Dining Services at Arlington Hotel

Review summary

1. D

   Debbie

   Little Rock

   1 review

   2.0

   1 review

   Dined on December 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We had a reservation for 9 for 2 weeks. When we arrived there was no one else dining and they had our table set up on a round top with a place setting for 6. Our office manager politely told them that they would not work unless someone had to sit on someone else’s lap. So that started putting tables together. A All the staff seemed unhappy. No smiles. Our waitress would come then disappear. When our food came out the waitress could not remember who ordered what and was confused. Two of the 6 steaks were not cooked to order. One steak had to be sent back then it was a long time before the new one came out and everyone had finished eating. They did offer one free dessert for the trouble. The food overall was okay just was not a nice Christmas staff dinner as we had hoped. Instead of looking forward to what our food would be like, the whole atmosphere made us worry about what we got ourselves into. This is really declined for the Arlington. We had hoped for a better dining experience.
   

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2. K

   Kate

   Little Rock

   1 review

   3.0

   1 review

   Dined on November 28, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   We went to the thanksgiving buffet. They were an hour and ten minutes behind on getting us seated. The food was good but the service was scarce. We were always waiting on more clean plates. Foods weren't refilled fast enough - we waited for quite sometime for stuffing. Our waitress was nice but just seemed preoccupied with all the chaos of the evening. I think we would go back on a regular night but for the thanksgiving special it seemed they were under equipped for the service you'd have expected for what you paid. They also had carving stations and I watched one of the men carving the brisket have his gloves on, reach into the top jar, removed the money, stuck it in his pocket, & return to serving food without changing his gloves 🤢... I did not get brisket
   

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3. D

   Danny

   Shreveport

   1 review

   1.0

   1 review

   Dined on November 28, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Food was not worth the money. Service was horrible. We arrived early for our reservation and it took another 45 minutes to be seated. Had two plates before our server came to get our drink order. Ran out of food at the buffet. Worst $175 I ever spent on two people. I do not recommend for Thanksgiving.
   

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4. L

   LaTrish

   Little Rock

   1 review

   1.0

   1 review

   Dined on November 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   My family and I were really excited to attend the Thanksgiving Buffet this year, but we all were really disappointed in the food. It was, unfortunately, a lackluster experience for us and we left feeling unsatisfied and unfulfilled for our holiday meal.
   

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5. V

   Von

   Houston

   3 reviews

   4.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   The pre-dining experience was somewhat chaotic- we checked in without incident, but the lobby was very noisy and crowded, and they were calling parties over a loudspeaker. Once seated, we had a pleasant experience. Romeo, our host, was delightful. The food was uneven- some was excellent, some was not very good, but there was enough that was good to make up for the bad. Service was adequate. I think we would dine here again for a special occasion, overall it was a nice experience.
   

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6. V

   Valerie

   Denver

   4 reviews

   3.0

   4 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Thanksgiving buffet - The food was mediocre at best. Won't do it again. There was a lot of people though.
   

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7. R

   Robert

   Little Rock

   4 reviews

   2.0

   4 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   The Thanksgiving buffet food was very good. We waited 40 minutes past our reservation time for a table. It was very cold at our table. The server was friendly and hard working but forgot a glass of wine we ordered. All in all it was OK, but pricy at $200 ( with tip ) for 3.
   

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8. R

   Roger

   Houston

   3 reviews

   5.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely way to spend Thanksgiving. The turkey was delicious and moist the prime rib carvery was just as juicy and delicious. All the trimmings were delicious as well though the mash potatoes were not really all that but everything else was nice. Full salad options along with shrimp and fruit! I enjoyed the dessert options of key lime tarts pecan pie. Chocolate cake left a bit to be desired but overall very happy with the ambiance and the quality!
   

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9. T

   Tresa

   Little Rock

   17 reviews

   3.0

   17 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Though, the selection was excellent, the food was disappointing. The turkey, however; was perfect. I’m sure it was difficult to keep the food stocked with the number of meals served. I was in line 3 times to try the turkey. The salad, smoked salmon, cheese display, bread were good. Though, on the menu, there was no blackened Mahi Mahi. The desserts were not good at all. The service provided by Izzie was excellent. We will not plan Thanksgiving there again.
   

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10. R

    Roger

    Washington DC

    11 reviews

    5.0

    11 reviews

    Dined on November 17, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Excellent brunch buffet. Great omelet station, crepe station, and prime rib station. Coffee, tea, and water is included in the price. It was set out elegantly, and there was almost too much to try! Meats included prime rib, pork osso-bucco, duck confit, chicken, red snapper, salmon, bacon, and sausage. Gravy and biscuits very good. They also had french toast and waffles. Plenty of vegetables, salad bar, and really, really good deserts. Oh... live music as well. Great service. Great value for what they charged... they need to really market more...such a deal.
    

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