Chicago q

Review summary

1. A

   Arnetta

   Chicago

   5 reviews

   2.0

   5 reviews

   Dined on November 29, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   We’ve had dinner at Chicago Q several times in the past. The food was delicious in the past. The Thanksgiving meal was not. The stuffing was extremely dry and what was served as roasted turkey was not roasted turkey. The cut of prime rib was thin and not very good quality. The pecan pie was not pecan pie. We brought guest from out of town and the meal was very disappointing. We will not be returning.
   

   Chicago qResponded on November 30, 2024

   Thank you for sharing your feedback, Arnetta. I’m truly sorry to hear that your Thanksgiving meal didn’t meet the high standards you’ve come to expect from us. We appreciate your honest comments and will review them with our team to ensure improvements are made. If you’d like to discuss this further, please reach out to our manager, Rob, through our website or by phone. We’d like the opportunity to make things right. The Chicago Q Team
   

   Is this helpful?

   Report
2. l

   luke

   VIP

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on November 18, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   My friends and I were in the mood to eat ribs and Chicago q was one of the first to show up on google. A good friend who I once trusted with food recs, JD said she had a positive experience there before so we made a 6 person reservation. To our disappointment the food (the ribs and other bbq mains) came out quite flat. On top of lack luster food, overly tangy sauces, the service seemed a bit lacking considering the restaurant was nearly empty. They played a lot of Luke combs songs and I can appreciate that. Prolly won’t be coming back here unless JD picks up the tab. My buddy Joe hated the chicken sandwich too.
   

   Chicago qResponded on November 19, 2024

   Thank you for your feedback, Luke. I’m sorry to hear that the food and service didn’t meet your expectations during your visit. We appreciate you bringing this to our attention and will use your comments to improve. If you’d like to share more details about your experience, please reach out to our manager, Rob, through our website or by phone. We’d love the opportunity to make things right. The Chicago Q Team
   

   Is this helpful?

   Report
3. J

   Jen

   VIP

   New Orleans

   16 reviews

   4.0

   16 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   We were a little underwhelmed considering we had heard great things before coming here. Service was great and the cocktails we each had were amazing, but the food was just average.
   

   • 
   • 

   Chicago qResponded on November 11, 2024

   Thank you for your feedback, Jen. While we're glad to hear you enjoyed the service and cocktails, we're sorry the food didn't quite meet your expectations. Your thoughts are valuable, and we’ll use them to keep improving. We hope you'll consider giving us another try in the future. The Chicago Q Team
   

   Is this helpful?

   Report
4. S

   Steven

   VIP

   Indiana

   42 reviews

   5.0

   42 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Excellent salads and entrees. The sauces served with the meat were great. Love the cornbread as a side. Great place. We will be back.
   

   Chicago qResponded on October 28, 2024

   Thank you, Steven! We’re delighted to hear you enjoyed the food, especially the salads, entrees, and cornbread. It’s wonderful to know our sauces and service made a great impression, too. We can’t wait to welcome you back for another visit! The Chicago Q Team
   

   Is this helpful?

   Report
5. D

   Darlene

   VIP

   Chicago

   49 reviews

   2.0

   49 reviews

   Dined on October 27, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   I ordered brisket Benedict sauce on the side. It came smothered in the hollandaise. I sent it back and they redid it but the eggs had obviously been made earlier. They were cold, and by now my husband was done eating. He had a waffle and eggs snd bacon. The waffle was very hard and dry. The food used to be better and we won’t go back.
   

   Chicago qResponded on October 28, 2024

   Thank you for sharing your experience, Darlene. We’re truly sorry that your meal didn’t meet the standards we aim for, from the brisket Benedict to the waffle. We appreciate your feedback, as it helps us improve. Please feel free to reach out to our manager, Rob, through our website or by phone if you’d like to discuss this further. We’d love the chance to make it right. The Chicago Q Team
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   VIP

   Atlanta Metro

   6 reviews

   5.0

   6 reviews

   Dined on October 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The servers were very knowledgeable and made excellent recommendations outside of their hospitality. It was a fantastic experience.
   

   Chicago qResponded on October 20, 2024

   Thank you for the fantastic review! We're thrilled to hear that our servers were knowledgeable and made great recommendations, and that you had a wonderful experience with us. We hope to welcome you back soon! The Chicago Q Team
   

   Is this helpful?

   Report
7. L

   Laura

   VIP

   Chicago

   30 reviews

   4.0

   30 reviews

   Dined on October 11, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We had a great experience here for my husband’s birthday. The food is all excellent and the staff is friendly and accommodating. Will definitely come back!
   

   Chicago qResponded on October 13, 2024

   Thank you, Laura! We’re so happy to hear that you had a great experience celebrating your husband’s birthday with us. It’s wonderful to know you enjoyed the food and found our staff friendly and accommodating. We can’t wait to welcome you back again soon! The Chicago Q Team
   

   Is this helpful?

   Report
8. O

   Olivia

   Oklahoma City

   1 review

   3.0

   1 review

   Dined on October 11, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   We expected a cozy, warm restaurant, but to our surprise the restaurant, was pretty brightly lit and lacked a little bit in the ambience aspect. The drinks were really yummy, but the food was pretty subpar. I do not regret coming here, but I do not think I will find myself wanting to come here another time, other than maybe for a drink and their complimentary homemade chips.
   

   Chicago qResponded on October 12, 2024

   Thank you for sharing your thoughts, Olivia. We’re glad to hear you enjoyed the drinks and homemade chips, but we’re sorry that the ambiance and food didn’t meet your expectations. We appreciate your feedback and will take it into account as we work to improve. If you’d like to discuss your visit further, please feel free to reach out to our manager, Rob, through our website or by phone. The Chicago Q Team
   

   Is this helpful?

   Report
9. M

   Mark

   VIP

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined on September 29, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Pork chop was left in the smoker way too long and I was very disappointed, while the Mac in cheese with bacon was amazing and the sweet potato mash was very good.
   

   Chicago qResponded on October 5, 2024

   Thank you for your feedback, Mark. We’re sorry to hear that the pork chop didn’t meet your expectations. We’d love the chance to make this right. Please reach out to our manager, Rob, through our website or by phone so we can learn more about your visit and work to improve your experience. The Chicago Q Team
   

   Is this helpful?

   Report
10. G

    Gregory

    VIP

    Chicago

    8 reviews

    3.0

    8 reviews

    Dined on September 28, 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 4

    We’ve been to Chicago q 3x now. Our first 2 visits were amazing all around, but this last visit missed the mark in when it comes to service. We sat in the bar/lounge area and the bartender was also our server. Although she was nice and friendly, she was clearly overwhelmed which led to us asking several other staff members through our meal for drinks, the check, etc.
    

    Chicago qResponded on October 3, 2024

    Thank you for sharing your feedback, Gregory. We’re glad to hear you enjoyed your first two visits, but we’re sorry that your recent experience with service didn’t meet expectations. We’ll be addressing this with our team to ensure better service in the future. Please feel free to reach out to our manager, Rob, through our website or by phone if you’d like to discuss further. We’d love the chance to make things right. The Chicago Q Team
    

    Is this helpful?

    Report