Cooper's Hawk Winery & Restaurant - Surprise, AZ

Review summary

1. J

   Jan

   Phoenix

   3 reviews

   vip
   1.0

   3 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Thanksgiving dinner for 6. 6:45 reservation. Didn't get food to start coming till 8:30, in which main course which was cold and dry (turkey) came before the soup. Took it back twice. 2 peoples food came out at one time so the 6 were not eating together. No apology just the expensive bill for a terrible dinner.
   

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2. R

   Richard

   Phoenix

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent restaurant that does it right. Food quantity and quality was great and served by super server Ashleigh (40081) who was superb. There is one minor complaint however - The wait for a table (even with a reservation) is excessive. I feel 15 minutes is acceptable but it can be much more on a busy night.
   

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3. D

   Darlene

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service! Server was very personable and answered our questions.
   

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4. A

   Anna

   Phoenix

   6 reviews

   vip
   3.0

   6 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Very busy & crowded on Thanksgiving. Service was excellent but they seated us late which I believe was unavoidable. Traditional meal was good but wasn’t as hot as it should have been. We dine here often & it’s one of our favorite restaurants.
   

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5. B

   Bud

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   With a reservation we were 45 minutes late to get seated. We were seated in the outside area, even though we gave a booth as preference. The floor outside was not clean. We ordered the turkey special, which included a slud of dark meat underneath. The potatoes and stuffing were served as scoops, with beans and carrots tossed on top. We had to wait for bread, which came under-baked. This was the Cooper's Hawk in Surprise. I feel they way over-booked reservations, thereby under-serving the surplus of customers. The last holiday we booked was St Patrick's Day, when turkey ran out of corned beef and cabbage by 3:30! From now on we will drive all the way to Scottsdake, where we have always had good experience.
   

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6. C

   Clyde

   Phoenix

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Thanksgiving day meal......Had reservation for 3:15......got seated at 3:45.....not sure what good the reservation did for our table........Prices have gone too far......This could be our last visit here. We have already written off Firebirds because of menu prices
   

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7. A

   AvaLee

   Phoenix

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The restaurant was very busy our reservation was to be in the bar area at 2:45 we were seated at a table in the 2nd restaurant area it was noisy but I believe the staff did a good job getting the food out to people once you were seated. The food was very good and warm our waiter was good so with the amount of people they did a good job
   

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8. L

   Lynne

   Des Moines

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful Thanksgiving dinner, turkey, stuffing, etc. Soup and dessert also great. Will definitely come back next year for Thanksgiving.
   

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9. L

   Linda

   Phoenix

   1 review

   vip
   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The turkey dinner was fabulous. Everything was moist and flavorful. The butternut squash soup and pumpkin cheesecake were also top notch. The only downside was we had to wait 35 min for a table even though we had reservations.
   

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10. R

    Robert

    Phoenix

    2 reviews

    3.0

    2 reviews

    Dined 1 day ago

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    The wait staff was great, can't say the same for management. We had a 2:15 reservation and didn't get seated until 3:00, and we were just a party of two. Based on the size of the crowd in the waiting area we were not the only ones forced to stand around for at least 45 minutes. The management had obviously underestimated their ability to turn tables and had greatly overbooked the restaurant. The food was mostly great except for some overcooked asparagus, but I can only imagine what the pressure must have been like in the kitchen to get food out quickly. Our waitress, Jessica, was wonderful. Despite the crowd, she took the time to politely answer any questions we had and was very apologetic when the kitchen overlooked our appetizer, which never arrived. Overall, a mixed experience but we will probably look elsewhere the next time we are looking to go out for a nice meal.
    

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