Chicheria Mexican Kitchen - Westside

Review summary

1. D

   David

   Atlanta

   18 reviews

   4.0

   18 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was good; not great. ‘Baked’ oysters came out cold/raw. Had to be sent back to be baked. Staff was fun and friendly. Will give it another try in the future, but not rushing back.
   

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2. N

   Noel

   Atlanta

   8 reviews

   5.0

   8 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing restaurant. The food is delicious and the drinks are amazing!!
   

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3. J

   Jamie

   Denver

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Had a reservation and waited over 10 minutes just to be greeted by the hostess, much less seated. Maybe understandable on a really busy night but restaurant was completely empty. Once finally greeted learned that our table had just been given away and for reasons I cannot explain in a completely empty restaurant they packed 6 of us into a 4 person table. My family was too tired, hungry and annoyed to go through the hassle of getting moved, particularly in anticipation of how slowly the hostess moved and processed things. Food was only okay, rice was terrible, everything was overpriced to pay for the high rent. We won’t be returning or recommending it.
   

   Chicheria Mexican Kitchen - WestsideResponded on February 27, 2025

   Thank you for sharing your feedback, and I want to sincerely apologize for the disappointing experience you had during your visit. Your concerns about the delay in being greeted and seated are completely valid, and it’s clear we did not meet our usual standards that evening. We also deeply regret that your reservation was mishandled and that your party was seated at an unsuitable table. This is not the level of service we aim to provide, and we’ll be reviewing our processes to ensure this doesn’t happen again. We understand your frustration and appreciate you bringing this to our attention. While we recognize your decision not to return, we hope you’ll consider giving us another chance in the future to provide the excellent experience you deserve.
   

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4. C

   Chip

   VIP

   Atlanta

   9 reviews

   5.0

   9 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waiter (Andy I think) was amazing. Our service was casual but professional and the food came right on time and was prepared brilliantly
   

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5. M

   Michael

   Atlanta

   1 review

   4.0

   1 review

   Dined on February 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   We made reservations but they didn’t seem to take that into account. Would not give us a booth when asked and tried to make us sit outside. I think they were trying to spread the work amongst their servers but it came across like they were unorganized
   

   Chicheria Mexican Kitchen - WestsideResponded on February 27, 2025

   Thank you for taking the time to share your feedback. We’re truly sorry that your reservation experience did not meet your expectations. While we do our best to accommodate seating preferences, it sounds like we fell short during your visit, and we apologize for any inconvenience this caused. We aim to balance our seating to provide attentive service to all guests, but your experience highlights areas where we can improve our organization and communication. Your feedback is invaluable, and we’ll use it to ensure a smoother process moving forward. We hope you’ll consider giving us another chance to provide the excellent dining experience we strive for.
   

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6. A

   Amy

   Atlanta

   4 reviews

   5.0

   4 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Second time here and we brought friends… the patio was wonderful for a beautiful night with comfortable noise level for conversation. The food is phenomenal and I love how they use the original drink bottles to serve their Paloma’s and Ranch Water!
   

   Chicheria Mexican Kitchen - WestsideResponded on February 11, 2025

   Thank you for the great review! We're so happy to hear that you and your friends enjoyed the patio and the atmosphere—it’s perfect for those lovely nights! We're also glad you loved the food and the unique drink presentation. We can't wait to welcome y'all back for your next visit!
   

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7. E

   Eric

   VIP

   Atlanta

   15 reviews

   4.0

   15 reviews

   Dined on January 31, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Tacos were flavorful, CA burrito needed to add some hot sauce. They have some happy hour specials too, not very crowded for a Friday night at 6pm…?
   

   Chicheria Mexican Kitchen - WestsideResponded on February 4, 2025

   Thank you for sharing your experience with us! We're thrilled to hear you enjoyed the tacos and found them flavorful. We'll definitely take note of your feedback about the California burrito—it’s great with hot sauce, and we’re happy to provide some next time if needed! Our happy hour specials are something we’re proud of, and we’re glad you noticed. Fridays can vary in crowd levels, but we aim to create a comfortable and welcoming atmosphere no matter the time. We appreciate your visit and hope to serve you again soon!
   

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8. S

   Smita

   VIP

   Atlanta

   19 reviews

   5.0

   19 reviews

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great service! The recommendations that our server made were amazing and we loved our experience at this restaurant. We will be returning for sure!
   

   Chicheria Mexican Kitchen - WestsideResponded on February 11, 2025

   Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with both the food and service. It's awesome that our server's recommendations hit the mark for you! We can't wait to welcome you back for another fantastic visit. See you soon!
   

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9. B

   Belgin

   Atlanta

   1 review

   1.0

   1 review

   Dined on January 26, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The server hardly came to give us any service. The food came out almost an hour after we put the order in due to a “mix up” and we got the bottomless mimosas but had to wait a long time before we got another round due to the server not being around or paying attention to us. I will never come here again I’d prefer to have gone else where since the manger wasn’t ever seen either.
   

   Chicheria Mexican Kitchen - WestsideResponded on January 27, 2025

   Thank you for sharing your experience with us. I sincerely apologize for the delays and lack of attentiveness you encountered during your visit. This is not the level of service we strive to provide, and I understand how frustrating this must have been for you. The “mix-up” with your order and the slow service, especially with the bottomless mimosas, fall far short of our standards. I also regret that the manager was not present to address your concerns in real time. We take your feedback very seriously. If you’re open to giving us another chance, we'd love the opportunity to make it up to you.
   

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10. J

    Jan

    Atlanta

    3 reviews

    5.0

    3 reviews

    Dined on January 25, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    One of our favorite go to restaurants. Consistently good food and services. While reservations are not required, we always make them!
    

    Chicheria Mexican Kitchen - WestsideResponded on January 27, 2025

    Thank you so much for taking the time to leave us a five-star rating! We appreciate your support and are delighted that you enjoyed your experience at our restaurant. If you ever have specific feedback or suggestions in the future, feel free to share. We look forward to welcoming you back for another fantastic dining experience.
    

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