Caruso's Grocery - Pike & Rose

Review summary

1. R

   Richard

   Washington DC

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and service was very good, I would have rated higher but I don’t like having my tip determined for me, also feel they can do better than tap water and canned soda.
   

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2. E

   Eric

   Washington DC

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food is great but service is lackluster. Celebrated a birthday and nothing was done for the special occasion. There were other celebrating a birthday and they were given a celebration around dessert. We’ve visited before and was offered parmesan cheese with our entrees, not on this occasion while others were getting cheese on their plates. Drinks took a while to come while our glasses came with ice that had already melted. We’ve came a few times and the services seems to lack. Not sure if they were just bad days on both occasions but it really ruins the experience that we are looking for.
   

   Caruso's Grocery - Pike & RoseResponded 5 days ago

   Hi Eric, Thank you for taking the time to share your feedback with us. I’m truly sorry that we missed the opportunity to make your celebration special and fell short on delivering the level of service you’ve come to expect from us. Your experience matters, especially on such a memorable occasion, and it’s disappointing that we didn’t meet your expectations. We strive to create a seamless experience for every guest, and sometimes we don't quite hit the nail on the head. I’d love the chance to make it right and ensure your next experience is exceptional. Please share your email with me so we can connect privately and arrange something for you. Kindly, BGP GM
   

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3. OT

   OpenTable Diner

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was delicious and the service was excellent.
   

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4. OT

   OpenTable Diner

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Caruso’s is a fantastic choice, but be sure to make a reservation. Food was excellent, drinks were excellent, and the staff were extremely attentive. Because Caruso’s is more popular, it is a louder space, but this is to be expected from an upper middle tier restaurant. Our waitress was extremely attentive stopping by frequently to refill waters and check on our dining experience. Great service is difficult to find these days, but Caruso’s performed very well. Would highly recommend visiting.
   

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5. C

   Carol

   Washington DC

   28 reviews

   4.0

   28 reviews

   Dined on November 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Get the Chicky chicky parm parm. You won’t be disappointed. We loved that they let you order beer flights from the adjoining bar. Flights were great. Our server was delightful and accommodating. The main room is quite loud, but fortunately we were seated in the small back room and it was pleasantly quiet.
   

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6. M

   Makeel

   Richmond

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a wonderful first there. Location next to parking garage helped especially around dinner time hours. Didn’t seem overly crowded. Food was delicious. Definitely recommend the meatballs and the caprese to start.
   

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7. m

   mark

   Washington DC

   7 reviews

   vip
   5.0

   7 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great service. One of our favorite places.
   

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8. A

   Anthony

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined on November 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wait staff was wonderful and knowledgeable. Authentic dishes. Good wine. A Great Dinner!
   

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9. A

   Anjali

   Washington DC

   1 review

   5.0

   1 review

   Dined on November 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fabulous anniversary dinner! We picked Carusos based off an Instagram post touting the best pasta in the DMV and it did not disappoint! Highly recommend.
   

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10. T

    Thamar

    Baltimore

    16 reviews

    2.0

    16 reviews

    Dined on November 2, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 1

    This was my birthday celebration and it was disappointing as the waiter was rude and cranky, and didn’t make any effort to make me feel special. Every time we asked for an extra chair or extra anything he acted like we were being difficult. It was very hot and my shrimp scampi taste like anything but, so we will not be back.
    

    Caruso's Grocery - Pike & RoseResponded on November 7, 2024

    Hi Thamar, My name is Beau, and I'm the General Manager here at Caruso’s Grocery. I’m truly sorry that your birthday celebration didn’t meet the standards we strive to uphold and that you felt let down on such a special occasion. Your experience is certainly not reflective of the service we aim to deliver, and I’ve spoken with your server, who joins me in expressing his apologies—he genuinely regrets that his service missed the mark. We’d love the opportunity to make it up to you. Please share your email with us through OpenTable’s private message feature, and I’ll be in touch directly to arrange everything. Thank you for sharing your feedback, and I hope to welcome you back soon for an experience that truly reflects what we’re all about at Caruso’s. Kindly, BGP
    

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