DraftKings Sportsbook at Wrigley Field

Review summary

1. E

   Edgar

   Chicago

   18 reviews

   3.0

   18 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   DraftKings Sportsbook at Wrigley could be a perfect place to watch the games, but the absolute lack of customer service just ruins the whole experience. I've been here twice now and each time has been a disaster. Servers are nonexistent, and food orders come out wrong. This place would be an easy recommendation if it weren't for the terrible service. You can easily find a cool bar showing multiple games on TVs and can place bets on your phone so this place isn't really offering anything you can't get anywhere else near Wrigley. The atmosphere is unmatched but the service really ruins the whole experience. I wouldn't come back here unless the service greatly improves. Go somewhere else to spend your money.
   

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2. L

   Larry

   Charlotte

   8 reviews

   3.0

   8 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Customer Service was not very good, food order wrong, had to wait long periods of time for wait staff, food was okay.
   

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3. S

   Sifa

   Chicago

   1 review

   1.0

   1 review

   Dined on November 3, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   No one approached our table. Waited 30 minutes for a waiter after getting the answer “someone will be with you” 3 different times from different people we had to go and ask. At end waiter didn’t apply -30 that we were promised at time of reservation.
   

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4. M

   Marquisha

   Chicago

   1 review

   4.0

   1 review

   Dined on November 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We had a wonderful time. We loved everything about this place. The food and drinks were good. Our waitress was great. Overall we had a great experience.
   

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5. C

   Chris

   Chicago

   1 review

   5.0

   1 review

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience. Layout was excellent, service was terrific, food was perfect for sports, an all ground great experience.
   

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6. R

   Rose

   Chicago

   12 reviews

   5.0

   12 reviews

   Dined on October 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and awesome spot right inside Cubs stadium
   

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7. Z

   Zach

   Los Angeles

   1 review

   1.0

   1 review

   Dined on October 20, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   The sports book aspect was cool, but this was some of the worst service I’ve ever experienced. It took us over an over just to try and pay. They messed up our food and we waited over 45 minutes just to get some burgers. Our server ignored us for most of the day. Would not recommended and would not go back.
   

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8. M

   Matt

   Chicago

   1 review

   vip
   4.0

   1 review

   Dined on October 19, 2024

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 5

   The place is a sports fan's dream, with seemingly infinite TVs all positioned in a manner where the viewer can watch a dozen different things at once from almost any angle in the place. That is obviously the draw here and to that extent, this place delivers. If they wish to, there are several areas of improvement available, starting with the service. Our waiter was not well-acquainted with the beer list or food menu, both of which are pretty limited and leave a lot to be desired for a sports bar (No IPAs on draft???!!) He also did not visit our table very often and as a result we did not opt to order more food and left hungry after splitting a very low quality sausage pizza...they can't even make a sausage-pepperoni or add toppings since everything is clearly frozen and pre-made. Moreover, why do they have a goofy dude with a backwards hat on serving customers anyway? Seems like a great spot to bring in a bunch of waitresses considering the place is a total sausage fest to begin with. Seems like an odd way to operate. That said, if you aren't a picky beer drinker and just want to watch sports all day and night and bet your face off, this place is probably the best place to do that in the entire city, and has a ton of potential upside if they choose to care.
   

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9. A

   Amanda

   Chicago

   2 reviews

   vip
   2.0

   2 reviews

   Dined on October 19, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   If you want to watch sports, they have the best screen set up and accommodate all range of game requests. Service is SLOW. On several visits I’ve had to seek out a waitress for service even when it seems like there’s plenty of staff.
   

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10. Z

    Zach

    Oklahoma City

    2 reviews

    4.0

    2 reviews

    Dined on October 19, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 3

    I took my dad when he visited this past weekend. We were there pretty much all day on Saturday. I don’t have too many critiques, because we had an amazing time. The only critique that I have is the music. We are there to watch games, not listen to music while games are going on. Whoever was controlling the audio did not do a very good job. missed a lot of key plays and a lot of good games listening to music instead of the games. I think the music needs to go on game days. The audience wants to hear the sound of sports and the callers of important games, not music.
    

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