Burntwood Tavern - Cuyahoga Falls

Review summary

1. L

   Luann VIP

   Cleveland43 reviews

   3.0

   Dined on March 22, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Had a 6:00 pm reservation that I had made several days in advance. People who just walked in got a table before we did. Did not get seated till after 6:20. I understand a restaurant being busy and not able to seat you at your reservation time but to give walk-ins a seat before you is not acceptable.
   

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2. K

   Kathy

   Cleveland1 review

   4.0

   Dined on March 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server was great. Food was very good. We moved to another location to sit, there was cool air coming in near the window seat. Too cold there.
   

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3. S

   Sue

   Cincinnati7 reviews

   5.0

   Dined on March 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Emma our server was great. As always, god quality food…and we took advantage of happy hour!
   

   Burntwood Tavern - Cuyahoga FallsResponded on March 16, 2025

   Sue thank you so much for the review! We greatly appreciate it and we will be sure to let Emma know! We cannot wait to see you again soon!
   

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4. OT

   OpenTable Diner

   Cleveland1 review

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The server was very friendly and attentive. She made the experience tolerable. The food was over cooked, over salted, and of average quality. I had a blackened grouper sandwich that was flavorless. I have had better here. The tavern tots are a favorite most often, but they were over cooked and super salty. Drinks were excellent. The booth we were seated at was very tight and uncomfortable. $177 meal for four was overpriced for the quality.
   

   Burntwood Tavern - Cuyahoga FallsResponded on March 9, 2025

   Thank you for taking the time to share your feedback with us. We appreciate your review are glad to hear your server was friendly and attentive. We understand your concern about the cost, and we strive to offer a menu that reflects the quality of our ingredients and the care we put into each dish. We appologize for the food being over salted and overcooked. Your feedback is valuable to us as we continually work to improve our offerings and ensure a great experience for all our guests. If you have any further suggestions or would like to discuss your experience in more detail, please feel free to reach out to us. We hope to welcome you back soon for another enjoyable meal.
   

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5. S

   Scott

   Louisville136 reviews

   5.0

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great team meal and first time here! Josh was great and took care for our group well! Food and drinks were great and thanks for a great time!!
   

   Burntwood Tavern - Cuyahoga FallsResponded on February 21, 2025

   Hi Scott, thank you so much for the kind review! We're happy to hear that Josh took care of you while you were here. We hope to see you again soon! Thanks again.
   

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6. T

   Tiffany

   Columbus3 reviews

   5.0

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great birthday lunch. Food was great and service was excellent.
   

   Burntwood Tavern - Cuyahoga FallsResponded on February 12, 2025

   Tiffany, thank you so much for your review! We appreciate you coming in and cannot wait to host you again!
   

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7. C

   Chris

   Washington DC1 review

   1.0

   Dined on February 2, 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 4

   Visited for my wife’s birthday. Plate sizes were extremely small. Poached eggs weren’t poached they were boiled. Omelet were so simple and definitely didn’t deserve the price. Ordered coffee and no one came to ask for refill. Extremely dissatisfied.
   

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8. S

   Sheria

   Cleveland10 reviews

   3.0

   Dined on January 25, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Restaurant was beautiful. Food was cold when we received it. The service was a 4 out of 10.
   

   Burntwood Tavern - Cuyahoga FallsResponded on February 9, 2025

   Sheria, Thank you for taking the time to leave us a review. We greatly apprecaite you letting us know how to improve. It is feedback like this that we need. Please feel free to call the store and set up a reservation so we can show you the steps of service we strive for. We are so sorry about your experience and we hope that we can make your next visit special.
   

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9. J

   Julie

   Detroit2 reviews

   5.0

   Dined on January 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great meal and our waiter was amazing!! Our last experience was not so great, so we decided to try it again. So much better!!
   

   Burntwood Tavern - Cuyahoga FallsResponded on January 19, 2025

   Julie, thank you so much for taking time to leave a review. We are so happy to hear that your time with us was so much better. Thank you again for giving us another chance, were happy to have given you a memerable experience. We cannot wait to see you again!
   

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10. R

    Robert

    Cleveland2 reviews

    3.0

    Dined on December 31, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    Lobster bisque was excellent. Noisy yet to be expected on NYE. Some overall service issues with software problem.
    

    Burntwood Tavern - Cuyahoga FallsResponded on January 5, 2025

    Robert, thank you for taking time to leave us a review. We are glad to hear that you enjoyed the lobster bisque and we do apologize for technological issues we had that day. We would love to have you come back again so you can see what we strive for. Please give us a call and we would love to set you up with a reservation! Thank you again and happy new year!
    

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