Complicated Pilgrim

Review summary

1. A

   Amy

   Phoenix

   12 reviews

   2.0

   12 reviews

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   It was NYE and it is a hotel bar so….but I was hoping for more. They did accommodate a number change in guests, which was nice; however I had to call 4 times to make it happen. Once the manager figured out our service was super slow, he did jump in and help-kudos to him. Our waitress was not at fault, she was delightful. I don’t know if it was a bar problem or kitchen problem, but there was a problem. The food-which was a pre fixe menu for NYE was average. It was not terrible, and we were there with friends to bring in the New Year and had a great time. I’m just not sure why I would go back
   

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2. p

   patricia

   VIP

   Memphis/West TN

   32 reviews

   5.0

   32 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent food, nice presentation, chic, upscale but comfortable atmosphere
   

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3. S

   Stephanie

   VIP

   Memphis/West TN

   12 reviews

   5.0

   12 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for New Years Eve dinner. Service was outstanding, food was delicious. Smaller restaurant in hotel so noise level was quiet and relaxing. Would absolutely recommend Complicated Pilgrim and can’t wait to go back.
   

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4. S

   Steven

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were outstanding! Our Garson, Kevin, was very informative with the course meal selections… we were pleased!
   

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5. E

   Erik

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very friendly staff paired with a wonderfully decorated interior made for a great experience.
   

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6. J

   Jordan

   Memphis/West TN

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All the servers and bartenders and managers were fantastic. The restaurant and entire street corner experienced a bit of electricity issues and there were no hiccups at all. A great Christmas Eve dinner! Thank you for being open!
   

   Complicated PilgrimResponded 4 days ago

   Hey Jordan, We're thrilled to hear that you had a fantastic experience at Complicated Pilgrim! We're glad that the power blip didn't disrupt your Christmas Eve dinner. We're also glad that you appreciated our staff's service. Your kind words mean a lot to us. Thank you for choosing us for your holiday meal. We look forward to welcoming you back for more memorable dining experiences!
   

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7. D

   David

   New York City

   8 reviews

   4.0

   8 reviews

   Dined on December 23, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food and ambiance was AMAZING! The service was the slowest I’ve ever experienced anywhere. Our waitress was so sweet, but it seemed they were grossly understaffed.
   

   Complicated PilgrimResponded 4 days ago

   Hello David, We're happy to hear that you enjoyed the food and ambiance at Complicated Pilgrim! Your kind words mean a lot to us. We're sorry to hear that you found our service lacking. We strive to provide efficient and friendly service to all our guests, and we regret that we fell short during your visit. We appreciate your patience during your experience. Thank you for your feedback and we will use it to improve our service. We hope to have the opportunity to serve you again soon. Best Regards, The Management Team
   

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8. R

   Ronald

   Washington DC

   7 reviews

   4.0

   7 reviews

   Dined on December 22, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   It was wonderful! Food, drinks and service were exceptional....Will definitely return...
   

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9. C

   Carolyn

   Memphis/West TN

   1 review

   1.0

   1 review

   Dined on December 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   The waitress was awful, never checked on us, we waited entirely too long for food even after making reservations and it was only about 5 people in the entire restaurant,but I could have overlooked that somewhat theFOOD WAS HORRIBLE ORDERED THE LAMB RIB DINNER NO SEASONING, ONLY FAT MEAT , POTATOE WERE SMALL BITS, IT WAS ONE OF THE WORST DINING EXPERIENCE I EVER HAD FOR SUCH A BEAUTIFUL PLACE, I SUGGEST YOU GET SOME BETTER COOKS AND WAITRESSS,SHE ACT IF THOUGH SHE WAS ANGRY
   

   Complicated PilgrimResponded on December 13, 2024

   Hello Carolyn, We are sorry to hear about your experience at Complicated Pilgrim. We strive to provide excellent service and delicious food, and we're disappointed to hear that we didn't meet those expectations on your visit. We take your feedback seriously and will look into these issues and use your feedback to coach and work with our team. We hope you'll give us another chance to make it right. Warmest regards, Complicated Pilgrim Management Team
   

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10. R

    Rey

    Dallas

    38 reviews

    4.0

    38 reviews

    Dined on December 8, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5

    Good food, nice selection in a beautiful setting.
    

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