City Works - Watertown

Review summary

1. T

   Tracey

   Greater Boston

   23 reviews

   vip
   4.0

   23 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   As usual, the burger is worth coming back for. Not a flat frozen patty. A juicy delicious cooked to your liking with hot spicy (or not if youd prefer plain) french fries! Yum
   

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2. K

   Karen

   Charleston

   35 reviews

   vip
   5.0

   35 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great dinner at City Works during a recent visit to Boston. We were staying at the Residence Inn and were able to walk from the hotel. The area is quite nice with lots of shops and other restaurants. It was festively decorated with holiday lights. We sat at a high top and enjoyed the many screens to watch games. Mario was our server. He was attentive and helpful. I had Spicy Shrimp Skewers - a Chef’s Favorite item - and my husband had the Grilled Chicken Sandwich with fries. Both were excellent. We really enjoyed the warm Chocolate Cookie served in a cast iron skillet with vanilla ice cream and whipped cream for dessert. Highly recommend City Works!
   

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3. T

   Tanya

   Greater Boston

   29 reviews

   vip
   5.0

   29 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is some of the best food I’ve ever had! Smoked wings, ribs and an amazing salad. Along with a huge beer selection. As well as great service!
   

   City Works - WatertownResponded 3 days ago

   Tanya, we're so happy to hear you enjoyed everything, as well as our team's service! We hope to welcome you back again soon. Cheers!
   

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4. G

   Gary

   Greater Boston

   4 reviews

   4.0

   4 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Great place to watch a game. Good TV’s and fun atmosphere. The wings were very good. Excellent beer selection. Our service was great. The young man was from Thailand and I don’t want to mess up his name. He was very busy but did an amazing job. He acknowledged us when we first sat down which I highly recommend to every server. Five minutes later he took our drink order and was attentive all night. Very personable and nice. I visited the City Works in Pittsburgh and will be going back to the Watertown location for sure. They did an amazing job with that entire area.
   

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5. D

   David

   Greater Boston

   129 reviews

   vip
   5.0

   129 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I remember coming here last year and enjoyed the experience it was worth returning! Amazing food and ambience with the best company.
   

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6. D

   David

   Greater Boston

   13 reviews

   vip
   2.0

   13 reviews

   Dined on November 9, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   My experience was not great, when we arrived for our 6 o’clock reservation. I was told it was going to be a 15 minute wait because there were no tables available. I told the hostess that we had a 6 o’clock reservation. At that point, the manager stepped out. He told me that there were no tables available because people stayed longer than they were supposed to. I looked across the restaurant and saw that they were still open tables and told him that he just looked at me, shrug his shoulders and said there was nothing he could do. This is not a good business practice. I have been at restaurants where I have been approached by the manager and asked if we could please leave our table because there was another group coming in behind us. . we understood and just left as we were asked if that’s not what management is doing at this particular restaurant that is the problem so that if a customer comes in for a 6 o’clock reservation, they should not be told that the reservation will have to wait for another 15 to 20 minutes. This was a bad experience and this practice management needs to change..
   

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7. K

   Krissy

   Greater Boston

   41 reviews

   4.0

   41 reviews

   Dined on November 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   First time here and enjoyed it. The salads were great and the beer list was extensive. I tried a new beer and absolutely loved it. Our server was amazing. So very friendly and sweet!
   

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8. R

   Rebecca

   St. Louis

   4 reviews

   2.0

   4 reviews

   Dined on October 30, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   I had an issue with my dish where there was a rhinestone or something along those lines, nearly broke a tooth and definitely impacting my enjoyment of the meal.
   

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9. A

   Alecia

   Greater Boston

   1 review

   2.0

   1 review

   Dined on October 10, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   Ambiance is great but food stinks…….
   

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10. M

    Mary

    New York City

    5 reviews

    vip
    5.0

    5 reviews

    Dined on October 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food and service was good. Fun place to watch a game.
    

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