Ducie Street Warehouse

Ducie Street Warehouse reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Lucy

   Lancashire1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Food was very good however despite the restaurant only being 1/3 full, it took 25 minutes for our drinks to be served and they did not have the ingredients for two of their signature cocktails. Food also on the expensive side and the pandron peppers tasted of lamb, making me think they were cooked on the same grill.
   

   Ducie Street WarehouseResponded 1 day ago

   Thank you for your feedback. We're pleased you enjoyed the food, but we're sorry to hear about the delays with drinks and the issues with the cocktails and peppers. Your comments have been shared with the team so we can address them. We really appreciate you letting us know
   

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2. K

   Katie

   Glasgow4 reviews

   2.0

   Dined on April 19, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   The service was a bit poor. I asked for an hibiscus tea after seeing it on the menu but a regular English tea came i spotted milk was being served with it so asked the server it was hibiscus and she said yes but it was English tea. I asked the man who served us and he said he thought i said English (fair enough) I asked what their fruit tea was and no hibiscus so I asked for a lemonade - which never came. The bill included the lemonade but they quickly removed it. The place felt quiet but a bit off service wise considering it was a Saturday. Everyone was pleasant and the food was fine but generally a disappointing way to start the day.
   

   Ducie Street WarehouseResponded 1 day ago

   Thank you for sharing your experience. I’m really sorry to hear that the service let you down, especially on what should have been a relaxed start to the day. I'm glad you found the team friendly and the food enjoyable, but we’ll be reviewing your comments carefully to make sure we do better. We appreciate your honest feedback and hope we can welcome you back for a much better visit
   

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3. L

   Louise

   Yorkshire5 reviews

   1.0

   Dined on April 6, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We stayed at Native apartments on Saturday night and were debating cooking our own breakfast or eating at Ducie Street on Sunday. We opted to check out of the apartment and have breakfast at Ducie Street before heading home. When we arrived, a waitress said ‘Sorry we’ve stopped doing breakfast’, to which I replied ‘But we’ve got a booking’. She walked away to serve other customers and, when she came back, said ‘It will be a 40 minute wait, we have some difficulties this morning’. We had pre-booked parking and couldn’t really afford to wait that long, so we left. It was just a very disappointing end to a fabulous stay at Native. Surely, as I made a reservation, Ducie Street should have contacted me to let me know the situation. Instead, we had to go and find somewhere else (when we could have just stayed in our apartment and eaten there). Luckily, we did find somewhere nice, as breakfasts in Manchester can get very booked up, but ended up paying a lot for it – when we would have had a discount through our apartment booking. Will definitely be back at Native but will give the Ducie Street restaurant a miss. With so many great places to eat in Manchester, they really need to be treating their customers better.
   

   Ducie Street WarehouseResponded on April 10, 2025

   Thank you for your feedback, and we’re genuinely sorry to hear about your experience. We understand how frustrating it must have been, especially after looking forward to breakfast. Our communication regarding the situation clearly wasn’t up to scratch, and we sincerely apologise for that. We appreciate you bringing this to our attention, and we’ll be reviewing our processes to ensure we handle these situations better moving forward. We hope you’ll consider giving us another chance in the future.
   

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4. G

   Gail

   Orange County2 reviews

   4.0

   Dined on April 4, 2025

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food was disappointing. Choice is quite limited and chicken burger was just ok. Hallucinating was dry.
   

   Ducie Street WarehouseResponded on April 6, 2025

   Thank you for taking the time to share your thoughts with us. I'm really sorry to hear that your experience didn’t meet expectations — especially when it comes to the food. We’re always aiming to provide a variety of tasty, satisfying options, so it’s disappointing to hear we missed the mark. We hope you visit us again so we can ensure you expereince will be to a higher standard.
   

