Crave Restaurant - Sheraton Parkway Hotel

Review summary

1. N

   Naz

   Toronto6 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I booked for Valentine's and the website didn't state they would only be serving a special menu, many of the items which we could not eat due to food allergies. I pointed this out to the manager once we were seated. She was very rude and suggested we move to the bar area if we wanted the regular menu. She didn't offer substitutes and only agreed to do so upon my suggestion. We were dressed for the occasion and didn't want to sit at the bar. Our server was efficient. We wanted to try something different for Valentine's but won't be going back next year.
   

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2. J

   John

   Los Angeles12 reviews

   5.0

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came here for their special New Years Eve 5 course dinner offer. We were very pleasantly surprised by both the quality as well as the quantity of food served. Every dish from the sea food trio starter to lobster bisque (with multiple pieces of lobster, loved it), salad, great choices of mains and the dessert was tasty, plentiful and very enjoyable. I wish I had more room to finish my wife's portions on top of mine own! Compliments to the chef, and the service was also great.
   

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3. B

   BETH

   Toronto3 reviews

   2.0

   Dined on December 25, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   The seating was awkward as everyone was made to wait until staff was available to show each party to their table. We arrived on time (as we were only allowed 90 minutes to dine) but because of the delay at the door we were seated late. The 90 minute time frame proved to be enough, but we still felt rushed. The room itself was not decorated for the season and although lovely it did not have a homey, cozy or warm atmosphere. The food was good generally and certainly plentiful as there was a constant replacement with fresh new trays of food. There was a good selection of cheese, jams and crackers and a nice variety of foods from around the world. The popovers did not have a home-made eggy taste and there were far too many desserts. Cut down on the quantity and improve quality.
   

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4. K

   Kelly

   Toronto2 reviews

   3.0

   Dined on December 24, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 1

   Way overpriced. Big room felt like a high school gym event which lacked warmth. Great food and excellent servers.
   

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5. J

   Judith

   Toronto1 review

   5.0

   Dined on December 24, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We booked a table for two on Christmas Eve. We arrived a little early and were seated right away and offered coffee or drinks until the buffet was ready to start. The buffet was extensive and everything was fresh and nicely presented. Even though the room was large, the buffet area was never crowded and we never lined up for any of the dishes. About half way through or main course, two lobsters were delivered to our table as had been promised on the menu. They were cut in half, which not only looked nice on the platter, but made them easy to eat. The service staff were very attentive. They were always there at just the right moment, but never intrusive. The ambiance in the room was lovely. The room was full of happy people in tables of 2 to 10, all of whom seemed to be enjoying the evening. Even so, it was not noisy. Each seating on that evening was for 90 minutes which was about right. We would do it again!
   

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6. P

   Polly

   Toronto1 review

   4.0

   Dined on November 23, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Website showed that there is a waffle maker and a center island of food. Wonder why did not see it today when in the restaurant. overall , great price for good food and great services.
   

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7. S

   Stacey

   Ottawa4 reviews

   3.0

   Dined on November 4, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Very conveniently located in hotel. Zero music and minimal customer service. Comfortable seating
   

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8. OT

   OpenTable Diner

   Toronto2 reviews

   4.0

   Dined on October 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   We dined on a weeknight and 7 of us arrived and got seated without much greeting, no much offer of drinks nor any proper introduction that we typically expect at hotel restaurant. As a result we didn’t order any wine by any recommendation from server, and we ended up picking our own wine to pair with our steak. Food was excellent I have to say, can taste the needed charcoal flavor over our NY Steak. We were not asked if we would like dessert of any sort. Server didn’t ask for our opinion of food quality.
   

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9. A

   Antonio

   Toronto5 reviews

   4.0

   Dined on October 13, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   If you don't feel like cooking during a holiday, it is nice to be able to go to a Sunday buffet brunch; however, you may not get the value for the price you pay per person. The menu for this particular Thanksgiving Sunday Brunch buffet was very impressive when I saw it on their website. I was told there were only 15 people who made reservations for the first seating at 11:00 a.m. and 70 people were expected for the 1:30 p.m. seating. There was a turkey and a huge hip of beef at the carving station. The turkey, despite the gravy, was dry. I was one of the 15 people who came for the 11:00 a.m. seating. I was given the tiniest sliver of roast beef, probably the equivalent of two strips of gum.
   

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10. L

    Lisa

    Toronto1 review

    2.0

    Dined on October 13, 2024

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 1

    The service was poor the quality of the food poor. We arrived at 11 for our seating and it wasn’t set up got told to wait in the lobby! Had an elderly person with us so I asked to be seated at a table, got told that they were not ready! The money paid was not worth it!
    

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