your feedback helps us improve, and we take your comments seriously. We are currently working on our consistency to ensure this doesn’t happen again. Thank you for your patience and understanding. Polina Campbell General Manager Buffalo's
   

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3. S

   Steve

   Orlando / Central Florida East1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed a terrific lunch, I had the salmon BLT, the salmon was fresh and cooked perfectly, my wife had the prime French dip au jus and enjoyed it very much also. We will definitely be back. You will not be disappointed with the great food and service.
   

   Buffalos - Palmetto BluffResponded 3 days ago

   Steve, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed BLT and French Dip. Your feedback means a lot to us and helps us continue to improve. We look forward to serving you again soon! Polina Campbell General manager Buffalo's
   

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4. J

   Joel

   Orange County18 reviews

   4.0

   Dined on May 19, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Dinner food wasn't the best, things can happen. They did the right thing and took care of my bill. Very cool spot would recommend.
   

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5. J

   Joseph

   Coastal Georgia18 reviews

   5.0

   Dined on May 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Weird prepared and presented dishes. The setting is always pleasant.
   

   Buffalos - Palmetto BluffResponded on May 18, 2025

   Thank you for the feedback, Joseph! I'll make sure to pass this on to our team. We hope to serve you again soon at Buffalos - Palmetto Bluff. Michael Miller Buffalos Assistant General Manager
   

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6. j

   joanne

   Mexico City8 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience, Tanya our waitress and Jackson were incredibly nice and welcoming! Food was fantastic!
   

   Buffalos - Palmetto BluffResponded on May 12, 2025

   Good day, Hearing about your positive experience is what makes our job so rewarding. Thank you for your kind words! Polina Campbell Restaurant General Manager Buffalos Restaurant
   

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7. A

   Alexander

   Greater Boston1 review

   3.0

   Dined on May 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Service was good and ambiance was very nice. Palmetto Bluff is a beautiful place. Food was mediocre at best though, and for the cost, you're better off staying home.
   

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8. j

   juliet VIP

   New York City3 reviews

   1.0

   Dined on April 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   So disappointing, this was one of our favorites in the past. Food and service were not good.
   

   Buffalos - Palmetto BluffResponded on April 20, 2025

   Juliet, We're really sorry to hear about your experience at Buffalos - Palmetto Bluff. We strive to provide our guests with the best food and service, and it's disheartening to know that we didn't meet your expectations. We appreciate your feedback and will definitely take it into consideration as we continue to improve. We hope you'll give us another chance in the future to show you the quality Buffalos is known for. Polina Campbell Buffalos General Manager
   

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9. C

   Christina VIP

   Chicago4 reviews

   1.0

   Dined on April 13, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Our experience at Buffalo's continues to deteriorate each time we visit. On our most recent visit, April 12 we experienced problems with every aspect of our evening, from reservations, to slow service and inaccurate food and drink orders. When our drink order was delivered and we realized it was wrong, the manager came to our table and tried to re-serve us the same incorrect drink that had already been returned and tasted. Two beef entrees were ordered medium rare but came out medium well. They were sent back, and even the second serving was medium well - not even close to our preferred temperature. It was tough and flavorless. The chicken entree was dry and overcooked. Our daughter ordered grilled cheese and was brought chicken tenders. We have had high hopes for this restaurant since they renovated, and even thought that having the Montage hotel take over operations would result in a boost in service and quality. Instead, the menu is very basic and uninviting, and the service continues to disappoint. We will not be returning and instead will choose to dine at other restaurants on property.
   

   Buffalos - Palmetto BluffResponded on April 17, 2025

   Christina, We're truly sorry for your recent experience at Buffalos. We sincerely apologize for the issues you encountered, from the food to the service. We appreciate your feedback and it's important to us. We'll address these concerns and work on improving our service and food quality. We hope for another chance to provide you with the quality experience you've come to expect from us. Polina Campbell Restaurant General Manager
   

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10. P

    Patrick VIP

    Philadelphia County3 reviews

    2.0

    Dined on April 7, 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    Really a bit of a mess...service, food, drinks...all of it.
    

    Buffalos - Palmetto BluffResponded on April 7, 2025

    Thanks for the feedback, Patrick. We're sorry to hear that your experience at Buffalos - Palmetto Bluff didn't meet your expectations. We take your comments about our service, food, and drinks very seriously and will use them to improve. We hope to have the opportunity to serve you better in the future. Polina Campbell Restaurant General Manager
    

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