Coles 735 Main

Review summary

1. J

   Jeremy

   VIP

   Louisville

   22 reviews

   5.0

   22 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner was a long experience, HOWEVER Hallie was hands down the best server we have ever had! She took care of us at every turn, and provided more service than we could have ever expected. A++++++ ask for Hallie!
   

   Coles 735 MainResponded 3 days ago

   Thanks so much Jeremy, for sharing your thoughts and kind words. We're sorry if your experience took longer that you'd like, but it sounds like we (especially Hallie) took great care of you! We look forward to serving you again soon, when hopefully our timing will be better for you! Best, Chris Hutchison / Director of Operations
   

   Is this helpful?

   Report
2. B

   Brad

   Los Angeles

   1 review

   3.0

   1 review

   Dined on December 14, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   We really like Cole’s. Have been several times in the past before we had three young children. We don’t get out a ton but we had a babysitter for a Christmas party that we left early and saw that Cole’s happened to have a table for two at 7:45. We booked it and arrived five to ten minutes early. The hostess(es) were excellent and told us our table would be available soon. We sat in the bar and waited (standing room only) and watched an empty table for thirty minutes while waiting for our reservation to become available. The staff was attentive, but it was an uncomfortable experience. They offered to comp us a drink because of the difficulty but neither of us drink alcohol. I really do think they were trying their best, but they may just have over scheduled reservations the night we were there. When we were finally seated thirty minutes after our reservation time, service was also weird with us probably having four different waitstaff come to our table. We weren’t rude, but it was probably obvious that we were hungry and disappointed as we now had only 45 minutes to be home before our babysitter was expecting us (we had allotted 75 minutes for the meal, which I think is pretty normal?) Anyway, the food was excellent. I will go back but I did want to leave some kind of feedback that maybe Cole’s is trying to book too many reservations and as a result, you should expect to potentially wait even if you have one. I understand that the empty table in the bar was probably also reserved (probably for someone who was late, which is probably also why the people at our table took so long to finish) but it wasn’t a fun situation. It’s hardly worth it to eat out any more. Kitchen was excellent as always though.
   

   Coles 735 MainResponded 3 days ago

   Hi Brad, thank you for sharing your experience. We're happy you enjoyed our food, but please accept our apologies on the wait. An hour and fifteen minutes though, isn't normal for us, and is actually quite a bit rushed. We have found over the years that the majority of our guests with a party of 2 will take about 2 hours for a relaxing experience. Again, I'm sorry we disappointed you! There are so many factors that play into why a table may sit empty while guests wait, including the size of the table, the size of the party, specific table requests, the timing of other reservations, and more. In the future, if you are working on a tight timeline, please let us know in advance, and we will happily do everything in our power to help. Kind regards, Chris Hutchison / Director of Operations
   

   Is this helpful?

   Report
3. r

   richard

   Louisville

   4 reviews

   5.0

   4 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chase was an excellent server and we enjoyed our anniversary dinner
   

   Is this helpful?

   Report
4. M

   Mike

   Louisville

   1 review

   3.0

   1 review

   Dined on December 10, 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   Invited 2 other couples to join us tonight based on our last experience. The Beef shoulder tender ordered medium rare was tough and chewy. Wife’s Cobia was cold. Server (Kyle) was knowledgeable but made several basic server mistakes. He left an empty soup cup LONG after all other dishes were cleared. Let him know I was finished and asked him to clear. Spent 20 minutes staring at that dirty/empty (and only) dish on the table in front of me. He removed all the bread plates from the table BEFORE asking if we wanted bread. After serving the bread he did not replace the plates. Very disappointed with the entire experience.
   

   Is this helpful?

   Report
5. A

   Annette

   Louisville

   71 reviews

   5.0

   71 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another excellent meal at Coles! Wait staff here is always top notch. Drinks are perfect!
   

   Coles 735 MainResponded on December 8, 2024

   Hi Annette, and thanks so much for sharing your thoughts and kind words! We'll look forward to seeing you again soon. Also, the private note is much appreciated :) Kind regards, Chris Hutchison / Director of Operations
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   VIP

   Louisville

   7 reviews

   5.0

   7 reviews

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely wonderful, food is always wonderful, environment is always wonderful, and everyone working there is always wonderful. If you want a wonderful experience, Coles 735 Main is a wonderful choice for all occasions.
   

   Coles 735 MainResponded on December 8, 2024

   Thank you so much for taking the time to rate your experience, and share your thoughts! We appreciate your kind words, and are thrilled you enjoy visiting with us! See you next time! Kindly, Chris Hutchison / Director of Operations
   

   Is this helpful?

   Report
7. D

   Deborah

   Cincinnati

   4 reviews

   5.0

   4 reviews

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the most amazing dinner experience here with a friend for our annual Christmas get-together night out! Everything from the service (John was phenomenal) to the wine selection to the menu was above and beyond our expectations. The menu was so interesting and delicious that we wanted to try everything, and nearly did! Loved that the chef had her own garden's last harvest of green tomatoes as one of the feature apps. Thank you Coles for giving us the gift of a leisurely evening over a perfect meal. There aren't many places that can achieve this level of service AND food!
   

   • 
   • 

   Coles 735 MainResponded 3 days ago

   My goodness, Deborah! Thanks so much for sharing your experience! We are delighted that you enjoyed your visit, and thanks for choosing us for your get-together night out in the first place. There are lots of great choices around, so we are honored. I will pass your praises along to the staff, and especially to John. We look forward to serving you again soon. Merry Christmas with kind regards, Chris Hutchison / Director of Operations
   

   Is this helpful?

   Report
8. M

   Marlon

   Salt Lake City

   2 reviews

   5.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant consistently hits all the right marks. Food and drink are wonderful, the ambience is warm and cozy and the service is unfailingly stellar. Our favorite restaurant.
   

   Coles 735 MainResponded on December 3, 2024

   Thanks so much for sharing your thoughts and kind words, Marlon! I will pass your kudos along to our staff, and we'll look forward to seeing you again soon! Best, Chris Hutchison / Director of Operations
   

   Is this helpful?

   Report
9. J

   John

   Indiana

   6 reviews

   5.0

   6 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Not what we expected driving into the parking lot or necessarily walking in the front door, but boy oh boy did the food and service MORE than deliver! Fantastic food with every course and our server was wonderful and thoughtfully attentive. The specials were slightly overpriced, but again zero issues with the quality and presentation. Do yourself a favor and grab a bite of your anywhere nearby, you won’t regret it!
   

   • 
   • 
   • 
   • 
   • 

   Coles 735 MainResponded on December 3, 2024

   Hi John! We're so glad you enjoyed your visit, and we hope to see you agian soon. Thanks for sharing your experience! Kind regards, Chris Hutchison / Director of Operations
   

   Is this helpful?

   Report
10. K

    Kathryn

    New York City

    8 reviews

    5.0

    8 reviews

    Dined on November 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This is the best restaurant we've been to in Lexington thus far, excelling in all areas (food, service, and atmosphere). We appreciated their attention to detail in the dishes and drinks, their communication and attentiveness in service, and the calm, cozy environment that was neither loud nor rushed.
    

    Coles 735 MainResponded on November 24, 2024

    Hello Kathryn! Thanks so much for sharing your experience. Your use of the words "calm" and "cozy" is music to our ears! Thanks for choosing us, and for appreciating what we do, and how we do it! I will pass your kudos along to our staff, as they're the ones who make the magic happen :) Kind regards, Chris Hutchison / Director of Operations
    

    Is this helpful?

    Report