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5. J

   Jessica

   Manchester1 review

   5.0

   Dined on April 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If I could rate the service in this restaurant a 10/10 I would. The food, drinks, and general atmosphere were fabulous. But most of all, Emelye (our server) was absolutely delightful. She was so lovely, helpful and attentive. We came on a Tuesday eve, and although quiet, it was still wonderful.
   

   Ducie Street WarehouseResponded on April 6, 2025

   Thank you for this kind review! We are glad you had such a great experience with us. It's great to hear you enjoyed the food, drinks, and atmosphere, and even more so that Emelye made such a positive impression — she really is a great member of our team, and we'll be sure to pass on your kind words to her.
   

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6. E

   Elizabeth

   London3 reviews

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Just a shout out to the bar and restaurant staff who worked Friday 28th March. Top tier service. Met up with girlfriends for dinner and drinks. Just a great vibe. Great food. Great service. Really stand out !!
   

   Ducie Street WarehouseResponded on April 10, 2025

   Thank you so much for the lovely review! We're thrilled to hear you had a fantastic time with your friends and enjoyed the food, drinks, and service. We’ll be sure to pass on your kind words to the team your feedback means a lot to us. We look forward to welcoming you back for another great experience soon!
   

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7. j

   james

   Manchester1 review

   1.0

   Dined on March 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   Table for ten people so we have to let some issues slide. The service was fantastic, the lady that served us was brilliant and professional The food however was inedible, we had three out of ten starters and six out of ten meals taken off the bill as they were inedible. I run a monthly Sunday dinner club and have never made a single complaint but this was a real tough experience and too expensive to let stand. On entering the building you could see into the vast kitchen where one chef was working. Two hours before we were served we could see part of our food already cooked and waiting to the side. The beef was truly so tough we struggled to cut through it and cutting made the tables shake so much we gave up. The cauliflower starters lacked any cauliflower and were just fried dough, I don’t know what has happened to this restaurant but I regret to say there is no quality here and don’t recommend going Another frustrating thing was the manager did not come over once. We were a table of ten in a pretty empty restaurant, an apology would have gone a long way.
   

   Ducie Street WarehouseResponded on April 10, 2025

   Thank you for your feedback. We're really sorry to hear about your experience and apologise for the issues with the food and service. This isn’t the standard we aim for, and we’ll be looking into the quality of the dishes and ensuring better communication from our team. We appreciate your comments and hope to provide a better experience in the future.
   

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8. OT

   OpenTable Diner

   London1 review

   2.0

   Dined on March 22, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 1

   there wasnt a lunch menu when we went so we didnt get any food for that reason so we left, the drinks was nice other than that was disappointed in the “lunch menu” when it was only brunch
   

   Ducie Street WarehouseResponded on April 10, 2025

   Thank you for your review. We’re glad to hear you enjoyed the drinks, but we’re sorry for the confusion regarding the menu. We apologise for any disappointment caused by the lack of a lunch option we’ll be reviewing this to make sure our menus are clearer moving forward. We hope to have the opportunity to welcome you back soon for a more satisfying experience.
   

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9. C

   Charles

   Buckinghamshire3 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Porridge was not good - too solid … other food great and location lovely
   

   Ducie Street WarehouseResponded on March 14, 2025

   Thank you for the review Charles! Hope to see you again soon
   

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10. H

    Heather

    Yorkshire1 review

    3.0

    Dined on February 26, 2025

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 5

    Amazing venue to look at, snotty guy on reception so rude when I asked where to restaurant part was, waited over 30 mins to get someone to take a drinks order. Food was fast but cheap infredients. Overall expensive for what it was. Looks lovely & handy for Piccadilly but not enough staff for such a large venue which is a shame.
    

    Ducie Street WarehouseResponded on March 14, 2025

    Thank you for your feedback. We're glad you liked the venue but are really sorry to hear about your experience with the service. This is definitely not the level of hospitality we strive for. We’ll take your comments into account to improve both our staff and service for a better experience next time
    

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