Burntwood Tavern - Rocky River

Burntwood Tavern - Rocky River reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. O

   Owen

   Cleveland1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   4:30 reservation - didn’t get our food until 6:35. Quite possibly the worst service I’ve ever received. When we asked about the status of our food the “manager” said “if you don’t like it you can just leave.”
   

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2. S

   Susan

   Cleveland1 review

   1.0

   Dined on April 20, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Spent $279 for the worst buffet I've ever had. Poor food and service. I will not return.
   

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3. J

   Jordan VIP

   Cleveland69 reviews

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The smash burger is so good. I love it. Service was great, food was great, the atmosphere was comfortable.
   

   Burntwood Tavern - Rocky RiverResponded on March 20, 2025

   Jordan, Thank you so much for your five star review, we really appreciate you taking time out of your day to let us know how we are doing. I am glad you liked our smash burgers, they are a popular item and one of my favorites too! We here at Burntwood strive to have guest experiences like this and are very pleased to hear we have hit the mark with you and your experience. We hope to see you back really soon!
   

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4. R

   Rose

   Chicago33 reviews

   5.0

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food. Love the lunch menu and ambiance
   

   Burntwood Tavern - Rocky RiverResponded on February 3, 2025

   Rose, Thank you so much for your five star review and your kind words regarding our menu and ambiance. We look forward to having you visit us again, have a lovely rest of your day!
   

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5. D

   Dionna

   Cleveland11 reviews

   5.0

   Dined on January 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great location, delicious food and pleasant atmosphere.
   

   Burntwood Tavern - Rocky RiverResponded on January 20, 2025

   Thank you for your five star review. We appreciate the feedback and are thrilled you had an enjoyable experience all around. Have a lovely rest of your evening and hope to see you back very soon!
   

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6. L

   Louise

   Cleveland11 reviews

   4.0

   Dined on December 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Our party consisted of 5 adults with winter coats. We ended up in a both that was crowded for our group. A table was also offered, but that would have been crowded too. Service was excellent and friendly.
   

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7. J

   Jordan VIP

   Cleveland69 reviews

   5.0

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lunch was perfect. Food was great. Service was awesome and the restaurant was so warm and welcoming with all of the Christmas decorations. We Love this place.
   

   Burntwood Tavern - Rocky RiverResponded on December 24, 2024

   Jordan, Thank you for your kind words, we are so glad you loved everything from food, service, and the ambience. We take great pride in making sure our guests get the best experience ever and hope to see you back soon.
   

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8. L

   Len VIP

   Cleveland24 reviews

   4.0

   Dined on December 8, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Good value and great food. Sat in the bar on a Sunday afternoon and enjoyed the quiet surroundings.
   

   Burntwood Tavern - Rocky RiverResponded on January 26, 2025

   Thank you so much for your review, you feedback is very valuable to us. We hope to see you back soon, have a lovely evening.
   

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9. A

   Ana VIP

   Cleveland19 reviews

   5.0

   Dined on December 8, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   We order mostly from the Starter menu items. They were all good. The chicken flatbread, ordered 3 in my party, was on the colder side than on the warmer side. But we all ate them.
   

   Burntwood Tavern - Rocky RiverResponded on December 16, 2024

   Ana, Thank you so much for your review. We do strive to make our food hot and fresh but I see we have fell short this time. I appreciate your honest review, so I am able to address the issue. We hope to see you back in soon to make your next visit even better.
   

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10. L

    Leslie

    Cleveland4 reviews

    3.0

    Dined on November 27, 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 5

    Unfortunately our service was very slow, and we weren’t checked on at all once we got our food. My son’s burger was burnt. And we ordered a drink that never came. We tried to be patient because the server said she was very new. But unfortunately it was a poor experience all around.
    

    Burntwood Tavern - Rocky RiverResponded on December 2, 2024

    We are so very sorry to hear about your negative experience. We do try very hard on a daily basis to make sure our guests leave our restaurant happy but it seems we failed during your visit. Again, we apologize and we hope to see you again soon for a much better experience.
    

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