Due West Olema

Review summary

1. L

   Lindsay

   San Francisco

   9 reviews

   4.0

   9 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   We really enjoyed our oysters, salad and entrees. Was a bit disappointed in the chocolate cake dessert and that the server forgot to bring us one side dish and coffee.
   

   Due West OlemaResponded 2 days ago

   Thank you, Lindsay, for your kind message. Your feedback is appreciated and very important to us as this is the way we can improve our menu offerings and guest service. I will share your comments with the kitchen and front of house staff. We look forward to welcoming you back to Due West in the near future. Kind Regards, G. Parada
   

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2. J

   Jeff

   VIP

   San Francisco

   11 reviews

   4.0

   11 reviews

   Dined on January 16, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service is superior. Setting is relaxed. Food is good. You'll feel at home at this restaurant and comfortable.
   

   Due West OlemaResponded on January 16, 2025

   Thank you for your kind words! We're delighted to hear that you enjoyed your visit. Making our guests feel at home and comfortable is our top priority. We look forward to welcoming you back soon for another great experience!
   

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3. C

   Chiemi

   Baltimore

   7 reviews

   2.0

   7 reviews

   Dined on January 4, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   very disappointed. it looked very nice from the website, but everything was less than average.
   

   Due West OlemaResponded on January 7, 2025

   Thank you, Chiemi, for your message regarding your dining experience at Due West. I am sorry to know that your visit was disappointing. As the new Director of Food & Beverage, I value your feedback and will share with the service staff as a tool for improving our guest service and double-down on hospitality training. I look forward to welcoming you back in the near future to a more attentive and welcoming visit. Kind Regards, Gladys Parada Director, Food & Beverage Outlets
   

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4. T

   T

   Sacramento

   10 reviews

   3.0

   10 reviews

   Dined on January 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   We ate at Due West Olema twice while staying at the hotel, the food is good, well prepared & was served hot in an appropriate time frame. Local oysters are lovely of course. We felt the service lacking. New Years dinner reservation we were seated before the table was reset which was fine however no water was provided by the un-enthusiastic staff until halfway through the meal when we finally asked for it. Breakfast service was not substantially different. Not really what was expected considering the price point. Given the limited options in the area I would consider going back but would have low expectations for service.
   

   Due West OlemaResponded on January 3, 2025

   Thank you for your dining feedback. We appreciate your reply as it helps us to continue making improvements to our menu offerings and guest service. I am sorry that your experience was below our standards, and I will share your comments with the staff so we may address the issue in detail. We look forward to welcoming you back to Due West in the near future to a more memorable dining experience. Kind Regards. G. Parada Director of Outlets
   

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5. K

   Kate

   San Francisco

   6 reviews

   2.0

   6 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Very underwhelmed by the experience, in particular the lack of basic hospitality on a holiday like NYE (or any day for that matter). Virtually no greeting or warmth from anyone, our waitress asked straight away if we were ready to order before even saying a single hello, etc. Cocktails returned and not drinkable, food was decent but overpriced for quality. We were staying at the Olema House so it was disappointing that the closest food option was such a miss.
   

   Due West OlemaResponded on January 7, 2025

   Thank you, Kate, for your message regarding your dining experience on New Year's Eve. I am very distressed to know that your visit was disappointing. As the new Director of Food & Beverage, I value your feedback and will share with the service staff as a tool for improving our guest service and double-down on hospitality training. I look forward to welcoming you back in the near future to a more attentive and welcoming visit. Please feel free to contact me directly to discuss further. Kind Regards, Gladys Parada
   

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6. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quaint, cozy ambience. Christmas brunch menu included comfort food we enjoyed: Due West rolls, pancetta hash and quiche. The service was friendly and attentive.
   

   Due West OlemaResponded on December 27, 2024

   Thank you for your kind message! We are delighted that you enjoyed our Christmas brunch menu and service, and look forward to welcoming you back to Due West in the near future. Kind Regards.
   

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7. D

   David

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a must try if you are in the area. Service, ambiance and food were great. We'll be back!
   

   Due West OlemaResponded on December 27, 2024

   Thank you, David, for your kind message. We appreciate your time to share your dining experience, and look forward to welcoming you back to Due West in the near future. Kind Regards.
   

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8. N

   Nick

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brought our Labradoodle puppy & sat out on the rear outdoor, covered deck, where dogs are allowed. Our first time sitting in the back, but with the heat lamps & plastic screening we were super cozy, warm & dry! Also, there are only about 8 tables back there, all of which seem great; but we had the place pretty much to ourselves with only one other party of 2 there which also felt pretty special. Our food was predictably delicious with the Chef crafting some pretty unusual combinations of flavors & ingredients & the service was also excellent.
   

   Due West OlemaResponded on December 27, 2024

   Thank you, Nick, for your kind message. We are delighted that you enjoyed our menu, service and pet-friendly patio. I will share your comments with Chef Josh, and we look forward to welcoming you back to Due West in the near future. Kind Regards.
   

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9. T

   Tahra

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food, service, and as a bonus, a jazz trio made for a perfect birthday dinner. 10/10.
   

   Due West OlemaResponded on December 21, 2024

   Thank you, Tahra, for your kind message. We are happy to hear that you enjoyed your meal and live music. We look forward to welcoming you back to Due West in the near future. Warm Regards.
   

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10. D

    Damien

    San Francisco

    10 reviews

    5.0

    10 reviews

    Dined on December 1, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5

    Great experience! Dog friendly on the patio which has heat lamps and blankets, if required!
    

    Due West OlemaResponded on January 1, 2025

    Thank you, Damien, for your kind message! We are delighted to know that you enjoyed dining with us, and we look forward to welcoming you back in the near future. Kind Regards.
    

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