Castillo Craft Bar + Kitchen

Review summary

1. T

   Tanya

   Jacksonville

   3 reviews

   5.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ribeye steak was excellent and very good quality meat! We will definitely eat here again!
   

   Castillo Craft Bar + KitchenResponded 1 day ago

   Tanya, we're thrilled to hear that you enjoyed your ribeye steak and found it to be of excellent quality! We will share your praises with our culinary team. Your kind words mean a lot to us and we're already looking forward to your next visit. Best wishes, The Management Team
   

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2. J

   John

   Greater Boston

   30 reviews

   5.0

   30 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What makes Castillo Craft Bar & Kitchen special starts with valet parking. It eliminates parking anxiety associated with downtown dining. Located in the Renaissance Hotel the ambiance has a high end vibe. We chose to dine on the porch. Our server, Jacob, had excellent knowledge of the menu, describing each item perfectly. We shared the charcuterie which was fabulous and large enough for 4. Next course was the pickled shrimp salad with grilled sourdough also excellent. Entrees were the mushroom bolognese and the fresh catch which was Red Drum. Both were outstanding. Between courses Bryce the food and beverage manager and Marcus the general manager visited with us and explained their mission of providing locally sourced ingredients with culinary preparations that speak to the St Augustine residents and tourists alike. Based on our experience they hit a home run. We finished the night with the datil bread pudding. Totally impressed. We will be back.
   

   Castillo Craft Bar + KitchenResponded 1 day ago

   John, thank you for joining us at the Castillo and taking the time to post a review! We are pleased to heart that Jacob provided you with excellent service and our culinary team was able to hit the mark on each of your dishes. We will share your praises with the team and it was a pleasure speaking with you both, we look forward to having you return!
   

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3. MC

   MarkC

   New York City

   4 reviews

   3.0

   4 reviews

   Dined on November 8, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Not much to say. Mediocre food at best. Good service.
   

   Castillo Craft Bar + KitchenResponded 1 day ago

   Mark, we appreciate your feedback. We're glad to hear that you found our service satisfactory. However, we're sorry to hear that our food didn't meet your expectations. We strive to provide our guests with high-quality dishes, and your comments will certainly help us to improve. We hope you'll give us another chance to impress you with our food in the future.
   

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4. K

   Kim

   Jacksonville

   21 reviews

   4.0

   21 reviews

   Dined on November 2, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Would have been great/excellent if it wasn’t for how loud it got in there. When there was hardly anyone within our vicinity the sound level was manageable but as soon as it started to fill up you couldn’t hear yourself or the person across from you speaking. I feel there weren’t enough food selection either especially at some of the prices listed. The bison burger could have had better toppings as it was all one note of flavor nothing to truly bring out the bison. A piece of lettuce or a slice of tomato or a couple of evenly sliced butter pickles would have helped it a bit rather than covering it with bbq sauce? The braised beef that the others had was great but one plate had way too much fat and not enough meat. But the flavor and plating of it was yummy. Someone had the salmon and I’m assuming that was good but since they did not comment on it I cannot give an accurate verification of that pretty dish.
   

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   Castillo Craft Bar + KitchenResponded on November 6, 2024

   Thank you for taking the time to share your experience at Castillo Craft Bar + Kitchen. We're glad to hear that you enjoyed our bison burger and the braised beef. We appreciate your feedback on our food selection and the noise level. We aim to provide a diverse menu that reflects our culinary influences while maintaining a high-quality dining experience. We're sorry to hear that some aspects didn't meet your expectations, especially the bison burger and the salmon dish. We'll certainly take your comments into consideration as we continually strive to improve our guests' experiences. We hope to welcome you back soon for a more enjoyable experience.
   

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5. F

   Francisco

   Jacksonville

   6 reviews

   vip
   2.0

   6 reviews

   Dined on November 1, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 4

   They made some changes and the food was not the same !!
   

   Castillo Craft Bar + KitchenResponded on November 6, 2024

   Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience at Castillo Craft Bar + Kitchen didn't meet your expectations. We always aim to deliver a great experience, and we're disappointed to hear that we fell short this time. We appreciate your comments about the changes made to our menu and we'll certainly take them into consideration as we continually strive to improve our offerings and service. We hope to have the opportunity to welcome you back in the future.
   

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6. C

   Cristyn

   Jacksonville

   7 reviews

   vip
   4.0

   7 reviews

   Dined on October 25, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, awesome service. A good place for a quiet dinner.
   

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7. Y

   Yusimy

   Naples

   8 reviews

   5.0

   8 reviews

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful restaurant with exceptional service and amazing ambiance. Food was exquisite. We went for our anniversary and definitely will be back. Thank you for making our 7 year anniversary celebration a memorable one.
   

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   Castillo Craft Bar + KitchenResponded on October 29, 2024

   Yusimy, thank you for choosing Castillo Craft Bar + Kitchen for your special anniversary celebration! We're thrilled to hear that you had a wonderful time and enjoyed our food and will share your praises with the team. We look forward to welcoming you back in the future.
   

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8. C

   Colette

   Orlando

   1 review

   5.0

   1 review

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were there for our 7-year wedding anniversary and had an amazing time! The ambiance is beautiful and it’s not too loud! The cocktails were delicious and so was the food! We got complimentary champagne and chocolate truffles for our anniversary. Our server was so kind and attentive! She even took a great photo of us. I wish I remembered her name, but she was a very sweet and cute blonde woman.
   

   Castillo Craft Bar + KitchenResponded on October 17, 2024

   Colette, thank you so much for choosing Castillo Craft Bar + Kitchen for your special day! We're thrilled to hear that you had an amazing time and enjoyed celebrating your anniversary with us. It's always a pleasure to provide a memorable experience for our guests and we are pleased to hear that Kendall was able to do just that. We appreciate your kind words and look forward to welcoming you back for more celebrations!
   

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9. OT

   OpenTable Diner

   Jacksonville

   3 reviews

   5.0

   3 reviews

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent hidden gem in St Augustine! Wonderful service, beautiful ambiance and delicious food!
   

   Castillo Craft Bar + KitchenResponded on November 6, 2024

   Thank you for the wonderful review! We're thrilled to hear that you enjoyed your experience at Castillo Craft Bar + Kitchen. We take pride in our service and ambiance, so it's wonderful to know that our efforts have been appreciated. We're also glad to hear that you enjoyed our food. Your kind words mean a lot to us. We look forward to welcoming you back soon!
   

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10. L

    Leslie

    Jacksonville

    4 reviews

    5.0

    4 reviews

    Dined on October 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was fantastic! Really enjoyed the ambience, the food, and the service! As a former restaurant manager, I appreciate fantastic service and food and this is exactly what we experienced tonight! I would highly recommend this restaurant! We had the brussels sprouts to start and then for dinner we had the short ribs and the mushroom Ragu pasta . Loved all of it! Especially enjoyed our server, Niles! We will definitely be back!
    

    Castillo Craft Bar + KitchenResponded on October 17, 2024

    Thanks for the review, Leslie and congratulations on your retirement! We are thrilled to hear that you had a fantastic experience at Castillo Craft Bar + Kitchen. It is always great to hear positive feedback from our guests that are also in the industry. We will share your kind words with Niles and the team and we are already looking forward to your next visit. Thanks again for your support!
    

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