Deluxe Fun Dining Restaurant

Review summary

1. W

   Whitney

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice ambiance, food was tasty and presentation was beautiful
   

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2. OT

   OpenTable Diner

   Charlotte

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience as first time diner. So glad we selected the place.
   

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3. L

   Leslie

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service and cocktails! I will definitely recommend!
   

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4. T

   Tomiaka

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our first time dining and it did not disappoint! The ambiance was very nice and inviting and the service was awesome! But the real stars were the food and drinks! Our meals were cooked to perfection and the drinks were consistently delicious!! 10 out of 10!! We plan to return soon!!
   

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5. J

   Julia

   VIP

   Charlotte

   3 reviews

   5.0

   3 reviews

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, unique presentation and nice relaxing atmosphere. This place is great for a fun night out with friends or a romantic dinner. I think this restaurant provides unique experience and there is no other place like that in Charlotte, so definitely recommend to try.
   

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6. L

   LaShara

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on January 2, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This turned out to be a really cool place with delicious food. The live sax player was amazing. I absolutely love the concept of the restaurant. Presentation is important, and they have it down. The food was pleasing to the eye and stomach. I would recommend this place and I'll be back.
   

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7. L

   Laura

   VIP

   Raleigh

   65 reviews

   1.0

   65 reviews

   Dined on January 1, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Restaurant is under Poor Management! My original reservations were set for 5:30pm. 4 hrs prior to my reservations I updated it to 6:45pm via open table. Upon my arrival the manager was rude stating that I missed my 5:30pm reservation and that his system didn’t receive my updated reservations. I showed him my open table reservations on my cell phone. And he shrugged his shoulders stating that unfortunately it was nothing he could do. I just stood there like wow and asked since there was an issue with the information from open table crossing over to his system if he could somehow show us some type of grace. We traveled too far to just turn around. He eventually came around and said it will be an hour wait. Which was fine bc the kids were looking forward to dining there. I was so upset with the way we were treated I just sat at the table and allowed my nieces to enjoy themselves. They love the food and presentation. Our waitress did an excellent job. As for me, I will not be returning. I can’t spend my money where I’m not welcome and mistreated.
   

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8. C

   Cassandra

   Charlotte

   1 review

   4.0

   1 review

   Dined on December 31, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful experience. The food, drinks, atmosphere and live music (saxophonist) was amazing. My only issue was having to wait an additional 20 minutes to be seated after being required to pay a reservation deposit. However, the waitress was on point and the food was delicious.
   

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9. T

   Teika

   VIP

   Denver

   21 reviews

   3.0

   21 reviews

   Dined on December 28, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food and service were great; however, we had issues with e-gift cards purchased online via Deluxe Fun Dining website that somewhat ruined the entire dining experience. In summary, gift cards purchased online on Dec 8, as gifts for my children to use for our reservation on Dec 28, were apparently “flagged for suspicion of fraud” and declined. We were told the funds had not been released from Square (the servicer of the online system they use for these online gift cards) and we sat and argued with the GM for about 30-45 mins who expected us to pay the bill in full and then I was to contact Square for resolution (which later turned into the GM will do it on Monday as they were closed). Given that I purchased the gift card cards on their website this issue should be between Square and Deluxe and not Square and your customers. Furthermore, there was no notification or indication from my side that there was any issues with the gift cards and funds showed available. And I could provide proof of purchase from my bank account. The GM finally conceded and applied the gift cards to our bill but not without some lame excuses and time spent going back and forth on the issue. If funds aren’t a released immediately upon purchase, then maybe Deluxe should choose a different servicer for their online gift cards but that should never fall on a customer to resolve…
   

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10. G

    Ginger

    Charlotte

    2 reviews

    4.0

    2 reviews

    Dined on December 28, 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 3

    Most tender tomahawk, delicious. Seafood rice , rice undercooked. Deviled eggs okay. Drinks delicious. Great service.
    

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