Chicheria Mexican Kitchen - Westside

Review summary

1. D

   Dariella

   Atlanta

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really beautiful place, service was outstanding and the food and having a whole menu being gluten free was amazing and very tasty Highly recommended
   

   Is this helpful?

2. A

   Alba

   Atlanta

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chef (Juan G) is a rock star! Amazing food (tuna tostada and his ceviches), great place, cool music, awesome margaritas, from the hostess to the Jefe (another great Juan) the place have the nice warm service that are able to acomódate you and your friends and still sophisticated to take your bom bom. Totally going there again. Happy hours toooo. I’m just happy that a place like this exists in ATL.
   

   Is this helpful?

3. M

   Matt

   VIP

   Atlanta

   16 reviews

   4.0

   16 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   New chef sampler menu is outstanding! Fresh vibrant flavors, fills a need for good Mexican food in Atlanta! Seating and waitstaff were ok. They were unable to accommodate our request to move to the next empty table away from the door because they said it was reserved but no one sat there. Didn’t ask for drink refills. Not deal breakers because we will definitely return for the new menu and excellent flavors.
   

   Is this helpful?

4. D

   DARRYL L

   Western NC

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   We went there for their "Meet the Chef" event to welcome their new Michelin-rated chef and sample some of his new menu items. The chef was nowhere to be seen and the sampler plate was so-so. The best item was the snapper ceviche. The braised short ribs might have been good if they had been hot. The other two items were forgettable. Good service would have made a big difference. But that wasn't the case. Our waitress brought us only one sampler, when we had ordered two, meaning we had to pick off one plate until the second showed up half an hour later .. and then do it all again. The server spent an inordinate amount of time socializing at the table next to ours, while we sat there staring at the wall. We asked for but never got a dessert menu. We had to track her down to ask for the check. On the plus side, the margaritas were good. Maybe I should've had more to drink.
   

   Is this helpful?

5. J

   Jacquie

   Atlanta

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our family enjoyed the sample platter very much! The chef came by to visit & ask us about the food. I appreciate this experience when the chef has the time to greet the guests. The menu was different & the food was very fresh & flavorful. Thank you chef & the staff for a lovely evening!
   

   Is this helpful?

6. N

   Nina

   Atlanta

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   I am not a fan of the food. The service was good!!!
   

   Chicheria Mexican Kitchen - WestsideResponded 6 days ago

   Thank you for sharing your feedback! We’re glad to hear that you had a positive experience with our service. However, we're sorry to learn that the food didn’t meet your expectations. We truly value all feedback and would love to understand more about what didn’t work for you so we can improve. We hope you’ll consider giving us another try in the future!
   

   Is this helpful?

7. A

   Adrionna

   Atlanta

   1 review

   5.0

   1 review

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Recently, I had the pleasure of dining at Chichiria Mexican Kitchen, located in the vibrant Chattahoochee FoodWorks Plaza on the Upper West Side of Atlanta, Georgia. I visited with a friend to celebrate his birthday, and our experience was nothing short of exceptional. From the moment we arrived, the service was fantastic. I wish I could remember our waitress’s name because she truly added to the experience. She was attentive without being overbearing and impressively knowledgeable about the menu and drink options. We started with esquites, chips and salsa, and queso as appetizers, and every bite was incredible. The chips arrived warm and perfectly seasoned, complementing the fresh and flavorful dips. The quality of the ingredients really stood out. It was clear that everything was prepared with care and attention to detail. Another bonus was the health-conscious focus of the menu, with many vegan and gluten-free options available. While we hadn’t realized this before visiting, it was a welcome and appreciated surprise. For drinks, we both had the blackberry margaritas, and I can confidently say they were some of the best margaritas I’ve ever had. The flavors were fresh and vibrant, with no overpowering syrupy sweetness. It was clear that high-quality ingredients went into every sip. Our entrees were equally impressive. I had the chicken enchiladas served with a delicious blue corn tortilla, while my friend had the fajitas. The chicken was perfectly cooked juicy and flavorful and the vegetables tasted incredibly fresh, as though they’d been sourced directly from a local farm. Every bite felt like it was crafted with precision and care. Overall, this dining experience was a 10/10. From the fresh, flavorful food to the thoughtful service and health-conscious menu options, everything about Chichiria Mexican Kitchen was amazing. I’m already looking forward to my next visit!
   

