Colson's

Review summary

1. A

   Alison

   Berkshire

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Excellent meal although there were a few items not available from the menu. A bit drafty from the automatic entrance doors
   

   • 
   • 
   • 

   Is this helpful?

   Report
2. N

   Nanji

   Devon

   4 reviews

   1.0

   4 reviews

   Dined on November 30, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   I have never experienced such awful service at a hotel. We waited for ages to be offered drinks. The food was okay nothing to rave about. The service is awful it ruined my friends 60th birthday celebration. I wouldn’t recommend this place to anyone
   

   Is this helpful?

   Report
3. M

   Mark

   London

   1 review

   1.0

   1 review

   Dined on November 30, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Food was ok (with one exception) but the service was appalling.
   

   Is this helpful?

   Report
4. G

   Graham

   Oxford

   4 reviews

   4.0

   4 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Bulk standard Afternoon Tea - no tea refills offered or additional sandwiches. Think the majority of the food was bought in. This was the most unusual cheese and pickle sandwich I have every had…more pickle than chey
   

   Is this helpful?

   Report
5. i

   ian norman

   Devon

   1 review

   1.0

   1 review

   Dined on November 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Very poor. The sandwiches were stale, the scones hard and several of the jam pots had already been opened and partly used. At over £30 per head it was worse than a tesco's meal deal. Would not return again under any circumstances.
   

   Is this helpful?

   Report
6. J

   Julie

   Devon

   3 reviews

   2.0

   3 reviews

   Dined on November 10, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   We visited on 10 November as a party of 4. Firstly the waitress had the wines written on a scrappy piece of paper and didn’t know what the soup of the day was !! Surely if you only have limited wines it wouldn’t take much to print on a piece of paper and be able to give to customers to peruse? To also not be aware of the soup of the day!! We had a voucher which included a glass of fizz, i gave the waitress the codes for both vouchers, it took until she started to clear our starter dishes that we had to ask for our fizz. The timing between courses was approximately 30/40 minutes, there was one table of a single person having a cream tea, and one other couple having hot food, I dread to think how long food would take if you were busy, because you certainly had enough staff floating around. When it came to paying the bill which I may add was brought without delay, I again had to show the codes for the vouchers. We re-booked as we had received similar service last year and thought we would give it another go, I sincerely hope that the new owners improve on the training of staff and the chef improves their timings. I would add that the food was very good, but people do always talk about their bad experiences and this was the second same experience with this restaurant. We felt quite embarrassed as we were taking my sister and brother in law out to celebrate their 50th wedding anniversary, and to spend 3 hours (14.00-16.50) for a lunch is incredible. I await your response Kind regards Julie Coles
   

   Is this helpful?

   Report
7. M

   Matthew

   London

   6 reviews

   vip
   2.0

   6 reviews

   Dined on October 25, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Food was good but the service was terrible. Almost all of the wine on the list was unavailable and a number of items ordered didn’t arrive. Staff seemed to disappear and congregate behind the bar on phones rather than serving guests. What a shame. It’s a good location but I hadn’t realised that it was actually a hotel restaurant when I booked. It wasn’t actually that busy (maybe 40%~50%) for a Friday night, but a complete lack of leadership meant that the staff simply couldn’t cope. I was appreciative of discounts off the bill. But it would have been much better to have had the evening that we had hoped for. I understand new owners have just taken over, so hope that this will be high on their priority list, as the venue location and food standard is good.
   

   Is this helpful?

   Report
8. A

   Andrew

   Devon

   1 review

   4.0

   1 review

   Dined on October 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Hotel Indigo Exeter has a restaurant, called Coulson food and service you could not fault. A good place for good food and a catch up.
   

   Is this helpful?

   Report
9. W

   Wallace

   Devon

   24 reviews

   2.0

   24 reviews

   Dined on October 13, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Ok expensive and would not rush back…..lacked atmosphere and service.
   

   Is this helpful?

   Report
10. R

    Robert

    London

    7 reviews

    vip
    1.0

    7 reviews

    Dined on September 14, 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 1

    Ambience of an airport lounge. 1/3 of the menu was unavailable. 20% of the red wine unavailable and what remained was mediocre. The waitresses were enthusiastic and meant well, but clearly college kids doing a side hustle rather than professional waiting staff. Steak was poorly cooked: medium rare filet cooked all the way through without a pink middle anywhere to be seen. Redeemed only by its nice location.
    

    Is this helpful?

    Report