Cecconi's Pizza Bar

Review summary

1. R

   Rebecca

   Surrey

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Delicious food, terrible and slow service- maybe a dud table
   

   Cecconi's Pizza BarResponded 4 days ago

   Hi Rebecca, thank you for your feedback, we apologise that the service wasn't up the standards we look to deliver to each guest. We have reach out to you directly to discuss this further.
   

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2. G

   Gilly

   London

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 1

   The restaurant looks really nice and the food is fine. However the place is really noisy with no sound buffers so it’s difficult to have conversations. Unfortunately the service was really bad. The staff were nice enough but everything took ages. We had to ask for things having waited for so long. Having finished the main course we were left for half an hour with no one clearing the table or asking us if we wanted anything, we eventually asked if the table could be cleared. I was bought a coffee and had to ask for sugar when it anrrived and by the time I got the sugar the coffee barely warm. I think they must have been really understaffed. Will not be going back.
   

   Cecconi's Pizza BarResponded 4 days ago

   Hi Gilly, Thank you for the feedback, we have reached out to you directly. We apologise we didn't make sure you had a great experience with us and look forward to hearing from you. Thank you
   

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3. A

   Alice

   London

   1 review

   4.0

   1 review

   Dined on November 9, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Great food, well served but very loud. Complicated to have a conversation
   

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4. f

   francesca

   Norfolk/Suffolk

   1 review

   3.0

   1 review

   Dined on November 9, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Food was good but service was awful, took 1h15 to get main courses apparently this was due to the time it takes to cater for gluten free pasta. Once we finished starters, our plates were not cleared for 20 minutes. Some of the staff were friendly and helpful, others were rude and dismissive.
   

   Cecconi's Pizza BarResponded on November 10, 2024

   Hi Francesca, Thank you for sharing your feedback with us. We're truly sorry that your experience didn’t meet expectations. At Cecconi's Pizza Bar, we aim to provide attentive service and quality food, and we're disappointed we missed the mark during your visit. The delays with your main courses and plate clearing do not reflect our standards. We also regret if any interactions felt dismissive, as we value professionalism and friendliness in all our staff. We’d love to welcome you back for a better experience.
   

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5. A

   Azat

   London

   1 review

   3.0

   1 review

   Dined on October 31, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 1

   The waiter guy was terrible! He wasn't taking notes when we were ordering, he was super excited and tense chewing intensely a gum even while he was talking to is, the poor reception host was running around with a service while the guy was making an impression he is better than that. Terrible and unprofessional. When he forgot to deliver part of our order he blamed others and offered instead free coffee - which was a serious insult as my complaint was not about getting free things. I asked to remove the service charge - when always I tip in cash additionally and generously. That was a shame.
   

   Cecconi's Pizza BarResponded on November 13, 2024

   Hi Azar, thank you for your feedback, we apologise that the service wasn't up the standards we look to deliver to each guest. We have reach out to you directly to discuss this further. Thank you
   

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6. L

   Leslie

   London

   6 reviews

   3.0

   6 reviews

   Dined on October 19, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Convenient location with good quality food. Poor acoustics result in your table partner being inaudible because of normal conversations and that was before the music started.
   

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7. L

   Louise

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice food. We ate early so not much atmosphere but the staff were friendly and helpful.
   

   Cecconi's Pizza BarResponded on October 29, 2024

   Hi Louise, thank you for your feedback and we will be sure to pass this onto all the staff. See you soon!
   

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8. V

   Viola

   Amsterdam

   1 review

   1.0

   1 review

   Dined on October 18, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Food is the only good thing. Music is too loud making impossible to have a conversation. Overwhelmed waiters keep forgetting about things you ordered. The stress is way more than the enjoyment. Never again
   

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9. S

   Sarah

   London

   4 reviews

   vip
   4.0

   4 reviews

   Dined on October 4, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Everything about it is great except for how loud it is. The service was actually a bit overkill tonight but I’m being picky. You’re certainly paying for the location but I enjoy it every time I go
   

   Cecconi's Pizza BarResponded on October 5, 2024

   Hi Sarah, thank you for your feedback. We are glad you enjoy your experiences with us. The venue itself it quiet busy and atmospheric which can often result in quite a loud environment, it is something we try to control as much as we can. We look forward to seeing you again in the near future.
   

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10. K

    Karen

    London

    1 review

    5.0

    1 review

    Dined on September 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The staff and food were amazing!! We were late due to traffic but because we called they held the table for us. All the staff so smiley and helpful. Would have stayed longer but we had a musical to go to. Fast and attentive service!!
    

    Cecconi's Pizza BarResponded on September 29, 2024

    Hi Karen, thank you for you review! We are really happy to hear you enjoyed your experience with us! We look forward to seeing you again soon
    

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