CAÑA - Fairmont El San Juan Hotel

Review summary

1. SG

   SilviaG

   VIP

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing experience thanks to our waiter, Alberto. His recommendations for both food and drinks were spot on. As a vegetarian, I truly appreciated that he went above and beyond to serve me an off-menu vegetarian pastel—it was exactly what I was craving. Everything we ate and drank was exceptional, but Alberto’s service made our evening unforgettable. We were celebrating my husband’s 60th birthday, and without me even asking, he surprised us with a cake, making the occasion even more special. He also shared fascinating history about the hotel, which we loved learning about. Alberto was incredibly attentive, making us feel as if he had known us forever. His thoughtful and personalized service elevated our entire experience. Thank you!
   

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2. g

   gtcamp

   Atlanta

   17 reviews

   2.0

   17 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Friendly but overwhelmed server Cold starter of fritters Bland pastel with undercooked white rice Overcooked, not prepared as described on menu-there was definitely a deep fried and the fish was very tough After the food arrived, the server was not seen again until after we forked through what we could eat . Better options just outside the hotel
   

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3. M

   Margaret

   London

   33 reviews

   5.0

   33 reviews

   Dined on February 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place anytime of day to enjoy food & drinks
   

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4. D

   David

   VIP

   Louisville

   6 reviews

   4.0

   6 reviews

   Dined on February 24, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server, Carol, was simply outstanding! She made the evening! The food was solid, my wife’s swordfish was excellent, but my snapper was slightly overcooked. The crab salad appetizer was quite good. The crème brûlée with popcorn and bourbon ice cream was very tasty. Nine dollars for a bottle of sparkling water was absurd. Drink prices were otherwise average-to-high for this area.
   

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5. T

   Tracy

   VIP

   New York City

   10 reviews

   1.0

   10 reviews

   Dined on February 23, 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service was terrible, server was no where to be found, 30 min after seating someone took our drink order, 30 min later got our drinks and someone else took appetizer and main order. 30 min after that the app arrived which was delicious while we were finished with that and had the app plates clearly ready for clearance with the app bowl, another server placed down our mains which was decent. No space to move disnt take the apps stuff no one offered water. I had to go inside and find manager to be able the check that I flinched at paying. Worst experience. Next time I'll pay better attention to the bad reviews.
   

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6. P

   Patricia

   New York City

   12 reviews

   3.0

   12 reviews

   Dined on February 22, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   I had high expectations and they were deflated o ce my entrée arrived. I had a different interpretation of what pan fry was. The red snapper I was excited to see on the menu was a dry piece of deep fried fish. Our wait person was very attentive and suggested the Salmon which was delicious. Overall high priced for the quality of food. Service was pleasant.
   

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7. J

   Jennifer

   VIP

   New York City

   3 reviews

   2.0

   3 reviews

   Dined on February 18, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   This was the slowest service I have ever had at a restaurant. There was one server for way too many tables. We waited 50 minutes from the time we sat down to when we got our cocktails. The appetizers came and were finished before we got the drinks! And then when we ordered wine, it took forever to come, arrived after we had finished our entrees. The food was good, but it was such a disappointing and annoying meal due to the lack of service. They need to hire more people.
   

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8. S

   Solana

   VIP

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience with a dinner reservation for our anniversary. Waiter was attentive and knowledgeable. Gave great suggestions We sat outside with a wonderful view of the resort pools and outdoor areas. Food came out very flavorful and the plating was very nice as well. Manager waiter hostess and bartender all 10/10
   

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9. J

   Justin

   VIP

   New York City

   1 review

   5.0

   1 review

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food. Menu was a little restricted but what they served was quality for the most part.
   

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10. C

    CINDY

    New York City

    1 review

    2.0

    1 review

    Dined on February 16, 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    Service was not good and food was overcooked. My husband ordered a salad it came out with mine & my son’s meal. Our drinks didn’t come until after our entrees. The waitress asked if we wanted desert and my husband never got his entree, when he did it get was dry.
    

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