Castillo Craft Bar + Kitchen

Review summary

1. J

   Joanne

   Key West

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was a Thanksgiving day brunch $30 per person. There was barely any food…Nothing was prepared on demand. The free breakfast at most low end hotels are much better than this was.
   

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2. M

   Marissa

   Naples

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   "It was overall fine, but it’s not worth the money.
   

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3. L

   Laila

   Jacksonville

   3 reviews

   2.0

   3 reviews

   Dined today

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   The food was OK, but not tue best. over priced with lack of taste
   

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4. K

   Kathleen

   Jacksonville

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   First time eating here. The young lady at the front desk was not very pleasant. The guy standing next to her was way more customer service and friendly. We waited a very long time to get drinks. Our appetizer never came before the meal and then when it did, it came with the meal just poor service. My husband waited quite a while with an empty glass for another refill of beer. I would not go back. The food was good but I wouldn’t say it was good enough to go back and eat there again. They were nice enough to take the appetizer off of our bill. Unfortunately very disappointed.
   

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5. L

   Luis

   Caribbean

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The charcuterie board and the sweet and spicy chicken. Awesome!
   

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6. M

   Michele

   Orlando

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   We ordered the Steak & Frites as well as the Braised Short Rib. The Demi that came with the steak and frites was inedible and quite frankly over priced. Great ambiance but most likely won’t be back.
   

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7. T

   Tanya

   Jacksonville

   3 reviews

   5.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ribeye steak was excellent and very good quality meat! We will definitely eat here again!
   

   Castillo Craft Bar + KitchenResponded 4 days ago

   Tanya, we're thrilled to hear that you enjoyed your ribeye steak and found it to be of excellent quality! We will share your praises with our culinary team. Your kind words mean a lot to us and we're already looking forward to your next visit. Best wishes, The Management Team
   

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8. J

   John

   Greater Boston

   30 reviews

   5.0

   30 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What makes Castillo Craft Bar & Kitchen special starts with valet parking. It eliminates parking anxiety associated with downtown dining. Located in the Renaissance Hotel the ambiance has a high end vibe. We chose to dine on the porch. Our server, Jacob, had excellent knowledge of the menu, describing each item perfectly. We shared the charcuterie which was fabulous and large enough for 4. Next course was the pickled shrimp salad with grilled sourdough also excellent. Entrees were the mushroom bolognese and the fresh catch which was Red Drum. Both were outstanding. Between courses Bryce the food and beverage manager and Marcus the general manager visited with us and explained their mission of providing locally sourced ingredients with culinary preparations that speak to the St Augustine residents and tourists alike. Based on our experience they hit a home run. We finished the night with the datil bread pudding. Totally impressed. We will be back.
   

   Castillo Craft Bar + KitchenResponded 4 days ago

   John, thank you for joining us at the Castillo and taking the time to post a review! We are pleased to heart that Jacob provided you with excellent service and our culinary team was able to hit the mark on each of your dishes. We will share your praises with the team and it was a pleasure speaking with you both, we look forward to having you return!
   

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9. MC

   MarkC

   New York City

   4 reviews

   3.0

   4 reviews

   Dined on November 8, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Not much to say. Mediocre food at best. Good service.
   

   Castillo Craft Bar + KitchenResponded 4 days ago

   Mark, we appreciate your feedback. We're glad to hear that you found our service satisfactory. However, we're sorry to hear that our food didn't meet your expectations. We strive to provide our guests with high-quality dishes, and your comments will certainly help us to improve. We hope you'll give us another chance to impress you with our food in the future.
   

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10. K

    Kim

    Jacksonville

    21 reviews

    4.0

    21 reviews

    Dined on November 2, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Would have been great/excellent if it wasn’t for how loud it got in there. When there was hardly anyone within our vicinity the sound level was manageable but as soon as it started to fill up you couldn’t hear yourself or the person across from you speaking. I feel there weren’t enough food selection either especially at some of the prices listed. The bison burger could have had better toppings as it was all one note of flavor nothing to truly bring out the bison. A piece of lettuce or a slice of tomato or a couple of evenly sliced butter pickles would have helped it a bit rather than covering it with bbq sauce? The braised beef that the others had was great but one plate had way too much fat and not enough meat. But the flavor and plating of it was yummy. Someone had the salmon and I’m assuming that was good but since they did not comment on it I cannot give an accurate verification of that pretty dish.
    

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    Castillo Craft Bar + KitchenResponded on November 6, 2024

    Thank you for taking the time to share your experience at Castillo Craft Bar + Kitchen. We're glad to hear that you enjoyed our bison burger and the braised beef. We appreciate your feedback on our food selection and the noise level. We aim to provide a diverse menu that reflects our culinary influences while maintaining a high-quality dining experience. We're sorry to hear that some aspects didn't meet your expectations, especially the bison burger and the salmon dish. We'll certainly take your comments into consideration as we continually strive to improve our guests' experiences. We hope to welcome you back soon for a more enjoyable experience.
    

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