Castillo Craft Bar + Kitchen

Review summary

1. MT

   MelanieT

   Greater Boston

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. We were a party of 8 and were surprised w a private room.
   

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2. M

   Magda

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice ambience , delicious food and great service !! Fully recommend.
   

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3. F

   Fred

   Tampa

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Unique menu offerings. Great service. Fish spread appitizer was excellent.
   

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4. SR

   SilviaR

   Miami

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was awesome, the environment and decorations super nice
   

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5. V

   Vida

   Indiana

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful decor for Festival of Lights. Staff was wonderful and very diligent about keeping on top of my son’s nut allergy. The only thing that could have made it better would have been a little more diversity in the menu but that’s nit picking. Everything we ordered was tasty. Kids loved the kids menu options.
   

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6. S

   Stephen

   Houston

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great end to out time in St. Augustine! Everything was great and the drinks were on point!
   

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7. W

   Wanda

   Jacksonville

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   The room and server were pleasant but for a six top reservation. There family style was not enough food for six people to taste each item and the same for the Caprese salad. They sent out enough for five people, which was one tomato and one slice of cheese each. We did complain about that one and they brought out one more tray. The server said that the one tray was usually for a two top. The other food served were good except the lamb which was overcooked and without flavor. One was returned and replaced with the fish dish was which was not much better and I know desserts are personal preference, but they ran out of ice cream and some people are gluten-free.
   

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8. L

   Lu

   Jacksonville

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I recently visited Castillo Craft Bar + Kitchen with my family… it was 8 of us… We supposedly were going to get a Festive Christmas Dinner as it was announced on their ads. We reserved for Christmas Day but unfortunately, the experience did not meet at all expectations. For the high price point, $95 per person +tax + minimum 20 % gratuity. the portions were shockingly small (will add some pictures) leaving us disappointed at every course. The appetizers were extremely limited, offering barely enough for 4/5 people and we were 8. (Same size plate was served for a table of 2) The second course—a Caprese salad—was an even bigger letdown. Just 6 of us barely got a single tomato, which felt more like a garnish than an actual dish. I needed to ask our waitress if we were missing an extra tray and his answer was no … so I needed to ask if they could bring more so my sons could get something. Usually when you are a large group and the table is big like ours they put 2 different trays so everybody can serve themselves. Our table was located inside a separate kind of private room that was also being used as storage for tables and chairs… No salt & pepper, no bread offered at all, we had to ask for water several times as nobody seemed to be interested on taking care of us… The entrees were average at best—nothing memorable or worth the cost. To make matters worse, the dessert took an unreasonably long time to arrive, extending an already lackluster meal. Overall, the experience was extremely overpriced and underwhelming. I wouldn’t return or recommend this experience to others.
   

   Castillo Craft Bar + KitchenResponded 3 days ago

   Lu, we're truly sorry to hear about your experience at Castillo Craft Bar + Kitchen. We understand that the menu and portions did not meet your expectations, and would have brought out more items for anyone that requested. We strive to provide a memorable experience for all our guests, and it's clear we missed the mark during your visit. We are sorry to hear that you did not enjoy the Dixon dining space as we guest who rent this space on a weekly basis. Your feedback is invaluable to us and we assure you that we will take steps to improve our service. We hope you will give us another chance to provide a better dining experience.
   

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9. OT

   OpenTable Diner

   Tampa

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We booked in advance for Christmas Day, at that time the menu was still “coming soon”. If the menu had been available prior to booking I would not have booked. In my opinion the food was not worth the $$. The only appetizer wasn’t what I was expecting, Brussels, cured salmon, pimento cheese, and picked tomatoes. The salad was tasty. The main course options were fairly standard, hubby had the stuffed flounder and I tried the turkey cobbler. It was more like a pot pie type but with a drop biscuit on top instead of crust. It was okay at best, the fish was good. There were 3 options for dessert, gingerbread Yule log, bread pudding, and a cheesecake. The bread pudding tasted good but would have been better warm. I did not care for the gingerbread. If I could have cheesecake I would have opted for that. I think I would be willing to try their standard menu but not sure I would no another pre fix event.
   

   Castillo Craft Bar + KitchenResponded 3 days ago

   Thank you for taking the time to post a review. We apologize on any confusion regarding the menus, as they have been posted on our website since we opened the booking process but clearly failed to communicate that. We appreciate your feedback on the menu items and will utilize it to continue to grow our team and the offerings that we provide. We hope that you will join us again in the future to showcase the Castillo!
   

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10. E

    Elena

    Columbus

    1 review

    3.0

    1 review

    Dined 4 days ago

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 4

    Basic buffet, happy you were open for the holiday, expected a more festive atmosphere & larger buffet. Ie. Cook to order eggs or just omelet station or brunch items…smething fancy for being a Renaissance Hotel.
    

    Castillo Craft Bar + KitchenResponded 3 days ago

    Elena, thank you for taking the time to share your feedback with us. We're sorry to hear that our buffet didn't meet your expectations, especially during the holiday season. We strive to create a festive atmosphere for our guests, and we're disappointed that we fell short this time. We appreciate your feedback regarding the size of our buffet and we'll certainly take it into consideration. We're glad to hear that you found our service satisfactory and we hope to have the opportunity to serve you better in the future.
    

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