Cast Plates and Pints

Review summary

1. W

   William

   Richmond

   19 reviews

   5.0

   19 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We went to the Thanksgiving buffet for about the 3rd or 4th time. This was the first time we went to the late 5 PM seating. The food was very good and the Cajun turkey very unique (quite good as well). They were out of the pumpkin spice drinks and seemed to be out of some of the earlier served food items on the buffet. Some of the dishes such as the shaved brussel spouts were dry from sitting on the steam table for a while. Service was excellent. We had a very pleasant evening and all the guests enjoyed the food. I will return and would recommend but may try to go to an earlier seating next time.
   

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2. M

   Madeline

   Richmond

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great option for Thanksgiving in Roanoke! We will come back!
   

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3. G

   Geoffrey

   Washington DC

   22 reviews

   2.0

   22 reviews

   Dined on November 2, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   The service was great and our server was attentive and quick. Also, the burger and fries were good. That is where the good ends. Two of us ordered the filet (medium) and they were both dry, hard and rubbery. The twice baked potato was dry and lacked flavor. The biggest issue was with the manager. I asked that at least one of the steaks be deducted from the bill, doubtful it was tenderloin (consistency was like a sirloin) and if it was it was select grade and not choice. One of us didn’t eat most of it because it was so chewy. The server had no problem with the deduction but the manager came over and unsympathetically stated that they hand cut the meat and it was indeed a filet. He then gave me 10% off of one steak, an insulting $3.50 discount on an inedible $35 steak. Insulting is putting it mildly. It’s no wonder the place was empty on a Saturday night! If they stick to beer and burgers it’s probably fine, but if you have a complaint, don’t expect what you would with respectable management.
   

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4. A

   Alexander

   Richmond

   1 review

   2.0

   1 review

   Dined on October 25, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   They didn’t reserve our table so we had to wait almost a half hour to be seated even though a row of tables was clearly visibly empty. I complained and they still took over 5 minutes after apologizing to seat us. The food was okay. The noise level was awful. We won’t be returning.
   

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5. L

   Laura

   Richmond

   39 reviews

   vip
   5.0

   39 reviews

   Dined on October 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   I have to admit, Cast has the best fries anywhere. Hot, crispy, salty - yum. Our server (whose name I didn't get) was energetic and helpful, and brought everything quickly. I am not eating bread these days, so was a little disappointed that you don't offer a bun-substitute (lettuce wrap?) for a burger. But the burgers were done as requested, medium rare. Your iced tea is even good!
   

   Cast Plates and PintsResponded on October 26, 2024

   Hi Laura! Thank you so much for your review! I'm so glad you enjoyed our food and service! We look forward to seeing you again!
   

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6. D

   Devin

   Richmond

   1 review

   5.0

   1 review

   Dined on September 1, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Jodi is an amazing server and needs all the praise and support. She busts her butt every Sunday and is great at her job.
   

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7. L

   Lindy

   Washington DC

   8 reviews

   4.0

   8 reviews

   Dined on August 14, 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 4

   Wonderful service, first of all. However, burger was overcooked and pretty skimpy for the price. Asked for med-rare, received well. My daughter has mac n cheese and said it was tasteless. Fries were great.
   

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8. OT

   OpenTable Diner

   Richmond

   1 review

   5.0

   1 review

   Dined on June 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We thought this was just a little tapas joint. We were pleasantly surprised! A wonderful variety in the food offering! The food was delicious and the service was friendly and prompt! We both agreed this is a repeat on our list of go to’s!!!
   

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9. OT

   OpenTable Diner

   Greater Boston

   7 reviews

   5.0

   7 reviews

   Dined on June 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I reserved a table for 18 for a work function at Cast Plates and Pints. The original reservation was for 14, and they easily handled my request to increase it to 18. They called to confirm the reservation ahead of time, accommodating our preference for low-top tables. During the dinner, the server was professional, friendly, and timely, even when we needed to split the checks in a specific way. The food was delicious and they had options for everyone. I would definitely recommend Cast for large groups!
   

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10. OT

    OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on June 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food, service and value was great. Sometimes it was a little difficult to hear each other. Music was a little loud, but not to bad. Thanks for a nice night.
    

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