Dining Services at Arlington Hotel

Review summary

1. K

   Kelley

   Northern MI

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Poor wait time management. 25% food availability upon arrival on buffet. Excellent pork chops, good prime rib with everything else mediocre when food finally became available. Desserts tasted and looked store bought. Kitchen was definitely not prepared for 6:30-8:00 pm crowd. Food became available at 8:30. Disappointing for $60 buffet. Arlington can do better.
   

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2. j

   jera

   Little Rock

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 1

   We have eaten at Arlington several times and each time has been a good experience. However, this time was not. We paid for the NYE buffet, $60 a person, this was not a good experience. There were no plates available each time we went to go through the buffet. Several of the food items were empty, and they were very slow to remove used plates off the table, so there would be no room to eat. I understand they were very busy, but they should have prepared better for this event, especially with the with what they were charging.
   

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3. B

   Becky

   Little Rock

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   The worse meal we’ve had in years. Very institutional food, meaning “from a can”. The only fresh food was the roast beef, smoked salmon, & lettuce. Totally, totally not worth the price.
   

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4. C

   Clint and/or Amber

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience. Our overall dining time was 2.5 hours. It took 20 minutes for service to arrive at our table to take drink orders, despite only 10 tables being served. The server was highly inexperienced. It took another 30 minutes to receive our drinks (we were told the bar in the lobby placed walk ups ahead of restaurant orders), and then another hour (1 hour 45 minutes after seating) to get served food. The order was wrong. Then, the bill was wrong. Our food was served cold. Total check was $240. We were VERY disappointed. We do not recommend this restaurant.
   

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5. L

   Liudmila

   Little Rock

   1 review

   5.0

   1 review

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good experience with this authentic and full of history place. Beautiful decoration, good food. All people were nice and helpful. Thank you for your service!
   

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6. S

   Shaun

   Dallas

   8 reviews

   4.0

   8 reviews

   Dined on December 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great venue. Salad bar, entree and carver stations all very good. Would have given five stars, but dessert options weren’t as advertised. Pecan and Pumpkin pie were the only edible options. Cookies were overcooked and hard as a rock. No cheesecake, lemon pudding, chocolate mousse cake, carrot cake, Tiramisu ? Was told deserts were pretty much all gone? How’s that possible when reservations let the chef and crew know how many are going to be needed to be served? Price point of buffet warrants the full advertised menu; not limited.
   

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7. J

   Jim

   Little Rock

   1 review

   4.0

   1 review

   Dined on December 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Our reservations were at 2:15 & we weren’t seated till 2:45. Our server wasn’t very attentive. We had the buffet, but had difficulty getting our silverware & water refills.
   

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8. S

   Scott

   Little Rock

   2 reviews

   3.0

   2 reviews

   Dined on December 25, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Christmas buffet. Shrimp cocktail was excellent. Prime rib was good, but was well done. Server was on point. Desserts were still somewhat frozen.
   

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9. D

   Donna

   Glasgow

   1 review

   5.0

   1 review

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An excellent selection of good food, and plenty of it. We were seated promptly and approached by our waitress immediately. Excellent food and service, all handled promptly and efficiently.
   

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10. S

    Stacy

    Little Rock

    1 review

    1.0

    1 review

    Dined on December 25, 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 2

    The Grand Christmas Buffet was anything but grand. The food was disgusting processed crap!!! For $175.00 for two people I expected much better quality. Cold Sister Shubert rolls, Stovetop stuffing or something similar, overcooked meats…most things were not edible. We will never make that mistake again!!!
    

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