Caffe Concerto - Birmingham

Review summary

1. C

   Claudine

   Cumbria10 reviews

   3.0

   Dined on October 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Not as great as I was hoping it would be. At best, everything was pretty average. I booked a table for my mums birthday but when we got there, the lady at the counter told us to just sit anywhere and then come order at the bar. I was expecting this to be a cafe with slightly more upmarket table service. Not a canteen service where you order at the bar and take your tray to your table yourself. I had the scones which weren’t great. They actually tasted like prepackaged scones from M&S. My mum had the biscoff cheesecake which was nice but not anything outstanding for the price charged. The decaff cappuccinos were average and without much flavour. The whole experience was underwhelming, considering the upmarket vibe it tries to give off. Would I go back? Probably not especially. Certainly not for a special occasion.
   

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2. S

   Sharon

   Birmingham1 review

   4.0

   Dined on August 22, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Thoroughly enjoyed the afternoon tea however I feel that one small pot of tea is not enough and it is not acceptable to have to pay for a second pot given the overall price
   

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3. N

   Nikki and Steve

   Jersey8 reviews

   5.0

   Dined on August 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My friend and I visited cafe concerto before going to the theatre. It was a lovely experience, nice cocktails and very tasty BLT rolls. We will definitely be returning! Thank you!
   

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4. OT

   OpenTable Diner

   Birmingham2 reviews

   5.0

   Dined on August 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed the experience today celebrating my mom's 80th birthday. Good attentive service, friendly and helpful. Lots to eat as part of the afternoon high tea. In fact, there was too much to eat, so we took two boxes home with us. Thank you Caffè Concerto.
   

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5. G

   Grace Victoria

   Birmingham2 reviews

   1.0

   Dined on August 3, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful experience from Start to finish . Called Birmingham told to call London main cafe. Called London lady who I spoke to didn’t have very good English. The phone line cut off three times . I repeated my name 3 times . My name was misspelled completely first and surname . I told the staff member, that I had dietary requirements (Vegetarian) confirmed with her that was on the booking, said yes . Be careful if you are vegetarian . We arrived on time, and was quickly told, once we were asked if there were any dietary requirements, that no vegetarian option was requested on the booking . I was asked “ what do you want me to do now??. That is not the response you expect. I had to state that I had been a vegetarian since the age of 6, and that it was definitely something I would not forget to mention. I stated that I requested 1 vegetarian requirement three times. Unfortunately I didn’t have any statement on any confirmations from booking . ( A flaw as it should state requirements ) they you have proof. I was told by the server she would go and speak to the manager. She arrived back to say sorry but the chef was not available and the afternoon tea had already been prepared . I said that I am a vegetarian who needed a vegetarian food . She eventually came Back and said the manager would sort something for me . I ended up buying a baguette as they gave me 1 cream cheese and 1 egg sandwich. I don’t eat egg , it was never asked just given . We were also told when we asked for more tea , that you just gets free refill of water only and not new tea bags . Unbelievable. I think they missed the point , in what unlimited tea is . I would never return to their venue for afternoon tea . It isn’t worth the value as the quality isn’t there . I even had to ask for a clean plate for a dessert .
   

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6. OT

   OpenTable Diner

   Birmingham1 review

   5.0

   Dined on June 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was very good would recommend staff very pleasant
   

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7. OT

   OpenTable Diner

   Birmingham1 review

   5.0

   Dined on April 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Help ful staff and lovely food some problem with gift voucher with a different name some my own fault but staff very patient.
   

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8. S

   Suki

   Birmingham4 reviews

   5.0

   Dined on March 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you to the staff for wonderful food & service. We enjoyed a lovely afternoon tea for our anniversary. The staff kindly accommodated dietry requirements and really looked after us. Food was delicious.
   

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9. OT

   OpenTable Diner

   Birmingham1 review

   5.0

   Dined on March 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic Afternoon tea amazing! 🙂 we go back very soon.
   

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10. S

    Suzieb

    Birmingham4 reviews

    5.0

    Dined on February 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It is a shame that the afternoon tea only comes with tea and no other option and just one cup is allowed. Usually with afternoon tea you get it filled up whenever you need it. My partner doesn’t drink tea so asked for the coffee which is the same price as the tea in the menu and to be fair at first they said it’s only tea but the manager did make an acception which was appreciated. The sandwiches and cakes were really lovely. It is from £32.95 each so would have liked more tea
    

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