Craft by Smoke and Fire - LA Live

Craft by Smoke and Fire - LA Live reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   New York City2 reviews

   1.0

   Dined on March 7, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The restaurant really treated me horribly by asking to to open a table after only 45 mins being seated. They made a dinner a horrible experience and clearly did not value the $55 I spent there.
   

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2. OT

   OpenTable Diner VIP

   Los Angeles6 reviews

   1.0

   Dined on March 4, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We had dinner recently and couldn’t have been more disappointed in the entire experience. We waited a very long time to be seated even though we had reservations, they were clearly understaffed. The table was dirty and not set. We waited 45 for a cocktail and after our food came we were still waiting for our silverware and napkins. I tried the Birria tacos that were recommended by the waiter . There was so grease on the plate I assumed it was the dipping sauce, sadly it was just a puddle of grease. It was just gross. Don’t get me wrong, I like a good greasy chili burger anytime, but this was just a hot mess. My husband had the grilled cheese brisket which was tasty but also so soggy it was unappetizing. Left hungry. How does this place stay in business?
   

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3. OT

   OpenTable Diner

   Orange County1 review

   1.0

   Dined on February 28, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Absolutely disappointed, the food was awful, the service terrible, they were out of so much stuff. They brew their own beer and were out of several. I will not go back and I will not recommend this place. Our Smoke and Fire that’s a fast food restaurant was 1000% better than this upscale restaurant.
   

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4. c

   courtney VIP

   Los Angeles23 reviews

   3.0

   Dined on February 25, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   We checked in a few minutes early for our reservation and when we sat down told the server that we were going to the Kings hockey game. We ordered immediately and ordered 2 simple entrees. Our meal didn’t arrive till 7:20. I couldn’t order dessert since we had to rush and eat to make it to the game which we arrived 15 minutes late.
   

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5. H

   Harry VIP

   Los Angeles1 review

   1.0

   Dined on February 25, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Horrible. Waited for over an hour ,never got our food. Paid for our drinks and left. NEVER GOING BACK.
   

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6. D

   Dawn

   Los Angeles1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great! The suggestions from our server were PERFECT! Matt our server did an amazing job with our party! Enjoyed everything! We will be back!
   

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7. F

   Flavio

   Los Angeles38 reviews

   1.0

   Dined on February 16, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   This location needs a lot of attention. I stopped in on a Saturday night before a concert at Crypto. They had no business being understaffed and overwhelmed. This is the night your staff should be able to get you a drink within 30 minutes of sitting down and not have to ask for settings. Also, why were you out of clean silverware and cloth napkins? Everyone around us seemed to be just as dissatisfied with the situation. The food was the only good thing about our visit. Don't get the harvest salad. It was a heap of greens with lots of lousy dressing. I sent that back.
   

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8. j

   jesus

   Las Vegas3 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Server Could have a better attitude and not roll his eyes when his taking clients orders
   

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9. N

   Nick

   Los Angeles1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Appetizers were good which was a good sign, drinks were good, waiters were good just wait time is horrible. Restaurant wasn’t even packed but service was slow. Price and food was great.
   

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10. K

    Kat VIP

    Los Angeles12 reviews

    1.0

    Dined on February 9, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    It would be one thing if the service were just atrocious. It would be one thing if the food was just overpriced. It'd be one thing if the food and alcohol was also not that great. But add all these three things together, and you get craft at LA Live. It took 10 minutes to get the water we asked for, and 15 minutes to get the coke. We waited 40 minutes for our food. When we asked for the server to check on the food, he said they were at capacity and that it would be out soon. I'm sorry, but on a Saturday night with the Kings playing at home, your business model is to be at capacity, that should not come with God awful service. Our two mains came out first, and were cold. The appetizer came later, and while it was hot, I've never seen so many ingredients together have so little flavor. Their cocktails are also pre-made and poured from spouts behind the bar, they are WAY too sweet, and barely contain booze. I will absolutely NEVER go back here.
    

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