Craft by Smoke and Fire - Pasadena

Review summary

1. OT

   OpenTable Diner

   Los Angeles1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed having Jennifer as our waitress. She is on the ball. Really nice atmosphere and the food was fantastic. Try the asparagus fries, yummy.
   

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2. OT

   OpenTable Diner

   Los Angeles2 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Courteous server but he forgot about us, had to ask for our order, arrived and it was cold.
   

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3. OT

   OpenTable Diner

   Los Angeles2 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Probably one of the worst experiences I’ve had at a restaurant in a very long time. The staff was not very friendly at all. From the moment we walked in we felt that everyone was very rude and overwhelmed. It was 48° outside and they had the front doors open. When I told them it was freezing and if they could please close the front doors the hostess told me no they are going to keep them open. The music was so loud you couldn’t even hear yourself talk. We waited an hour for a food and it really wasn’t good at all. I will not be going back there, ever!
   

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4. D

   Dana VIP

   Los Angeles31 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   3 x $24 for loaded baked potatoes that were still hard. No thank you. Couldn’t eat the outer portions because they were still hard/uncooked. The restaurant was unusually empty. Perhaps it was due to the weather, but I will not be dining here again. Food used to be satisfying.
   

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5. MK

   MikeK

   Los Angeles10 reviews

   3.0

   Dined on February 26, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The food and pricing were about average for barbecue. We sat outside and it was pleasant seating with low noise.
   

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6. A

   Anne

   Los Angeles2 reviews

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Our server forgot to place our appetizer orders. Slow service. Water refills were not in a timely manner. Served hot food before place settings.
   

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7. d

   danielle

   Los Angeles2 reviews

   1.0

   Dined on February 17, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Horrible service from our server! Waited 15 minutes before being acknowledged. Food was all cold when it finally came to our table. Food was not spaced out properly. Received all our entrees first and 10 minutes later our appetizer finally came out. Server told me I should have told her I wanted my appetizer and salad first. Come on, really?????
   

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8. R

   Roy VIP

   Los Angeles6 reviews

   5.0

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The service was excellent, from everyone we interacted with.
   

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9. J

   Joe

   Los Angeles1 review

   4.0

   Dined on February 8, 2025

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 3

   Great food - service so-so, understaffed took a lot out of the experience. We won't come back.
   

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10. V

    Victoria

    Los Angeles1 review

    5.0

    Dined on January 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Great service our waitress was fun and on top of things. Tomahawk was amazing
    

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