Chevys Fresh Mex - Elk Grove

Review summary

1. M

   May

   Unspecified1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   I don’t think a steak knife with the silverware set is necessary until steak is ordered. The exposed ceiling looks a bit eerie, but the colorful decor is nice. Junior and team provided great service and good lunch options. Thank you!
   

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2. F

   Fred

   Sacramento1 review

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was for my 6 yo's BD. The staff were very welcoming from the start. They did an amazing job and were very attentive. We were there beyond closing and yet no one stopped smiling or was a pleasure.
   

   Chevys Fresh Mex - Elk GroveResponded 6 days ago

   Thanks for the review, Fred! We're thrilled to hear that your family had a wonderful dining experience with us at Chevys Fresh Mex - Elk Grove. It's great to know that our team made you feel welcome from the moment you walked in and that you appreciated their attentiveness. We're also glad to hear that you had a great time with us after closing, and that the food and service met your expectations. We look forward to welcoming you and your family back soon!
   

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3. M

   Murillo

   Los Angeles5 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great customer service and food. I love the chicken fajitas that they serve there.
   

   Chevys Fresh Mex - Elk GroveResponded 6 days ago

   Hello Murillo, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed our chicken fajitas and found our customer service to be great. We always strive to provide our guests with a memorable dining experience, and it's wonderful to know we hit the mark with you. We look forward to welcoming you back to Chevys Fresh Mex - Elk Grove soon! Best Regards, The Management Team
   

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4. C

   Cory

   Sacramento4 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   Valentine's Dinner at Chevys I recently visited Chevys for a Valentine’s Day dinner and had a somewhat mixed experience. Despite having a reservation, we were seated 20+ minutes late, which set a less than ideal tone for the evening. The overall energy felt a bit off, and the staff didn’t exude much personality, which could be due to a lack of professional training. I was drawn to the advertised Valentine’s Special on OpenTable, which included a champagne toast and a prefixed menu. However, the champagne was brought to us pre-poured, and no information was provided about what we were drinking, which detracted from the experience. After being seated, we were informed that the food would be another 30 minutes behind. Unfortunately, the ambiance felt more akin to a sports bar after a game rather than a romantic Valentine’s setting. That being said, the food itself was not bad, and the server was kind and attentive. As food enthusiasts, my wife and I were a bit disappointed with the overall experience, but we understand that these things happen. With a few improvements in training and ambiance, Chevys has the potential to offer a more enjoyable dining experience.
   

   Chevys Fresh Mex - Elk GroveResponded on February 16, 2025

   Thanks for the review, Cory. We're sorry to hear that your Valentine's Day experience at Chevys Fresh Mex - Elk Grove didn't meet your expectations. We apologize for the delay in seating and the lack of personality from our staff. We're glad you enjoyed the food and found our server to be kind and attentive. We take your feedback seriously and will use it to improve our service and ambiance. We hope to have the opportunity to serve you again and provide a better experience.
   

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5. M

   Melissa

   Sacramento3 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to Chevy’s for an early Valentine’s dinner with a group of friends. We had the Valentine’s Day special menu and the food was great and the service. We had our great server Hugo to serve us. We ask for him all the time. We love Chevy’s
   

   Chevys Fresh Mex - Elk GroveResponded on February 16, 2025

   Thanks for the review, Melissa! We're thrilled to hear that you enjoyed your Valentine's Day dinner at Chevys Fresh Mex - Elk Grove. It's great to know that our menu choices and service met your expectations. We truly appreciate your loyalty and look forward to serving you again soon.
   

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6. Y

   Yareli

   Unspecified1 review

   5.0

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The drinks were amazing and so was the food! It was my first time here and I will be coming back for sure!!! Also the server was amazing and attentive! 🩷
   

   Chevys Fresh Mex - Elk GroveResponded on February 10, 2025

   Hi Yareli, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our drinks and food, as well as our service. It's always a pleasure to serve a customer who appreciates our offerings. We're looking forward to your next visit. Cheers, The Management Team at Chevys Fresh Mex - Elk Grove
   

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7. M

   Michael VIP

   Sacramento51 reviews

   5.0

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had dinner on Saturday night. I loved the light chips and the salsa was fabulous Our server was great. The food was very good. All and all, a lovely experience. Thank you
   

   Chevys Fresh Mex - Elk GroveResponded on February 10, 2025

   Hi Michael, We're thrilled to hear that you had a lovely experience at Chevys Fresh Mex - Elk Grove! It's fantastic to know that you enjoyed our chips, salsa, and the quality of our food. We're also glad that our service met your expectations. We truly appreciate your kind words and look forward to serving you again soon. Cheers, The Management Team
   

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8. J

   Jewelle Lachelle

   Dallas3 reviews

   5.0

   Dined on January 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I always have a good time at this restaurant. Staff is always very pleasant.
   

   Chevys Fresh Mex - Elk GroveResponded on January 18, 2025

   Thanks for the review, Jewelle Lachelle! We're thrilled to hear that you always have a good time at Chevys Fresh Mex - Elk Grove. Our team always strives to provide pleasant service and we're glad you agree. We appreciate your support and look forward to serving you again soon.
   

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9. J

   Joshua

   Sacramento1 review

   2.0

   Dined on January 5, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   We're regulars here, but last night's experience was pretty disappointing. Our server Pedro was the worst server we've ever had in all the years we've gone here. He was pretty clueless as to our needs other than offering drink refills. We had no silverware, chips, and salsa. No tortillas for my wife and daughter's fajitas. I asked for the tableside guacamole and was given some that was made in the kitchen that wasn't how I would've liked it. So we were essentially overcharged since the kitchen guacamole is made in batches and considerably cheaper. When I brought it to his attention, he didn't do anything. I asked to speak to a female manager before we left, and she seemingly didn't care. They've been going downhill since they discontinued serving skirt steak for their fajitas and opted for cheaper sirloin. I don't anticipate us rushing back here after these shenanigans.
   

   Chevys Fresh Mex - Elk GroveResponded on January 6, 2025

   Thanks for visiting us, Joshua. We're truly sorry to hear about your recent experience at Chevys Fresh Mex - Elk Grove. It's disappointing to hear that your recent visit didn't match your expectations. We always aim to provide top-notch service and it's clear we missed the mark this time. We appreciate your feedback about the guacamole and the pricing. We'll certainly take your comments into consideration as we strive to improve our offerings and service. We hope you'll consider giving us another chance to serve you better. I would like to make contact with you to discuss what happened and learn more details about your visit so they may be addressed. We truly want to win you back as our guest. Thank you. Elissa Williams (916) 691-3400 Chevys Fresh Mex - Elk Grove Management Team
   

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10. y

    yingching

    Sacramento1 review

    3.0

    Dined on January 4, 2025

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3

    Foods are salty and less than normal. Waiting time is short.
    

    Chevys Fresh Mex - Elk GroveResponded on January 5, 2025

    Hello yingching, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with our food didn't meet your expectations. We strive to provide our guests with high-quality dishes, and we apologize if we fell short this time. We're glad to hear that you found our service satisfactory, and we appreciate your patience. We hope to have the opportunity to serve you again and provide a better experience. Please contact Elissa Williams at 916-691-3400 so I can hear more about your experience here and hopefully convince you to return to give us another try. We value you as a guest and will strive to win you back. Elissa Williams General Manager Chevys Fresh Mex - Elk Grove Management Team
    

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