Dean's Italian Steakhouse

Review summary

1. C

   Candace

   VIP

   Las Vegas

   14 reviews

   5.0

   14 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing dining experience! The truffled bucatini and bone in filet were delicious!
   

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2. L

   Lisa

   VIP

   Charlotte

   22 reviews

   5.0

   22 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   We love Dean’s. Tonight they were a little off w the temperature of the steak. The NY strips were spot on but the filet mignon that was ordered medium came out rare. We kept that one for the table, didn’t want to cause any problems, and ordered another one medium. After everyone else was finished with their meal, it came back, again, rare. Sent it back and it came back (same steak) rare. We gave up. Not sure what the issue was. Not sure we’ll be back.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Hey Lisa, thank you for your feedback. We're sorry to hear about the steak not being cooked to your preference this time. We strive to ensure our guests have a perfect dining experience and we're disappointed to know we fell short. We're glad to hear that you enjoyed our NY Strips. We hope you'll give us another chance to impress you in the future.
   

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3. J

   Juan

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was outstanding, and the service was truly exceptional. I am very impressed and thoroughly pleased.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Thanks for the feedback, Juan! We're thrilled to hear that you enjoyed our food and service at Dean's. We strive to provide an outstanding dining experience for all our guests and it's wonderful to know we hit the mark for you. We appreciate your kind words and look forward to serving you again soon.
   

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4. J

   John

   VIP

   Greater Boston

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service, very good food! Only complaint was lobster pasta was a bit too salty to really enjoy. Rest of meal was very good
   

   Dean's Italian SteakhouseResponded 1 day ago

   Hi John, Thank you for taking the time to share your experience at Dean's Italian Steakhouse. We're thrilled to hear that you enjoyed our service and found our food to be very good! We're sorry to hear that the lobster pasta was a bit too salty for your taste. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our menu offerings. We look forward to welcoming you back soon for another great meal!
   

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5. J

   Julien

   Charlotte

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I was really excited to try this place but it was a let down. Oscar style was a bit much for my taste and the lobster tail was over cooked. They offered is free dessert, which was a little under cooked in the middle. This place is not for those who want bold flavors, everything was a bit bland to my taste.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Thanks for visiting us, Julien. We're sorry to hear that your experience at Dean's didn't meet your expectations. We appreciate your feedback about the Oscar style and lobster tail. We strive to provide an exceptional dining experience and your comments will help us improve. We hope you'll give us another chance in the future to provide a better experience. Thanks again!
   

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6. S

   Savannah

   Western NC

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Michael was fantastic! He didn’t make us feel rushed and went over the menu thoroughly without talking too much
   

   Dean's Italian SteakhouseResponded 1 day ago

   Hey Savannah, We're absolutely thrilled to hear that you had a fantastic experience at Dean's! It's great to know that you appreciated our attentive service without feeling rushed and that you thoroughly enjoyed our menu. Your kind words mean a lot to us. We look forward to serving you again soon.
   

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7. R

   Russell

   Milwaukee

   8 reviews

   1.0

   8 reviews

   Dined on December 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Surprisingly good food for a hotel restaurant steal were the most tender I have ever had. Sides good and desserts great too.
   

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8. A

   Angie

   VIP

   Charlotte

   3 reviews

   3.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   We were a party of 3. The bread came out x 2 and was overcooked and very hard. We all ordered Dean’s Italian Style Filet Steaks and apparently they were sitting for awhile before they reached our table as they were Lukewarm. The spinach was cold. Cocktails were definitely a different taste than what we have ordered previously. I understand it’s the holidays and you all are busy, but Lukewarm or cold entrees and sides is definitely unacceptable.
   

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9. J

   JoAnn

   Charlotte

   1 review

   4.0

   1 review

   Dined on December 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Food and service were great! Tables very close together making it super loud and hard to have a conversation.
   

   Dean's Italian SteakhouseResponded on December 16, 2024

   Thanks for the feedback! We're delighted to hear that you enjoyed our food and service at Dean's Italian Steakhouse. We apologize if the noise level affected your conversation. We value your feedback and will certainly look into this matter. We hope to serve you again soon!
   

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10. L

    Lawrence

    VIP

    Charlotte

    26 reviews

    5.0

    26 reviews

    Dined on December 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    What a pleasant surprise to find a restaurant of this caliber located in a downtown (uptown, for Charlotte) hotel. Our waiter, Alex, was very polite and quite helpful throughout the meal. Our cocktails were excellent as were the two wines we enjoyed. And the steaks? One petit filet and one barrel cut fillet - wonderfully cooked to order and quite flavorful. The oven roasted marsala mushrooms we shared were outstanding and the perfect complement to our steaks! All-in-all, a wonderful evening. A special thanks to Alex for all his assistance and guidance!
    

    Dean's Italian SteakhouseResponded on December 16, 2024

    Thanks for visiting us, Lawrence! We're thrilled to hear that you had such a wonderful experience at Dean's. It's great to know that our team provided you with excellent service and that you enjoyed our food and drinks. We're also glad that our steaks and oven-roasted mushrooms were a satisfying complement to your meal. Your kind words truly mean a lot to us. We look forward to welcoming you back soon for another memorable evening.
    

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