Burntwood Tavern - Rocky River

Burntwood Tavern - Rocky River reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jordan VIP

   Cleveland69 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So glad to see they kept the smash burger on the new menu. It’s so good. The fresh cut fries were delicious also. Server was great as well.
   

   Burntwood Tavern - Rocky RiverResponded 4 days ago

   Thank you for your 5 star review. We hope to serve you again very soon.
   

   Is this helpful?

2. T

   Terri

   Cleveland1 review

   5.0

   Dined on May 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a party of 14 and I'm sorry to say I can't remember our waitresses name but she was awesome. The food was great and being by the fire place was the best!
   

   Burntwood Tavern - Rocky RiverResponded 7 days ago

   Hello Terri, Thank you so much for taking the time to leave us a perfect 5-star review! We're overjoyed to hear that you had an all around perfect experience at Burntwood Tavern. We here at Burntwood Tavern strive to make every guest experience the absolute best and it looks like we have hit our mark! We look forward to welcoming you back soon at our newly rekindled restaurant, for another great visit. Warm regards, Burntwood Tavern Team
   

   Is this helpful?

3. O

   Owen

   Cleveland1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   4:30 reservation - didn’t get our food until 6:35. Quite possibly the worst service I’ve ever received. When we asked about the status of our food the “manager” said “if you don’t like it you can just leave.”
   

   Burntwood Tavern - Rocky RiverResponded on May 12, 2025

   Hello Owen, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your experience during your Mother's Day visit. We strive to provide a pleasant dining experience for all our guests, and it's clear we fell short in this instance. I apologize for the delay in receiving your dinner order in a timely manner. Your comments are important to us, and we will be addressing these issues with our team and Manager to ensure they do not happen again in the future. I assure you that we value all feedback, whether positive or negative, as it helps us improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Best regards, Management
   

   Is this helpful?

4. S

   Susan

   Cleveland1 review

   1.0

   Dined on April 20, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Spent $279 for the worst buffet I've ever had. Poor food and service. I will not return.
   

   Is this helpful?

5. J

   Jordan VIP

   Cleveland70 reviews

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The smash burger is so good. I love it. Service was great, food was great, the atmosphere was comfortable.
   

   Burntwood Tavern - Rocky RiverResponded on March 20, 2025

   Jordan, Thank you so much for your five star review, we really appreciate you taking time out of your day to let us know how we are doing. I am glad you liked our smash burgers, they are a popular item and one of my favorites too! We here at Burntwood strive to have guest experiences like this and are very pleased to hear we have hit the mark with you and your experience. We hope to see you back really soon!
   

   Is this helpful?

6. R

   Rose

   Chicago33 reviews

   5.0

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food. Love the lunch menu and ambiance
   

   Burntwood Tavern - Rocky RiverResponded on February 3, 2025

   Rose, Thank you so much for your five star review and your kind words regarding our menu and ambiance. We look forward to having you visit us again, have a lovely rest of your day!
   

   Is this helpful?

7. D

   Dionna

   Cleveland11 reviews

   5.0

   Dined on January 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great location, delicious food and pleasant atmosphere.
   

   Burntwood Tavern - Rocky RiverResponded on January 20, 2025

   Thank you for your five star review. We appreciate the feedback and are thrilled you had an enjoyable experience all around. Have a lovely rest of your evening and hope to see you back very soon!
   

   Is this helpful?

8. L

   Louise

   Cleveland11 reviews

   4.0

   Dined on December 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Our party consisted of 5 adults with winter coats. We ended up in a both that was crowded for our group. A table was also offered, but that would have been crowded too. Service was excellent and friendly.
   

   Is this helpful?

9. J

   Jordan VIP

   Cleveland70 reviews

   5.0

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lunch was perfect. Food was great. Service was awesome and the restaurant was so warm and welcoming with all of the Christmas decorations. We Love this place.
   

   Burntwood Tavern - Rocky RiverResponded on December 24, 2024

   Jordan, Thank you for your kind words, we are so glad you loved everything from food, service, and the ambience. We take great pride in making sure our guests get the best experience ever and hope to see you back soon.
   

   Is this helpful?

10. L

    Len VIP

    Cleveland24 reviews

    4.0

    Dined on December 8, 2024

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 4

    Good value and great food. Sat in the bar on a Sunday afternoon and enjoyed the quiet surroundings.
    

    Burntwood Tavern - Rocky RiverResponded on January 26, 2025

    Thank you so much for your review, you feedback is very valuable to us. We hope to see you back soon, have a lovely evening.
    

    Is this helpful?