Citi Terrace

Citi Terrace reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. B

   Brooke

   Kent1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an incredible experience we had today at the bottomless brunch honestly the waitresses where so on it, before we could finish our drinks we was being asked what our next order was we could also pick any cocktails instead of like most brunches where you have to stick with the first choice food was lovely service was incredible for a bank holiday weekend we can’t begin to thank the staff enough for such an incredible experience
   

   Citi TerraceResponded 3 days ago

   Hi Brooke Thank you so much for taking the time to leave us such a lovely review, I've already sent it to the team that were working over the weekend. I'm so glad to hear you had such a great visit.
   

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2. L

   Leah

   Kent2 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Not the rooftop experience we expected. It was loud and clearly a place for pre-drinking on a big night out.
   

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3. B

   Billy-Joe

   Kent1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   Went for bottomless brunch. Food was amazing. Getting drunk was a bit slow, and they tried ending out session earlier than we were told. After the manager coming over it was all okay though.
   

   Citi TerraceResponded 3 days ago

   Hi Billy-Joe I'm sorry to hear there was an issue with the booking but I trust our manager sorted it for you promptly. Our brunch bookings offer 90 minutes of bottomless drinks and we like to think we offer a fantastic selection.
   

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4. A

   Ali

   Kent1 review

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We sat inside. It was quiet as we ate mid-week. It was such lovely food and at such a reasonable price. We will definitely dine here again.
   

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5. J

   Julie

   London4 reviews

   2.0

   Dined on May 16, 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   The table of 6 people seated behind us were so loud & disrespectful to other customers, they had obviously taken advantage of the two for one cocktails and were extremely loudly shouting and screaming, they took 4 trips to the toilets in the one hour that we managed to stay there. We felt that the manager on duty should have had a word with them and we did notice many customers actually leaving. We came because it was recommended but unfortunately will never come again.
   

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6. K

   Kay

   Kent1 review

   5.0

   Dined on May 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brilliant options for food and drinks, tasty food and amazing drinks all at a good price! Mia was amazing also! Keep up the good works guys
   

   Citi TerraceResponded 7 days ago

   Hi Kay Thanks so much for the great review, glad to hear the food and drinks were amazing. I'll make sure to pass on your kind words to Mia and the rest of the team. Hope to see you back at Citi soon.
   

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7. H

   Henry

   Kent1 review

   3.0

   Dined on May 10, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was really good , waiters was friendly only downside was they took ages to bring out drinks so we didn’t get our moneys worth
   

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8. O

   Olivia

   Kent1 review

   2.0

   Dined on May 9, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   Booked a bottomless brunch on a Friday at 3:30. I only got 4 drinks… service was slow , didn’t even get offered a drink as soon as we turned up. Most bottomless brunches take drink orders straight away. Food was mid, roof top terrace bar yet decided to close the roof early while the sun was out which baffled me. Seriously need to work on their staff. For instance assign them to areas instead of all standing in the corner chatting. I shouldn’t have to wave at a waiter for another drink at a bottomless brunch, you should see my glass is empty or nearly empty and offer me a new drink. Once your brunch is over all they are bothered about payment not if you want anymore drinks. Overall was not worth the money and I will not be returning.
   

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9. S

   Sarah

   Toronto1 review

   3.0

   Dined on May 4, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   There was a large (25 person bridal party who had booked bottomless brunch in advance) and rather than planning ahead staff-wise, the remaining customers were left to wait an hour for appetizers and drinks. Especially frustrating considering there was only 14 patrons including us in the restaurant, and 6 servers, 2 bartenders and 2 managers on duty. Drinks were great and the food, once it came, was excellent. The servers were apologetic, but just a very frustrating experience which makes me not want to dine here again sadly.
   

   Citi TerraceResponded 7 days ago

   Hi Sarah I'm sorry to see you were not satisfied with your visit. We aim for all of our guests to leave Citi happy, I can assure you we base our staffing levels on our bookings for the day but when we have large bookings there can be a slight delay on service as we only have limited kitchen space. We do take all feedback in to consideration and will discuss your comments in our next management meeting to reevaluate our booking policies. I'm glad to see at least that you did enjoy the food and drinks, when they arrived, and I truly hope you may consider giving us another chance to deliver the level of service we strive to give all of our guests.
   

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10. J

    Jade

    Kent2 reviews

    3.0

    Dined on April 26, 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    Service was a bit slower than we would have wanted
    

    Citi TerraceResponded 7 days ago

    Hi Jade Sorry to hear the service was a little slower than you expected, we do take all steps possible to ensure speedy service but as a very popular venue, we can be very busy at the weekends and this can unfortunately cause slight delays. I hope this hasn't put you off and I'm certain we will nail the service on your next visit.
    

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