Christchurch Harbour Hotel

Christchurch Harbour Hotel reviews from people who’ve dined at this restaurant. Based on recent rating.

1. OT

   OpenTable Diner

   London1 review

   1.0

   Reviewed on July 27, 2019

   1. Overall 1

   Arrived for a 6.30 reservation (the only one we could have before 9pm) with one extra guest for a table for three. We were made to wait for some time while the maitre d', who did not seem that pleased to see us, wandered off leaving us stranded at reception for some time whilst other guests, obviously more important guests streamed past us to their seats. Eventually a table was found and we were seated, once our order was placed the service went down hill fast. Any attempts to get the attention of the waiting staff was futile. The only attention we received was endless questions about how our meal was but when we needed anything, bread, for example, or wine it took some time to gain the attention of the staff and then even longer to actually receive what we had asked for. A request for mayonnaise for the chips was never fulfilled and there was a clear feeling that our requests for service were wholly unreasonable. The only exceptions to this appalling service were one waiter and the restaurant manager who were polite, if inaccessible, for much of the evening. The food was perfectly fine but nowhere near the standard we had hoped for having eaten regularly at The Jetty and The Harbour Hotel in Southampton and the bill was enormous in relation to the quality and quantity of the food. It is the first place I have ever eaten where I was tempted to take service off the bill. Also, curiously, the restaurant was never anywhere near capacity despite the lack of available slots to book tables for that evening. Overall the evening represented terrible value for money which is such a waste of an incredible venue in a spectacular location.
   

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2. OT

   OpenTable Diner

   Dorset1 review

   4.0

   Dined on February 24, 2017

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   lovely bar and seating area,staff very welcoming and friendly,good service,nice food and drink
   

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3. OT

   OpenTable Diner

   Dorset1 review

   3.0

   Dined on January 20, 2017

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Booked a table for 8.30 went and spoke to waiter he said he would come and get us when ready! nobody came! felt like we had been forgotten about, there was quite a few tables empty so could not see why we could of been seated earlier. I had to approach the waiter again then we finally got seated at a different table we had booked and people had been seated before us that turned up after we did! Once seated the sevice was very good, but one of our starter turned up cold had to send it back but it did come back fresh plate and hot mains were very nice. Was just a shame the start of the night ended up spoiling what we hoped to be a lovely evening.
   

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4. KC

   KeithC

   London5 reviews

   5.0

   Dined on January 18, 2017

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Harbour is wonderful. We stayed there on a one night, dinner, b and b offer.Beautifully clean, well appointed room, excellent dinner with all the special touches, breakfast overlooking the water ( once the frost had cleared!) and delightful staff. We also took advantage of the spa which was great. We would thoroughly recommend a visit to this hotel.
   

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5. HG

   HampshireGrrrl

   London17 reviews

   5.0

   Dined on January 15, 2017

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous as ever. Love this place. Booked on a deal and in winter it's too dark to see lovely view so window table not such a bonus but nice for quiet conversation. Food outstanding & good selection of wines by the glass. Service attentive but not intrusive. Thanks guys!
   

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6. AK

   AKKX

   Dorset1 review

   5.0

   Dined on January 5, 2017

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and delicious food, cooked to perfection. Very friendly waiter service and lovely atmosphere. A perfect dining experience to celebrate My Partner's 50th.
   

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7. OT

   OpenTable Diner

   Hampshire1 review

   2.0

   Dined on December 20, 2016

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   I went to HH for afternoon tea for a friends birthday. Having phoned the week before to confirm I was vegetarian, I reminded the staff again as we ordered our teas. A waiter then questioned "if I'd told anyone" as the chef had nothing prepared in the kitchen so it may take longer. I assured him I had phoned to confirm this but felt quite taken aback since being vegetarian is not a disease and shouldn't be too challenging for a chef! When the tea came out, the waiter could not tell me which sandwiches were vegetarian so the entire tea was removed again whilst I was asked once more "if I'd told anyone!". Finally it was given back but nothing was described from the tea, which was a shame as we'd have liked to have known what we were eating and also there was no choice of different teas to drink which was a shame. I left feeling pretty embarrassed.
   

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8. OT

   OpenTable Diner

   Dorset1 review

   5.0

   Dined on December 20, 2016

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a lovely lunch to celebrate my husband's birthday. We chose the set lunch menu which was very good value for money.
   

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9. OT

   OpenTable Diner

   Dorset2 reviews

   3.0

   Dined on December 18, 2016

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food was very average. Service and environment were fantastic. Good for a drink but food was nothing special.
   

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10. MH

    MartynH

    Dorset1 review

    4.0

    Dined on December 18, 2016

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 4

    Food excellent. Service a bit slow, before the meal trying to get a drink, particularly as we were there early and there were only a couple of other guests there. Service between courses very slow.
    

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