Cherokee Grill and Steakhouse

Review summary

1. B

   Brian

   Western NC

   15 reviews

   5.0

   15 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect as always. Great waitress. Food was delicious and fresh.
   

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2. K

   Kim

   E. Tennessee

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   I tried to call the number on my bill- I don’t want this publicly posted. I would just like my card credited. We enjoyed everything about our service and food, however, we noticed after we left we were charged twice for our food. Check# 108107 Table 30 9:19 Dining:David S Please try to reimburse my debit or call- 931-797-3389 thank you
   

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3. D

   David

   Cincinnati

   22 reviews

   vip
   5.0

   22 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Nicole fantastic server. Really enjoyed dinner on Thanksgiving—- thanks for being open. My wife’s steak was little over cooked and mine little undercooked but overall, enjoyed everything.
   

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4. B

   Buddy

   Indiana

   3 reviews

   2.0

   3 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Made reservation over two months ago. Had to wait 30 minutes, yet we arrived on time. There were many open tables. Tried to seat us upstairs with my mother in a wheelchair. After three attempts to seat us and having to raise my voice (because they would not seat us in a handicapped friendly area, we already waited 30 minutes with reservations, others without reservations were being seated. (I know because they gave number in there party and not their names)) we were finally seated. Already frustrated, we waited another 10 minutes before a server came to our table to take our order. So, 45 mins after arriving on time for our reservation, we finally had our drink (Soft drinks and teas) order. Food was good. Experience was not. We come to Gatlinburg every year during the holidays. But, I’ll take my $200.00 (cost of our meal for 4 with a bad experience) to another restaurant. You are actually treated better at Dicks.
   

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5. K

   Kellie

   E. Tennessee

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful place to eat, service was good and we sat right beside the fire so it was super cozy. Food was really good and super hot.
   

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6. C

   Cassy

   E. Tennessee

   23 reviews

   vip
   5.0

   23 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was 💯💯 wonderful. Thank you all for awesome dinner !!!!
   

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7. J

   Jackie

   Philadelphia

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful! Food and service was amazing!
   

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8. OT

   OpenTable Diner

   E. Tennessee

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Loved Thanksgiving dinner
   

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9. B

   Brian

   Mississippi

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing and our server, Billy, was superb. So glad we chose Cherokee Grill to celebrate Thanksgiving. Fantastic.
   

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10. K

    Kate

    Cincinnati

    11 reviews

    vip
    3.0

    11 reviews

    Dined on November 27, 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4

    The lack of service was a real damper on the dinner. We started at bar, which wasn’t attentive or staffed well as we had to ask for service, etc. a glass was broken on the counter in front of my husband, cleaned but with glass left behind, and very little attention from bartender. Once seated it was at least 10-15 minutes before our server came to us. She was very nice but too busy to be attentive. The deliciousness of the food made up for the lack of attention, but for the cost it was disappointing.
    

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