Craft by Smoke and Fire

Review summary

1. A

   Amir

   Orange County

   6 reviews

   2.0

   6 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   I have been a loyal customer of your Anaheim location for many years. I have not only enjoyed dining at your restaurant but have also introduced many friends, family members, and colleagues to your establishment. However, my recent visit on March 1st, 2025, at 7:45 PM, which I booked through OpenTable, was the most disappointing experience I have ever had at your restaurant. I brought some new friends who had never been to your restaurant before, expecting the same great experience I’ve always had. Unfortunately, from the moment we were seated, our experience was far from satisfactory. Lack of Attentiveness: After being seated, our server came by once to greet us but then seemed to completely ignore our table. We were ready to order for over 10 minutes, and despite waving multiple times, she continued to serve other tables without acknowledging us. Incorrect Order Timing: When the server finally took our order, I specifically requested that our appetizers be served first, followed by the entrées. Instead, all the food arrived at the same time, which was not what we requested. Food Quality Issue: One of my friends ordered tacos, but one taco was entirely fat with almost no meat, making it inedible. Poor Execution of Birthday Celebration: I had noted in our OpenTable reservation and informed the server that we were celebrating a birthday. However, instead of waiting until we had finished our meal, the server brought out the birthday cake while we were still eating, mid-bite, and lit the candle. This was not only unexpected but also felt rushed and inconsiderate. Who brings out a birthday cake in the middle of dinner? It felt as though we were being hurried out of the restaurant. This experience was completely unacceptable and far from the high standards I have come to expect from your restaurant. I am extremely disappointed, especially as I had brought new guests who were looking forward to trying your food and service.
   

   Is this helpful?

2. OT

   OpenTable Diner

   Central Coast

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent BBQ, big portions, tender and seasoned so good you might want to ditch the bbq sauce altogether. Their bbq sauce is so good though. I wish they would make a spicy sauce too. We had the smoked short rib and ribs with brussel sprouts and broccolini. Absolutely delicious. We would definitely return. Drinks were very good as well. They have a great selection of fun cocktails to try. Our favorite cocktail was the La Chona. The Villians West Coast IPA was so smooth and delicious.
   

   Is this helpful?

3. OT

   OpenTable Diner

   Ottawa

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Our server was kind but not efficient. We were one of a few tables and drinks & food delivery was slow. The food was good but not outstanding. Some of our party waited a solid 10 Minutes after the rest of the party to get their meal.
   

   • 

   Is this helpful?

4. O

   Orlando

   Orange County

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I loved the place very knowledgeable of the surroundings
   

   Is this helpful?

5. A

   Anthony

   VIP

   Los Angeles

   6 reviews

   3.0

   6 reviews

   Dined on February 23, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Usually love bringing new people to this place but, unfortunately, we had a “miss” last weekend. Very long wait times, one refill, and big gaps between when we saw our server. He was great but it looked like he had most of the restaurant to himself? A reflection of the management. Not sure if I’ll be back to this location (which is a shame since I would come from Los Angeles at least once a month).
   

   Is this helpful?

6. J

   Jamellah

   VIP

   Houston

   7 reviews

   5.0

   7 reviews

   Dined on February 23, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a fantastic experience! Our server was incredibly accommodating and kind, making our visit even more enjoyable. The service was attentive and friendly, and we truly appreciated the warm hospitality. Highly recommend!
   

   Is this helpful?

7. S

   Shannon

   Las Vegas

   7 reviews

   5.0

   7 reviews

   Dined on February 20, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Had a great experience. We were a party of 9 but never felt like the staff felt it was overwhelming. We all loved our selections and the wait for the food to come out was not too long.
   

   Is this helpful?

8. R

   Richard

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service, a wonderful experience. Parking is a little confusing.
   

   Is this helpful?

9. G

   Gary

   Phoenix

   10 reviews

   5.0

   10 reviews

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and service were fantastic, but it was a little too loud for us. If that's ok for you, I highly recommend it!
   

   Is this helpful?

10. J

    Jerry

    Orange County

    1 review

    4.0

    1 review

    Dined on February 15, 2025

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    Went on valentines day so service was understandably slow. But food was fresh and warm.
    

    Is this helpful?