Council Oak Steaks and Seafood- Hard Rock Hotel and Casino Sacramento at Fire Mountain

Review summary

1. S

   Sidney

   Hawaii

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Was unfortunate that this dining experience was such a disappointment . From the start I was served an Onion Soup that was lukewarm at best the cheese which at one time may have been melted was just a solid slice sitting on a very salty broth. My entree was the Skirt Steak which was also cold like it sat out while the other entrees for our table was prepared . Our server didn’t make any extra effort to try to correct the problems I was encountering during our meal just a overall negative experience Not worth your time
   

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2. S

   Shameka

   Sacramento

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time at Council Oaks. We were greated and seated right away. The atmosphere was perfect for our date night. The food was great cooked to perfection although the steak could have used some seasoning. The potato soup was my favorite. Our server Justin was polite and accommodating. Eduardo kept our water filled without skipping a beat. Thank you to everyone who made the night special.
   

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3. T

   Trish

   San Francisco

   6 reviews

   1.0

   6 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 1

   Well, we drove 1.5 hours for dinner. We checked in, and we're told patio that we reserve was closed, so we only had seating in the bar area. The waiter was the only positive part of dinner. He was attentive. Our reservation was at 8:15 and at almost 9:30 the waiter let us know that the kitchen could not give him a timeline for when our antre would be ready. We decided to just get the check and go. This experience reminded me why we don't eat out on Valentines day.
   

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4. C

   Charley

   Sacramento

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was amazing! However took a lot longer than usual, at one point the manager came over and let us know he was sorry and it would only be 5 minutes or so. He said he would comp our table side dessert and get us drinks. Unfortunately the server we had wasn’t very attentive or friendly. The dessert was on our bill, which was disappointing. We didn’t want to make a fuss about since we had already been there for almost 3 hours so we just paid the bill and left.
   

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5. J

   Jacob

   Sacramento

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was the worst dinner, from the service to the food.
   

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6. J

   JACKLYN

   Sacramento

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Waited 2 hours for our food to find out it would be even longer because they lost or ticket in the back so our order never got to the cook, then they brought the bill out without removing any charges, didn't try to offer a discount for the trouble or anything, terrible service, terrible manager.
   

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7. K

   Keith

   Sacramento

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing food and service on an extremely busy Valentines night. Definitely will be back again..
   

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8. C

   Carl

   Salt Lake City

   1 review

   1.0

   1 review

   Dined on February 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   I have went to the restaurant quite a bit and loved it. But something was wrong this night we left because how long we were waiting on our food for over a hour. It wasn’t just us it was a lot of other that left. I hope they fix whatever was the problem with the kitchen because I love the food there.
   

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9. L

   LaShonne

   VIP

   Sacramento

   8 reviews

   1.0

   8 reviews

   Dined on February 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   We were attending a comedy show and chose to dine at the steakhouse beforehand. Our reservations were made with enough time to comfortably make the show. However, after an hour, we noticed that other guests who arrived after us were receiving their food, while we were still waiting. We were repeatedly told that the manager was looking into it, but it didn’t seem like that was actually the case. Eventually, I asked the host to send the manager over directly. When the manager finally checked on our order, they returned to inform us that the food was being plated and would be out shortly. However, when our meals arrived, everything was cold—despite the long wait. It was unclear why the food had been left to sit rather than being served immediately. On top of that, our waitress also brought out the wrong drink. In the end, we didn’t eat the steak, pork chop, or sides because they were extremely cold and had to be sent back. My sister, feeling hungry, ate her steak and lobster, while I ate my short ribs, which were also cold. Given that we had been drinking, we just made the best of the situation. The manager offered a free meal for the following week, but since my husband and I are from out of town, we won’t be able to use it—though my sister and her boyfriend might. A more reasonable resolution would have been a discount on our check, but that was never offered. Overall, both the service and the food were extremely disappointing.
   

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10. J

    Julio

    Sacramento

    1 review

    5.0

    1 review

    Dined on February 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The place is great for a pleasant stake dinner. Make sure that you bring an appetite because is filling g.
    

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