CASA NEOS

Review summary

1. F

   Filiz

   Miami

   18 reviews

   4.0

   18 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   A bit dark and a bit loud when eating with a group of 10 but the crowd is nice.. food is ok, nothing to boast about. A bit pricy and the servers seemed overwhelmed when delivering the food.
   

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2. OT

   OpenTable Diner

   Miami

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our night at CASA NEOS started off rough—a chaotic check-in process, unhelpful staff, and confusing seating policies made for a frustrating first impression. We were left waiting while others were seated before us, and when we finally got upstairs, we were denied a more comfortable table—only to see it given to a smaller party later. Thankfully, our server, Paola, completely turned things around. She was warm, attentive, and made us feel welcome despite the rocky start. The food was just as impressive, with every dish beautifully prepared and full of flavor. Still, the front-of-house experience needs work. They could learn a lot from their sister restaurant, MILA, which nails hospitality and organization. Would I come back? Maybe—but only if they step up their game at the door.
   

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3. F

   Fernando

   VIP

   Hawaii

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience truly a Miami Brunch hit spot with amazing food and music!
   

   CASA NEOSResponded 1 day ago

   Dear Mr. Fernando, We truly appreciate your feedback! It's fantastic to hear that our brunch offerings and live music contributed to a memorable experience for you. We can’t wait to welcome you back soon! Sincerely, CASA NEOS
   

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4. D

   Daniel

   VIP

   Miami

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a 3:30 reservation, I called letting them know we’d be 5 minutes late and upon arrival they check our reservation the doorman walks in talks to god knows who and comes back out and very rudely says we canceled your reservation without any explanation while it was obvious the restaurant was running fine. This was very rude and unacceptable as we were a group and we have dined there before in multiple occasions and have spent a good amount of money at the establishment. We took our business next door over to Kiki on the river and had no issues. Do not recommend. Rude door staff.
   

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5. J

   Jaime

   Miami

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   No service! Very bad! I did not have any bad experience
   

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6. c

   carlos

   New York City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Terrible experience. We are a group of 7. Two mains takes more than 1 hour 45 minutes to came, two greek omelettes ! We had to ask to more than 3 waiters and 2 managers to solve the problem. During the wait the restaurant send the deserts without serving the mails ... When we contest the server seemed discomfortable to taking back the deserts .. how we guests that didn't received the mains could eat the desert ? Finally the "coup finale" ... when we ask for a sweetener for the Espresso the server said in not polite way "the only sugar we have is that", pointing to the sugar cubes ... probably we was angry with our fare complains ... We'll never go back again !
   

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7. OT

   OpenTable Diner

   VIP

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best brunch spot to date. The manager Richard and the staff that provide us our food and service were absolutely amazing!!! Btw: Best French toast ever!!
   

   CASA NEOSResponded 1 day ago

   Hello, We truly appreciate your fantastic feedback! It’s great to know that our team, led by Richard, provided excellent service during your visit. We're also glad our French toast made a lasting impression on you. We can’t wait to have you again for brunch by the beautiful dockside! Sincerely, CASA NEOS
   

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8. OT

   OpenTable Diner

   Miami

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Its the hottest spot in Miami right now. Very nice Mykonos style decoration. Very tasty food small portions. Go there and have a great time
   

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9. OT

   OpenTable Diner

   Charlotte

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Chaos and overpriced. I get it, it’s Miami, you will be waiting on your table and it will be crowded. However, expect to feel and be treated like a peasant here if you aren’t willing to throw thousands of dollars down on a table or bottle service. We waited in a very very long line outside, just to be cut and pushed around once getting to the front which was basically a fight to the death to even tell someone we had a reservation. Once the host decided to give us a second of his time (he let in MANY, many people ahead of us without reservations). Once getting in, we had to wait in an extremely long hostess line, just for them to tell us our table wasn’t ready. Note we got there at 10:15, it is now 11pm. We waited at the bar another 45 minutes, to be told our table was ready, just to be sent up the elevator to another hostess who took over 20 minutes to find our table. the elevator was also broken :). Once we sat down, our server was great, but we just weren’t hungry because it was now 12:30am. We ordered the filet and it was fine, but in my opinion long horn steakhouse could make a better steak. I didn’t even eat because I was so tired. We were willing to drop a ton of money on food and drinks but were exhausted by the time we sat so we only ordered one thing. Avoid this place at all costs.
   

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10. J

    Josephine

    New York City

    1 review

    5.0

    1 review

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It Amazing experience and the staff was incredible.
    

    CASA NEOSResponded 1 day ago

    Dear Ms. Josephine, We truly appreciate your kind words! It’s wonderful to hear that our team contributed to your amazing experience. We look forward to welcoming you back for more memorable moments by the waterfront! Sincerely, CASA NEOS
    

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