Cooper's Hawk Winery & Restaurant - Surprise, AZ

Review summary

1. R

   Rebecca

   Seattle

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent! All the way around! Very busy, make reservations!
   

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2. C

   Cinnamon

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tiday’s experience was completely different than what we experienced yesterday. Our server today was absolutely fantastic. Jerlin was informative about the foods and wines. Also, patient with our party of 6 (3 of them were littles). Jerlin went above and beyond today. Thank you!
   

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3. D

   Donald

   Phoenix

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing time here. The servers were great. The server at the wine tasting room was super friendly and very polite. We then checked in for our reservation and the amazing service continued. From the hostess to the server in the dining room everyone was friendly, professional, and knowledgeable of the menu. Will definitely be back for this great place. since I signed up for there 2 bottle wine membership.
   

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4. OT

   OpenTable Diner

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   If I wasn’t a loyal customer, I probably wouldn’t go back. The mashed potatoes were running the Aji tuna looked almost shredded and we only saw the server maybe three times.
   

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5. J

   Jan

   Phoenix

   3 reviews

   vip
   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Thanksgiving dinner for 6. 6:45 reservation. Didn't get food to start coming till 8:30, in which main course which was cold and dry (turkey) came before the soup. Took it back twice. 2 peoples food came out at one time so the 6 were not eating together. No apology just the expensive bill for a terrible dinner.
   

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6. R

   Richard

   Phoenix

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent restaurant that does it right. Food quantity and quality was great and served by super server Ashleigh (40081) who was superb. There is one minor complaint however - The wait for a table (even with a reservation) is excessive. I feel 15 minutes is acceptable but it can be much more on a busy night.
   

   Cooper's Hawk Winery & Restaurant - Surprise, AZResponded 1 day ago

   Hello, Thank you for your kind words and for rating us so highly! We're thrilled to hear that you enjoyed our food and service. We're sorry to hear about the wait time you experienced. We understand how important it is to have a comfortable dining experience and we appreciate your patience. We're always striving to improve and your feedback is valuable to us. We hope to see you again soon! Best, The Management Team
   

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7. D

   Darlene

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service! Server was very personable and answered our questions.
   

   Cooper's Hawk Winery & Restaurant - Surprise, AZResponded 1 day ago

   Hello Darlene, Thanks for the review! We're thrilled to hear that you enjoyed the food and service with us. It's wonderful to know that our team was able to provide you with a pleasant experience and answer your questions. We strive to provide a memorable dining experience for all our guests, and your kind words affirm that we're on the right track. We look forward to serving you again soon!
   

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8. A

   Anna

   Phoenix

   6 reviews

   vip
   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Very busy & crowded on Thanksgiving. Service was excellent but they seated us late which I believe was unavoidable. Traditional meal was good but wasn’t as hot as it should have been. We dine here often & it’s one of our favorite restaurants.
   

   Cooper's Hawk Winery & Restaurant - Surprise, AZResponded 1 day ago

   Hi Anna, Thank you for your review and for being a loyal diner at Cooper's Hawk. We're glad to hear that our service was excellent and that you enjoyed your traditional meal. We're sorry to hear about the seating delay, though. We understand how important timing is, especially on a busy day like Thanksgiving. We appreciate your patience and understanding. We're also sorry to hear that your experience was not as hot as it should have been. We're always striving to ensure our dishes meet our high standards and we'll take your feedback into account. We're delighted to hear that you're one of our favorite restaurants and we look forward to serving you again soon. Best Regards, The Management Team
   

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9. B

   Bud

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   With a reservation we were 45 minutes late to get seated. We were seated in the outside area, even though we gave a booth as preference. The floor outside was not clean. We ordered the turkey special, which included a slud of dark meat underneath. The potatoes and stuffing were served as scoops, with beans and carrots tossed on top. We had to wait for bread, which came under-baked. This was the Cooper's Hawk in Surprise. I feel they way over-booked reservations, thereby under-serving the surplus of customers. The last holiday we booked was St Patrick's Day, when turkey ran out of corned beef and cabbage by 3:30! From now on we will drive all the way to Scottsdake, where we have always had good experience.
   

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10. C

    Clyde

    Phoenix

    1 review

    3.0

    1 review

    Dined 2 days ago

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    Thanksgiving day meal......Had reservation for 3:15......got seated at 3:45.....not sure what good the reservation did for our table........Prices have gone too far......This could be our last visit here. We have already written off Firebirds because of menu prices
    

    Cooper's Hawk Winery & Restaurant - Surprise, AZResponded today

    Hello, It is my pleasure! Please feel free to email me anytime you are coming in soon. I would love to meet you myself and ensure you have an amazing experience next time you come in!
    

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