Burntwood Tavern - Cuyahoga Falls

Review summary

1. OT

   OpenTable Diner

   Cleveland1 review

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The server was very friendly and attentive. She made the experience tolerable. The food was over cooked, over salted, and of average quality. I had a blackened grouper sandwich that was flavorless. I have had better here. The tavern tots are a favorite most often, but they were over cooked and super salty. Drinks were excellent. The booth we were seated at was very tight and uncomfortable. $177 meal for four was overpriced for the quality.
   

   Burntwood Tavern - Cuyahoga FallsResponded 2 days ago

   Thank you for taking the time to share your feedback with us. We appreciate your review are glad to hear your server was friendly and attentive. We understand your concern about the cost, and we strive to offer a menu that reflects the quality of our ingredients and the care we put into each dish. We appologize for the food being over salted and overcooked. Your feedback is valuable to us as we continually work to improve our offerings and ensure a great experience for all our guests. If you have any further suggestions or would like to discuss your experience in more detail, please feel free to reach out to us. We hope to welcome you back soon for another enjoyable meal.
   

   Is this helpful?

2. S

   Scott VIP

   Louisville135 reviews

   5.0

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great team meal and first time here! Josh was great and took care for our group well! Food and drinks were great and thanks for a great time!!
   

   Burntwood Tavern - Cuyahoga FallsResponded on February 21, 2025

   Hi Scott, thank you so much for the kind review! We're happy to hear that Josh took care of you while you were here. We hope to see you again soon! Thanks again.
   

   Is this helpful?

3. T

   Tiffany

   Columbus3 reviews

   5.0

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great birthday lunch. Food was great and service was excellent.
   

   Burntwood Tavern - Cuyahoga FallsResponded on February 12, 2025

   Tiffany, thank you so much for your review! We appreciate you coming in and cannot wait to host you again!
   

   Is this helpful?

4. C

   Chris

   Washington DC1 review

   1.0

   Dined on February 2, 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 4

   Visited for my wife’s birthday. Plate sizes were extremely small. Poached eggs weren’t poached they were boiled. Omelet were so simple and definitely didn’t deserve the price. Ordered coffee and no one came to ask for refill. Extremely dissatisfied.
   

   Is this helpful?

5. S

   Sheria

   Cleveland10 reviews

   3.0

   Dined on January 25, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Restaurant was beautiful. Food was cold when we received it. The service was a 4 out of 10.
   

   Burntwood Tavern - Cuyahoga FallsResponded on February 9, 2025

   Sheria, Thank you for taking the time to leave us a review. We greatly apprecaite you letting us know how to improve. It is feedback like this that we need. Please feel free to call the store and set up a reservation so we can show you the steps of service we strive for. We are so sorry about your experience and we hope that we can make your next visit special.
   

   Is this helpful?

6. J

   Julie

   Detroit2 reviews

   5.0

   Dined on January 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great meal and our waiter was amazing!! Our last experience was not so great, so we decided to try it again. So much better!!
   

   Burntwood Tavern - Cuyahoga FallsResponded on January 19, 2025

   Julie, thank you so much for taking time to leave a review. We are so happy to hear that your time with us was so much better. Thank you again for giving us another chance, were happy to have given you a memerable experience. We cannot wait to see you again!
   

   Is this helpful?

7. R

   Robert

   Cleveland2 reviews

   3.0

   Dined on December 31, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Lobster bisque was excellent. Noisy yet to be expected on NYE. Some overall service issues with software problem.
   

   Burntwood Tavern - Cuyahoga FallsResponded on January 5, 2025

   Robert, thank you for taking time to leave us a review. We are glad to hear that you enjoyed the lobster bisque and we do apologize for technological issues we had that day. We would love to have you come back again so you can see what we strive for. Please give us a call and we would love to set you up with a reservation! Thank you again and happy new year!
   

   Is this helpful?

8. D

   David

   Cleveland1 review

   2.0

   Dined on December 31, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   unfortunately the food was overdone and dry service was excellent but did not like the food
   

   Burntwood Tavern - Cuyahoga FallsResponded on January 5, 2025

   David we are so srry to hear that your food was sent out dry and over done. Were glad to hear that the service was excellent but we would love to make it up to you. Please give us a call so we can arrange a reservation for you. As always, thank you for taking the time to leave us a review as it helps us grow!
   

   Is this helpful?

9. A

   Amber

   Cleveland12 reviews

   2.0

   Dined on December 29, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Food wasn’t great, drinks were meh at best, the place is too dark, and too loud. The waitress was kind, but we just felt gross after dinner. Main reason is our table wasn’t cleaned properly, and someone poured their old dirty water into the candle vase at the table. Gross. We won’t be returning.
   

   Is this helpful?

10. R

    Rylee

    Cleveland1 review

    5.0

    Dined on December 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This location is absolutely stunning. The river can be seen through the large windows next to the tables, and you can even stand on a patio they have overlooking it as well. The service was excellent as always, and the food was just incredible. I love it here!
    

    Burntwood Tavern - Cuyahoga FallsResponded on January 5, 2025

    Rylee, thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had an awesome experience at Burntwood Tavern. Your positive review and perfect rating mean a lot to our team. We are glad to hear that the service was excelent! We look forward to welcoming you back soon for another great visit!
    

    Is this helpful?