The Cake Bake Shop - Carmel City Center

Review summary

1. W

   Wendy

   Los Angeles

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   I was so disappointed. I made reservations for the only time available for a party of 44 at 9pm. It was my adult daughter’s birthday and neither she, her sister or grandmother had ever been there. I had one prior visit and it was delightful. We arrived 10 mins before our reservation. We visited the store area and took some pics. We were seated in the outer atrium area. There was another group there but at least 4 more empty tables. Shortly after being seated, two young ladies (teenaged I believe) came in and started cleaning tables. They were spraying the cleaner, tossed the lamp and other table items into the chairs. They started talking about a coworker and were making fun of other customers We could hear the whole thing. I asked the server when she came to our table to take our order if they were getting ready to close bc the girls were cleaning the tables. She said no, we were food. Our server was pleasant but it seemed we were forgotten in there. I WANTED this experience to be amazing for my grown daughters and mom visiting from California. It did not meet the expectations. Based on the cost of the visit. We felt like we were an inconvenience and did not leave there with the excitement we had hoped.
   

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2. K

   Karan

   New York City

   2 reviews

   vip
   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Very fancy names for food and mediocre taste. Avacado stack made it so difficult to eat. Red Valvet cake was very dry. The leek pasta basically tasted mushroom pasta.
   

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3. H

   Hannah

   Indiana

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   loved klara she made our experience amazing!!!!!!!
   

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4. A

   Amanda

   Indiana

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The cake bake shop did not disappoint. Food was great, chicken a little bland but cooked perfectly. Beautifully decorated for Christmas and overall a great experience. Waitress made my daughter feel like a fairy with the pixie dust! My only comment for improvement is the bathrooms. It’s dark in the women’s and with a younger child it would be nicer if it was brighter.
   

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5. R

   Ruth

   Louisville

   13 reviews

   5.0

   13 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Jacob was awesome. We were celebrating my birthday.
   

   The Cake Bake Shop - Carmel City CenterResponded 2 days ago

   Hello Ruth, Thank you for leaving us a five-star review. We are delighted to hear you had a wonderful time dining with us! We appreciate your feedback regarding your server. We will pass your compliments along to Jacob. Warmly, The Cake Bake Shop
   

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6. C

   Connie

   Cincinnati

   2 reviews

   vip
   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is an enchanting tea room! The decor was absolutely gorgeous and we had pink bubbly champagne to go along with our lunch! My great niece is 9 years old and she was treated like a princess! Our waitress, Lupe, made sure that she had sparkles in her drink, on her food and she even put some in her hair and explained to her how to make a wish and then blow on the glitter! This glitter is also sold in the gift shop! It is very important to save room for dessert! We all chose something different so we could taste 4 of the amazing cakes! My favorite was the carrot cake with cream cheese icing! I give this dining experience an A++! It was a magical experience!
   

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   The Cake Bake Shop - Carmel City CenterResponded 2 days ago

   Hello Connie, Thank you for taking the time to leave us such a wonderful five-star review. We appreciate all your feedback from your experience and are delighted to hear that you had such a wonderful time. We eagerly look forward to welcoming you back for your next visit. Warmly, The Cake Bake Shop
   

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7. G

   Gerry

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Typically Cake Bake does an outstanding job with cakes, however this evening, for a special occasion dining, the cake was dry and crumbly much like a cake that is 4 days old. I shared this information with the server and she said that she would have the manager look into it. Not worth the $20 dollars paid for 1 piece of cake.
   

   The Cake Bake Shop - Carmel City CenterResponded 2 days ago

   Hello Gerry, We are disappointed to hear that your cake did not meet our usual high standards. While the cake would not be old, as we make our cakes fresh daily, none of them should be exceptionally dry. We have taken your feedback to our management team to see if there's anything we may need to do to improve. Warmly, The Cake Bake Shop
   

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8. C

   Carolina

   Chicago

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience at The Cake Bake Shop was nothing short of fantastic. Don’t let the name fool you, the cake is not the only amazing thing on the menu. Our table had the chicken piccata, ham and Brie sandwich, pick two with the chicken salad croissant and chicken gumbo, and the quiche. All of us had clean plates at the end of our meal, something that rarely happens. The portions were just right, and the meal was complemented well with the lavender lemonade, raspberry champagne cake, and Earl’s cake. Highly recommend this location, had a great experience.
   

   The Cake Bake Shop - Carmel City CenterResponded 2 days ago

   Hello Carolina, Thank you for taking the time to leave us such a wonderful review. We appreciate the details you shared that you particularly enjoyed! We always enjoy hearing what makes a guest's experience magical for them. We hope to be able to welcome you back again soon. Warmly, The Cake Bake Shop
   

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9. A

   A

   Orange County

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome dining experience! A must-go in Carmel, IN
   

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   The Cake Bake Shop - Carmel City CenterResponded 2 days ago

   Hello, Thank you for leaving us a five-star review. We appreciate it and are happy to hear you had a wonderful time at our shop! We look forward to welcoming you back for your next visit. Warmly, The Cake Bake Shop
   

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10. L

    Lisa

    Indiana

    57 reviews

    vip
    4.0

    57 reviews

    Dined 4 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    Always a great experience to have when family is in town. Food and drinks were solid. Service was a little slow and less attentive than usual.
    

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    The Cake Bake Shop - Carmel City CenterResponded 2 days ago

    Hello Lisa, Thank you for leaving us a review. We appreciate your feedback and are happy to hear that you enjoyed your overall experience. We are disappointed to hear that your service did not meet our usual standards. We will pass your feedback to our management team. We hope to have the opportunity to welcome you back soon. Warmly, The Cake Bake Shop
    

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