Chambao Polanco

Review summary

1. S

   Sharon

   San Francisco

   1 review

   2.0

   1 review

   Dined on January 13, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   We had a very disappointing experience last night. The decor is attractive with a similar vibe to the group’s Tantra Beach Club at Tulum, which we also visited recently. We ordered a 400gm steak to share with 3 sides and 2 cocktails. The cocktails were excessively sweet such that we had to dilute them with water to make them palatable. Soon after our cocktails were delivered we were presented with a generous supply of delicious appearing breads accompanied by 3 different butters. We had only consumed 1/2 a piece of bread before the main and sides appeared with much theatre and ceremony with 3 or 4 staff attempting to serve us at once. The food was excellent but the whole experience was destroyed by the staff attempting to either serve or remove the dishes - we felt flustered and in the end sent almost all the salad and bread back with our entire meal finished in 45 minutes. We declined coffee or dessert, didn’t finish our cocktails and then had difficulty getting someone’s attention for the bill. When it arrived, 15% tip had been added but not itemised as such. I negotiated to reduce the tip to 10% in appreciation of the food and I think the staff’s intention was good but poorly managed and executed. This may have been one of the most expensive meals per minute of my life. I did explain my disappointment with the head waiter but didn’t feel that my experience was validated. I recommend patrons are given the opportunity to finish their cocktail, time to try the breads and then the opportunity to order a glass of wine to accompany their main, and that the wait staff give diners the opportunity to complete their meal in peace. The DJ music was excellent, the guitarist good but the dancing girls somewhat strange in the near empty restaurant.
   

   Is this helpful?

2. M

   Mery

   VIP

   Mexico City

   2 reviews

   1.0

   2 reviews

   Dined on January 12, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   La comida está horrible, no tiene sabor, la carne súper dura,aparte se tardaron muchísimo en llevar los alimentos !!! los precios están elevados para lo que es
   

   Is this helpful?

3. V

   Vanessa

   Mexico City

   1 review

   4.0

   1 review

   Dined on January 12, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Hah una variedad de comida, los meseros son muy atentos y el ambiente es espectacular.
   

   • 

   Chambao PolancoResponded 7 days ago

   Gracias por tus muy amables comentarios sobre tu reciente visita, fue un gran honor servirte en esta ocasión. Nos encantaría darte la bienvenida una vez más, vuelve pronto, te estaremos esperando.
   

   Is this helpful?

4. H

   Hugo

   Mexico City

   2 reviews

   4.0

   2 reviews

   Dined on January 12, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Buena atención pero la comida no fue la mejor. Los cortes de carne buenos sin sobresalir.
   

   Chambao PolancoResponded 7 days ago

   Muchísimas gracias por dejarnos conocer acerca de tu reciente experiencia con nosotros es un placer poder leer tu opinión. Esperamos tener la oportunidad de servirte nuevamente en esta tu casa y superar todas tus expectativas.
   

   Is this helpful?

5. M

   María de la luz

   Mexico City

   1 review

   2.0

   1 review

   Dined on January 11, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   Los meseros malísimos, me sentí como en una taquería de paso o en la fonda, te sirven de prisa todo….horrible, los cambiaron, estos son pésimos, cero atención del nivel del restaurante que apenas el año pasado ofrecía una experiencia gastronómica en cada platillo
   

   Is this helpful?

6. o

   olga

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined on January 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great first Time experience. Loved the fashion show and Music Show.
   

   Chambao PolancoResponded 7 days ago

   Thank you very much for letting us know a little more about your experience with us, we are more than grateful for your visit. We would love to welcome you once again, come back soon, we will be waiting for you.
   

   Is this helpful?

7. C

   Cesar

   Mexico City

   1 review

   4.0

   1 review

   Dined on January 5, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   El volumen de la música es muy alto. Es imposible hablar
   

   Is this helpful?

8. L

   Lynn

   Tokyo

   1 review

   5.0

   1 review

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So much fun! The food was terrific and the atmosphere was clubtastic - wear something with glitter and you’d fit right in. Definitely going back!
   

   Chambao PolancoResponded on January 8, 2025

   Thank you very much for letting us know a little more about your experience with us, we are more than grateful for your visit. We would love to receive you shortly and keep creating new memorable experiences.
   

   Is this helpful?

9. C

   Claudia

   Mexico City

   1 review

   2.0

   1 review

   Dined on December 31, 2024

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 3

   He ido 5 veces pero ayer me decepcionó, solicitamos 3 platillls de la carta de los cuales 2 no los tenían, tampoco ya hacen el postre pavlova…. No me encantó, me queda claro que hay que ir viernes y sábados que hay show y posiblemente tengan la carta completa…
   

   Is this helpful?

10. A

    Ali

    Vancouver

    2 reviews

    1.0

    2 reviews

    Dined on December 31, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 4

    I am very familiar with the RosaNegra family of restaurants. I have been to many over the years. This experience was horrible. The most surprising aspect of this is that the restaurant was not even busy. There was no reason for bad service! Once we ordered our food and after waiting a long time, we received everything. Appetizers, salad, steak, fish, etc. all at one time. We brought this to the waiters attention but didn't really get any answer. We also were suppose to get our salad made "table side" yet it wasn't. On top of that, the waiter really didn't understand what we were ordering at the time of the order. Now I will say that we are all English speaking but I went to the extent of using google translate and he still miss-understood my order and brought an additional filet to our table. The icing on the cake is when we received our check, we tipped 10% (which was more than others at our table wanted to give based on the poor service) and both the waiter and maître d rolled their eyes at us. They were also very rude and ignored us as we all left even when everyone at the table said goodbye to them. Haven't been treated like this ever at a restaurant I paid almost $1,000 USD on a dinner. The icing on the cake is when one of our group stayed back to talk with the maitre d to express his disappointment, the maitre d said "I guess your wiater must have had a bad day". UNBELIEVABLE!!!!!!!
    

    1 person found this helpful