Casa Italian

Review summary

1. H

   Hugh

   Manchester

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Greeted and seated well. Left with the menu. Waitress attentive took our order well. Lovely large jug of ice water. My partner ordered prosecco which she said was warm. My Malbec was good Food arrived in a timely manner My carbonara was good, not the best I have had but certainly not the worst My partner had the chicken risotto said the rice and mushrooms were very nice, however the chicken and peppers appeared to have been added after cooking and were cool and the peppers were undercooked The garlic bread was quite comfortably the worst we have ever had. We sent the first one back as it was just a stodgy mess that had no garlic. The replacement had a slight taste of garlic but the centre of the pizza base just wasn't cooked at all and was drowned in oil. It was disgusting We told the waitress what we thought of the food, stressed that it wasn't her fault. Paid and left. Bad night? Or New chef required? We won't know because we won't be back
   

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2. K

   Ken

   Cumbria

   1 review

   2.0

   1 review

   Dined on February 20, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Not the greatest dining experience, to be honest. Apart from the steak - which was apparently delicious - and the pornstar martinis themselves which were nice, the rest of the evening just didn't hit well. The food was not particularly tasty and some was overcooked and barely edible. The pornstars came with flat champagne. The restaurant clearly also doesn't know what a seafood platter that's made for sharing should look like. It shouldn't be a bowl of sloppy food all thrown in put in the middle with no plates to use. You just end up slopping juice all over the table and can't get to the prawns until you've waded through the mussels! The service was ok but it did feel like all the staff were work experience kids from school. The restaurant wasn't especially busy but trying to get their attention for more drinks or issues with food or drink was difficult. They were nice enough but just inexperienced.
   

   Casa ItalianResponded 1 day ago

   Hi Ken, sorry to hear that you didn't enjoy your experience. It was good to read you enjoyed our steak dish and the cocktails. Sorry the Pornstar prosecco was flat. Our seafood platter is one of our most popular starters, we get lots of good feedback with the fresh seafood. We find lots of couples order this dish and just prefer to share and eat it within the bowl and sauce which it comes in, but we've made a note on this. Our helpful staff would have been more than happy to get you a fresh shot or some side plates if requested. In regards to the staff, due to the attractiveness of the NDA, it leaves very little adults free. When we recruited, we received 1 'adult' job applicant. Additionally, we will not discriminate against age whilst recruiting as outlined in the employment laws.
   

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3. J

   Joan

   Cumbria

   1 review

   4.0

   1 review

   Dined on February 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   A good, comfortable night, apart from a very loud group of four young men - just part of the night, and realise they were just having a good time. Appreciate we were ‘allowed’ to stay from 5-30 until almost last out!!! A good night!!
   

   Casa ItalianResponded 2 days ago

   Thank you, we are glad you enjoyed your time.
   

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4. D

   Donald

   Cumbria

   1 review

   2.0

   1 review

   Dined on February 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Myself and my wife both had lasagne one with salad one with chips both of which we enjoyed, unfortunately the two people accompanying us weren’t as lucky, one had what was advertised as creamy pollo risotto which in fact was void of cream and was swimming in olive oil, the other had the spaghetti meatballs which was tasteless because it was dry and void of any sauce , both of these complaints were made to the waitress who said she had passed their remarks but no response was forthcoming, won’t be in a hurry to go back
   

   Casa ItalianResponded 1 day ago

   Hi Donald, Sorry you didn't enjoy your experience with us, although we do appreciate you enjoyed your dish :) We do apologise again about the other two dishes, we appreciate that you had raised this with the staff. We don't tend to give any feedback from the kitchen back to the table as to why a dish may be a particular way, which is for several reasons. What we do tend to do is remake the dish to your liking. Thanks, Casa.
   

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5. T

   Tracey

   Cumbria

   1 review

   5.0

   1 review

   Dined on February 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Both food and service were perfect. We will be back. Thank you :-)
   

   Casa ItalianResponded 2 days ago

   Hello, thank you for leaving some feedback for us, we appreciate your time.
   

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6. J

   Jennifer

   Cumbria

   3 reviews

   5.0

   3 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent night lovely food, friendly and just nice
   

   Casa ItalianResponded 2 days ago

   Hello, thank you for leaving some feedback for us, we appreciate your time.
   

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7. j

   janice

   Manchester

   3 reviews

   3.0

   3 reviews

   Dined on February 8, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Everything was really good except for inexperienced staff. Probably not their fault they were very young and needed further training
   

   Casa ItalianResponded 1 day ago

   Hi Janice, thanks for the feedback. We are actively training the staff, we do find there is a lack of matured adults in the service industry in West Cumbria due to the presence of Sellafield & the NDA. However; we do continue to offer training and guidance to our team to support them in their goals :) Thanks for your feedback, Casa.
   

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8. V

   Viv

   Lancashire

   1 review

   5.0

   1 review

   Dined on February 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food and great service. We’ll definitely be back
   

   Casa ItalianResponded 2 days ago

   Hello, thank you for leaving some feedback for us, we appreciate your time.
   

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9. E

   Emma

   Cumbria

   4 reviews

   3.0

   4 reviews

   Dined on January 18, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was ok , we were underwhelmed with service and taste and have experienced much nicer Italian food locally so wouldn’t rush back.
   

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10. S

    Sandra

    Cumbria

    1 review

    5.0

    1 review

    Dined on January 16, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food and service- friendly welcoming staff . Will return.
    

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