Diana American Grill

Review summary

1. P

   Peter

   Houston

   17 reviews

   3.0

   17 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Our experience was consistent with many other reviewers. The staff gives the impression this is their first day on the job with no training. The food was ok but not great. The best things about this place are the decor and ambiance, and the location adjacent to the theater. Management takes advantage of that by acting like the monopoly that they effectively have. It is an absolute shame that management is so brazenly arrogant. Some examples. I ordered a beer, not even a draft, and they didn't bring it until the end of the meal. He brought the wrong beer even though I had clearly told the waitress I wanted the Elissa IPA multiple times. I stopped him just before he opened it because he had already messed up earlier so I figured I'd save him from having to give me a free beer and get me the right one. My wife's cocktail took almost as long. Meanwhile, my 84 year old mother in law ordered a glass of wine, and they brought a bottle out. I stopped him before he opened it and clearly told him we only ordered one glass. He acknowledged that and said the rest was on the house, and poured us multiple glasses. Every person in our party heard this conversation clearly. There was no misunderstanding. Note that he took the rest of the bottle away. Later, lo and behold, they changed us for a whole bottle. I explained to the waitress what had happened. She was flustered, left, and came back, didn't seem to believe me, but politely changed the charge to a glass like we had ordered. I had the chicken with marsala which was about as good as you could get at Luby's, and nowhere near as food as Carrabba's.
   

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2. M

   Maria

   VIP

   Houston

   21 reviews

   4.0

   21 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The food was very good. They were understaffed. Our service provider was working as fast as she could. but she was clearly overwhelmed.
   

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3. A

   Alcira

   VIP

   Houston

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   An expensive experience for the value of food and customer service.
   

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4. L

   Lois

   Houston

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The dishes were not cleared from the table before we paid and left. More service in that regarded would seem to be expected. The service was fine otherwise.
   

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5. K

   Kiki

   Houston

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favorite places to eat when attending a show at the Hobby Center. The food is always great and the staff is friendly and welcoming.
   

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6. c

   cody

   Houston

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food great time! Enjoyed the show too will definitely be back
   

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7. P

   Paula

   Houston

   21 reviews

   4.0

   21 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was excellent and the service was good, we will definately return when going to the theatre.
   

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8. T

   Tina

   Houston

   4 reviews

   4.0

   4 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   It was good. Love the convenience of the location.
   

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9. S

   Sophie

   Houston

   2 reviews

   4.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   We loved our server Francisco and our food was amazing! We just felt that the lights should have been lowered a little as the evening set in to really set the holiday feeling and ambiance.
   

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10. D

    Dawn

    Houston

    1 review

    5.0

    1 review

    Dined on December 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I always enjoy Diana after a show at the Hobby! The food and service is always great!
    

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