Buttonwood

Review summary

1. L

   Lara

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great place! Great food and service was phenomenal. Def will go back and recommend to friends and family
   

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2. t

   terri

   Greater Boston

   7 reviews

   vip
   3.0

   7 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   The food and service were very good but it was so noisy we couldn’t even hear the person next to us as well as not being able to hear the friends across from us. It ruined the experience and we won’t go back.
   

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3. B

   Beth

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have been there 2 weeks in a row. Food was delicious and I love being able to go to a local place that is privately owned.
   

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4. E

   Elizabeth

   Greater Boston

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a delicious meal here tonight, pork chops, salad, corn bread. Exceptionally good!
   

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5. C

   Chris

   New York City

   16 reviews

   vip
   5.0

   16 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service was great. Food was outstanding. Had the Mussels (A+), brick chicken-terrific and my wife had the pork chop). We love this place.
   

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6. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic from beginning to end. The food is fresh, hot, and delicious. Thank you!
   

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7. R

   Roberta

   Greater Boston

   20 reviews

   vip
   5.0

   20 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and very attentive service! A bit loud, but manageable.
   

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8. B

   Beth

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   WE loved the food and service. The waitress recommended a dish that was perfect. I will be back next week!!
   

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9. F

   Faith

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, ambience and staff. First time at this neighborhood gem.
   

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   ButtonwoodResponded on December 5, 2024

   Hi Faith, We are glad to hear you enjoyed your first dining experience with us. We very much appreciate you taking the time to post a review and look forward to seeing you and serving you again soon!
   

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10. D

    Dan

    Greater Boston

    33 reviews

    vip
    1.0

    33 reviews

    Dined on December 5, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    Inattentive server - cold entrees - rude manager. This was our 4th time dining at Buttonwood, which had been a local favorite. No more though. The restaurant was not crowded yet there were times our server disappeared for stretches at a time. We did not have any appetizers this time but went straight for entrees - the pork chop and chicken under brick. One bite of both and we could tell they had been sitting out for a while. The corn bread was hotter than our entrees. After finally finding our server we sent both dishes back. When new dishes were served, we saw they were the same entrees, just reheated. Besides being not sanitary, both dishes were now over cooked. (In my experience, in nicer restaurants, if a dish needs to be redone for any reason, you start new). When the manager came over we explained the issue. He visibly sighed, rolled his eyes, and walked away from us. It was the rudest experience I have ever encountered at a supposedly nice restaurant. We were dumbstruck. He never returned so we left and went to the Irish pub around the corner having a much better overall experience It's sad because Buttonwood had been a nice place, but when management insults patrons like that, they lose business.
    

    ButtonwoodResponded on December 5, 2024

    Hi Dan - We are very sorry you had a disappointing experience. My sense after talking to folks was that there was a misunderstanding as we thought you had asked for your plates to just be heated up because you felt they weren't hot enough. In retrospect although we did replate them and bring new sides as well, we should have just made completely new entrees. That said there was no bad intention on our part and we apologize. Given the circumstances the bill was going to be comp'd even before you decided to leave. We are sorry you had a poor experience and we promise we will take good care of you should you decide to return.
    

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