Dobson & Parnell

Review summary

1. S

   Stephen

   Newcastle

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and welcoming, attentive service, great atmosphere . We all loved our Christmas lunch and thought it was great value for the quality
   

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2. J

   Janice

   Newcastle

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fab restaurant, beautifully and tastefully decorated for Christmas & even Santa hats touch for each diner. Soft background music, great ambiance. Staff all lovely and the food was exceptional & excellent value for money
   

   Dobson & ParnellResponded 1 day ago

   Thank you for such a wonderful review! We’re delighted to hear you enjoyed the festive decorations, ambiance, and the little touches like the Santa hats. It’s fantastic to know you found the food exceptional and great value for money, and we’ll be sure to pass your lovely comments on to our team. We hope to welcome you back again soon for another memorable visit!
   

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3. N

   Nicky

   Newcastle

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Serve was quite slow and we often had to ask for service. Food overall was great but the petit fours were dismissal. I think the chef needs to google what they should look like. 2 cubes of fudge, a blob of gel, the topping from the trifle and another random item were not appealing and not petit fours!
   

   Dobson & ParnellResponded 1 day ago

   Thank you for sharing your feedback. While I’m pleased to hear you enjoyed the food overall, I’m sorry that the service was slower than expected and that the petit fours didn’t meet your expectations. Your comments about the petit fours are noted, and I’ll be sharing them with our chef to ensure we review and refine this offering. We aim to provide an exceptional dining experience in every aspect, and it’s clear we fell short on this occasion. We appreciate your honest feedback and hope we can welcome you back in the future to provide a more seamless and enjoyable experience.
   

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4. M

   Martin

   Newcastle

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, service and atmosphere. I highly recommend a trip to Dobson and Parnell.
   

   Dobson & ParnellResponded 1 day ago

   Thank you so much for your kind words! We’re thrilled to hear you enjoyed the food, service, and atmosphere at Dobson & Parnell. Your recommendation means a lot to us, and we look forward to welcoming you back for another great experience soon.
   

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5. J

   Jill

   Manchester

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Excellent food, unfortunately poor service. We waited 20 minutes for our arrival drink then another 10 minutes for our order to be taken. Once they had our order the speed was much faster and service a lot better. Due to the delays at the start of the service, we were asked to leave our table for the next customers while we still had drinks. We weren't offered tea or coffee at the end due to time restrictions. Disappointing, thankfully the food was great.
   

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   Dobson & ParnellResponded 1 day ago

   Thank you for sharing your feedback with us. While we’re delighted to hear you enjoyed the food, I’m truly sorry that the service fell short of your expectations. Waiting for your arrival drink and order to be taken is not the standard of service we aim to provide, and I sincerely apologise for the rushed experience towards the end of your meal. We truly appreciate your kind words about the food and hope we can welcome you back in the future to provide the outstanding experience you deserve.
   

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6. G

   GRAEME

   Newcastle

   2 reviews

   5.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Another super night at D&P. Service and food outstanding. Drinks and cocktails are the best!! Looking forward to returning:
   

   Dobson & ParnellResponded 7 days ago

   Thank you for your fantastic review! We're delighted to hear you had another wonderful evening with us and enjoyed the outstanding service, food, and our drinks and cocktails. We can’t wait to welcome you back for another great experience soon!
   

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7. S

   Suzie

   County Durham

   2 reviews

   2.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Arrived early, they said fine waited 15minutes & no one asked me if I required a drink. Loads of front of house just poor attention to detail for the prices. Our first empty water bottle was never removed. Food not as good as last visit. My friends tea arrived cold sent it back.
   

   Dobson & ParnellResponded 7 days ago

   Thank you for taking the time to share your experience, and I’m truly sorry to hear that your visit didn’t meet expectations. The delays in service and the lack of attention to detail you described are disappointing and not reflective of the standard we strive to provide. We will address these concerns with our front-of-house team to ensure retraining where necessary and to reinforce the importance of attentive and efficient service.It’s also disappointing to hear that the food didn’t meet the standard you remember from your previous visit. We will review this with our kitchen team to ensure consistency in quality. We deeply value your feedback as it helps us improve, and I hope you will consider giving us another chance to provide the memorable experience you deserve.
   

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8. K

   Kate

   Newcastle

   1 review

   5.0

   1 review

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely set menu for our Christmas work lunch. We had Santa hats on our table to make sure we all felt festive and the service was outstanding. Lovely food and environment and would highly recommend.
   

   Dobson & ParnellResponded 7 days ago

   Thank you for your lovely review! We're so pleased to hear that you enjoyed your Christmas work lunch with us. It’s wonderful to know the festive touches, like the Santa hats, added to your experience and helped make it special. We’re also thrilled that you appreciated the food, environment, and outstanding service. Your recommendation means the world to us, and we can’t wait to welcome you back again soon! Wishing you a very Merry Christmas and a Happy New Year!
   

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9. K

   Karen

   London

   11 reviews

   3.0

   11 reviews

   Dined on November 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   overall slightly disappointed. food felt like it had been standing before being brought out. coffees were brought about 10 minutes before desserts, which is poor. could have all easily been a lot better
   

   Dobson & ParnellResponded 7 days ago

   Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience didn’t meet your expectations and that you left feeling disappointed. Your comments about the timing of the food and coffees are concerning and not reflective of the standards we aim to deliver. I sincerely apologise for this oversight, as we strive to ensure every dish and drink is served promptly and at its best. We value your feedback and will address these points with our team to ensure improvements are made. I hope you’ll consider giving us another chance in the future, as we’d love the opportunity to provide you with the high-quality experience you deserve.
   

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10. c

    caroline

    Newcastle

    2 reviews

    4.0

    2 reviews

    Dined on November 29, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    good food, difficult to know prices as menu only had 3 courses pricing and we didnt want dessert. 5 people was £380. Only negative 1 of the party didn't want chips with their duck wellington and asked for any other type of potatoes. Was told could only have chips, when my cod dish came with a diferent type of potatoe. A fine dining place should have been able to accomodate this simple request.
    

    Dobson & ParnellResponded 7 days ago

    Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the food, but we’re truly sorry for the inconvenience you experienced regarding the menu pricing and the specific request for an alternative to chips. We understand how frustrating it must have been to feel limited in choice, especially when other dishes had different accompaniments. Your point is well-taken, and this should have been handled with greater flexibility and attention to detail. Please rest assured that we’ll review this with our team to ensure we’re more accommodating in the future. Thank you for your honest feedback—it’s invaluable in helping us improve our service.
    

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