Dean's Italian Steakhouse

Review summary

1. L

   Lisa

   VIP

   Charlotte

   21 reviews

   5.0

   21 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   We love Dean’s. Tonight they were a little off w the temperature of the steak. The NY strips were spot on but the filet mignon that was ordered medium came out rare. We kept that one for the table, didn’t want to cause any problems, and ordered another one medium. After everyone else was finished with their meal, it came back, again, rare. Sent it back and it came back (same steak) rare. We gave up. Not sure what the issue was. Not sure we’ll be back.
   

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2. J

   Juan

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was outstanding, and the service was truly exceptional. I am very impressed and thoroughly pleased.
   

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3. J

   John

   VIP

   Greater Boston

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service, very good food! Only complaint was lobster pasta was a bit too salty to really enjoy. Rest of meal was very good
   

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4. J

   Julien

   Charlotte

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I was really excited to try this place but it was a let down. Oscar style was a bit much for my taste and the lobster tail was over cooked. They offered is free dessert, which was a little under cooked in the middle. This place is not for those who want bold flavors, everything was a bit bland to my taste.
   

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5. S

   Savannah

   Western NC

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Michael was fantastic! He didn’t make us feel rushed and went over the menu thoroughly without talking too much
   

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6. R

   Russell

   Milwaukee

   8 reviews

   1.0

   8 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Surprisingly good food for a hotel restaurant steal were the most tender I have ever had. Sides good and desserts great too.
   

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7. A

   Angie

   VIP

   Charlotte

   3 reviews

   3.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   We were a party of 3. The bread came out x 2 and was overcooked and very hard. We all ordered Dean’s Italian Style Filet Steaks and apparently they were sitting for awhile before they reached our table as they were Lukewarm. The spinach was cold. Cocktails were definitely a different taste than what we have ordered previously. I understand it’s the holidays and you all are busy, but Lukewarm or cold entrees and sides is definitely unacceptable.
   

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8. J

   JoAnn

   Charlotte

   1 review

   4.0

   1 review

   Dined on December 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Food and service were great! Tables very close together making it super loud and hard to have a conversation.
   

   Dean's Italian SteakhouseResponded 7 days ago

   Thanks for the feedback! We're delighted to hear that you enjoyed our food and service at Dean's Italian Steakhouse. We apologize if the noise level affected your conversation. We value your feedback and will certainly look into this matter. We hope to serve you again soon!
   

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9. L

   Lawrence

   VIP

   Charlotte

   26 reviews

   5.0

   26 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   What a pleasant surprise to find a restaurant of this caliber located in a downtown (uptown, for Charlotte) hotel. Our waiter, Alex, was very polite and quite helpful throughout the meal. Our cocktails were excellent as were the two wines we enjoyed. And the steaks? One petit filet and one barrel cut fillet - wonderfully cooked to order and quite flavorful. The oven roasted marsala mushrooms we shared were outstanding and the perfect complement to our steaks! All-in-all, a wonderful evening. A special thanks to Alex for all his assistance and guidance!
   

   Dean's Italian SteakhouseResponded 7 days ago

   Thanks for visiting us, Lawrence! We're thrilled to hear that you had such a wonderful experience at Dean's. It's great to know that our team provided you with excellent service and that you enjoyed our food and drinks. We're also glad that our steaks and oven-roasted mushrooms were a satisfying complement to your meal. Your kind words truly mean a lot to us. We look forward to welcoming you back soon for another memorable evening.
   

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10. T

    Tricia

    Charlotte

    2 reviews

    5.0

    2 reviews

    Dined on December 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Best steakhouse in Charlotte. Jason was our server and the service he provided was top notch. We went with his suggestions and were extremely pleased. Cocktails were superb.
    

    Dean's Italian SteakhouseResponded 7 days ago

    Hi Tricia, we're thrilled to hear that you had a fantastic experience at Dean's Italian Steakhouse! It's wonderful to know that our service made a positive impression on you. We take great pride in our cocktails and are glad you enjoyed them. Your kind words mean a lot to us. Thank you for choosing us for your dining experience and for leaving us such a wonderful review. We look forward to welcoming you back soon!
    

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