Chevys Fresh Mex - South San Francisco

Review summary

1. M

   Marsha

   San Francisco

   82 reviews

   vip
   3.0

   82 reviews

   Dined on October 22, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Maybe it was because our reservation was for 8 people at 2:00 pm and the poor server was the only one for the entire section of the restaurant, but no table had been prepared for us, we were given drink menus but had to ultimately find someone to get the food menus, given the chips and dip with no utensils or napkins, were seated in a cold draft but denied sitting in another area because 'we have no wait staff there.' The server did offer to close the doors and she tried her best. Three of us had tortilla soup which had no tortilla strips in it and had red pepper flakes so spicy we couldn't drink it. Menu said choice of dressing on my lunch salad but there was no dressing on it. One of us received her entree 10 minutes after the rest. Everyone liked their enchilada, fajita and chile relleno dishes. We did give the server an extremely generous tip because of the challenges she had.
   

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2. L

   Lexie

   San Francisco

   1 review

   5.0

   1 review

   Dined on October 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my birthday and I made a somewhat last minute reservation. Everyone was very kind and they allowed us to bring our own cake and gave us plates and cutlery to use
   

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3. T

   Tony

   San Francisco

   5 reviews

   2.0

   5 reviews

   Dined on September 28, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Understaffed and servers are overworked. Food was cold!
   

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4. A

   Andy

   San Francisco

   38 reviews

   vip
   5.0

   38 reviews

   Dined on August 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Glad to see there are still a few Chevy's restaurants. Tried this one for the first time. Our waiter was attentive. The food was what we've come to expect from Chevy's. Overall, great experience.
   

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5. OT

   OpenTable Diner

   San Francisco

   4 reviews

   vip
   1.0

   4 reviews

   Dined on July 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It’s alright
   

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6. OT

   OpenTable Diner

   San Francisco

   3 reviews

   vip
   5.0

   3 reviews

   Dined on July 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service is 10/10 here!! Food is never disappointing, had a bday surprise for my friend here and we loved it!
   

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7. OT

   OpenTable Diner

   San Francisco

   1 review

   3.0

   1 review

   Dined on July 22, 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 3

   We waited at the entrance for 5 minutes while the hostess and 2 other employees discussed where to seat people. We were seated at a table in the bar area. We ordered our food and when it was delivered there were no tortillas to eat the fajatias. We tried 3 time yo flag our waitress down and she did not acknowledge us Then we stopped another employee walking by and he said the tortillas were on the way. To make a long story short my husband finished his mediocre combo plate before the tortillas arrived. We were big fans of Chevy's but it seems their food and service have gone down hill.
   

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8. OT

   OpenTable Diner

   San Francisco

   1 review

   3.0

   1 review

   Dined on June 30, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   We were there during happy hour where drinks were half off. When we confirmed this with the server, she said drinks are only half off if we sat at another area. If this were so, why was there menus advertising the half off on drinks on both ends of our table with 10 people? When we asked to move to the area they said where the drinks were half off, they came back with it will take one hour to move us. That is the most ridiculous thing we've ever heard. The restaurant was not that busy where we have to wait one hour after we made the reservation online and also called the restaurant to confirm the time of the reservation. The server apologizes for having menus advertising happy hour on our table and they can not honor their mistake. We will not be returning to this Chevy's. When the check came there was a surcharge added to our bill. What is that for???
   

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9. L

   Lori

   San Francisco

   7 reviews

   4.0

   7 reviews

   Dined on June 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Typically had better service here but they were pretty busy and service wasn’t up to par. Food is fine. Don’t know when they stopped the complimentary tortillas. They’re now an additional charge, unless you get fajitas. Please allow at least one tortilla per meal.
   

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10. P

    Pottersrow

    San Francisco

    6 reviews

    5.0

    6 reviews

    Dined on June 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a big family group of 30 people (including kids) and Erica and Meli (Melissa) took care of us. Meli was our server. She handled our orders from drinks to desserts. She did not show under pressure at all. She was very professional and made sure we all had our orders and that we were satisfied. Chevy’s South San Francisco is a very happy place and we hope it would stay open to serve the community from all over Peninsula. Thank you Chevy’s, and Melissa (Meli) for a wonderful and easy dinner!
    

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