   Chicheria Mexican Kitchen - WestsideResponded 6 days ago

   Thank you so much for your wonderful review! We’re thrilled to hear that you had such a fantastic experience at Chichiria Mexican Kitchen. It’s great to know that our service, menu, and drinks made your celebration even more special. We take a lot of pride in the quality of our ingredients, so we’re glad to hear that it shone through in each dish you tried, from the esquites to the margaritas. We’re also happy you appreciated the health-conscious options, and we look forward to welcoming you back for many more memorable meals! Thanks again for the kind words!
   

   Is this helpful?

8. A

   Aakash

   VIP

   Seattle

   1 review

   3.0

   1 review

   Dined on December 28, 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Food is just not good. I’ve tried this place twice. Nice ambiance and service is great but the flavors are weird. The sunflower arbol salsa is awful. Their vegetarian Tamale was filled with cloves and cinnamon and tasted spoiled even though it was piping hot. The vegetarian tacos were okay and the guacamole was very good. It’s unfortunate because the menu seems really creative but I would not go back to spend $100 for two people and eat this.
   

   Chicheria Mexican Kitchen - WestsideResponded on December 29, 2024

   Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our food didn’t meet your expectations, especially after giving us a second try. While we’re glad you enjoyed the ambiance, service, and guacamole, we regret that some of our dishes, like the sunflower arbol salsa and vegetarian tamale, didn’t resonate with your palate. Our culinary team aims to create bold, unique flavors, but we understand that taste preferences vary. We strive to deliver creative and satisfying meals, and it’s disappointing to hear we fell short for you. We genuinely appreciate your feedback as it helps us improve. Our management team will be reaching out to you directly to see how we can make this right.
   

   Is this helpful?

9. L

   Leslie

   Atlanta

   18 reviews

   4.0

   18 reviews

   Dined on December 26, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Our server was nice but very soft spoken. She seated us and brought us water and the appetizer we ordered. Then she disappeared. We waited 10-15 minutes for her to return so we could order drinks and food. We discovered the staff was having a team meeting and my date had to get up and ask for service. One of the staff members told him “we are in a meeting “. He told her that you can’t be in a meeting when customers are waiting “. The person spoke to the manager and our server came back to table apologizing. Perhaps you can have shorter meetings or allow at least one server to check on seated customers.
   

   Chicheria Mexican Kitchen - WestsideResponded on January 9, 2025

   Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and delay you encountered during your visit. While team meetings are essential to maintaining a high standard of service, they should never come at the expense of our guests' experience, and it’s clear we fell short in this instance. Moving forward, we will ensure that meetings are either shortened or scheduled during times that do not disrupt service. Additionally, we’ll make certain that a team member is always available to attend to guests promptly. Thank you for bringing this to our attention. Your feedback helps us improve, and we hope you’ll give us another opportunity to provide the seamless and attentive service you deserve.
   

   Is this helpful?

10. A

    Allison

    New Orleans

    12 reviews

    3.0

    12 reviews

    Dined on December 8, 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 4

    Food was fantastic but the terrible service outshined the food. We waited for water for about 25 minutes. When we finally found a waitress she had no idea anyone was seated in her section.
    

    Chicheria Mexican Kitchen - WestsideResponded on December 11, 2024

    Thank you for your feedback. While we're thrilled to hear you enjoyed the food, we're truly sorry to learn about the service experience you had. This is not the level of care and attention we strive to provide, and we sincerely apologize for the oversight. We take your concerns seriously and will address this with our team to ensure it doesn’t happen again. We would greatly appreciate the opportunity to make it up to you. Please feel free to reach out to us directly so we can make things right.
    

    Is this helpful?