Durell Arms

Review summary

1. H

   Howard

   London1 review

   1.0

   Dined on January 26, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Well We booked as it was advertised as a great Sunday lunch but when we arrived told not serving food as it’s so busy being a fulham match day Surely we should have been notified of this after booking a table ! Needless to say we left
   

   Durell ArmsResponded on January 28, 2025

   Hello Howard We are very sorry to read such a disappointing review of your visit on Sunday. It isn't in fact correct that food was not being served, as was explained there was a hold on food orders whilst the chef's caught up with the heavy back log of orders already placed. Perhaps you should have been told how busy it would be that day due to a Fulham home game but we like to think it creates an exciting atmosphere. We do hope you return and give us another chance because the roasts really are worth waiting for.
   

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2. F

   Francis

   London1 review

   5.0

   Dined on December 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had Christmas lunch at the Durell Arms and it was an extremely enjoyable experience. The staff, especially Ash could not have been more welcoming and friendly, and every single dish was absolutely on point. The place was clean and quiet, and again the food was delicious. Would definitely recommend
   

   Durell ArmsResponded on January 6, 2025

   Hello Francis, we are delighted to hear that you enjoyed your Christmas lunch with us here, and the the staff were able to enhance your experience. We will be sure to pass on your kind words to Ash, the chefs and the team who I were working on the day. We look forward to your future visits. - Team Durell
   

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3. C

   Chris

   New York City1 review

   1.0

   Dined on December 1, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Attempted to go to this pub twice in a week. First time - they were not open during their posted open hours. Second time - made a reservation for 6 pm, we were told that they don't even bother to look at reservations made on the same day and the server didn't even bother to look at their reservation list or to see if tables were available. We asked about a wait time and told that they don't know. We were simply told that they weren't going to help us. Not worth the time or effort to go to this pub at all!
   

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4. G

   Gareth

   London1 review

   5.0

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great pub to watch rugby while having a spot of Sunday lunch
   

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5. B

   Ben

   London3 reviews

   2.0

   Dined on September 29, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Ordered the lamb roast which at £23.50, isn’t cheap. What came out was a small roast consistent of cold potatoes/vegetables and a Yorkshire pudding the size of a walnut. The lamb was as tough as boot leather. When I complained the person on the bar told me to shut up basically, and didn’t want to know. I eventually managed to swap it for the cheese burger but wasn’t given the £6 refund in price difference. Definitely won’t be coming again.
   

   Durell ArmsResponded on September 30, 2024

   Hello Ben, Thank you for taking the time to provide feedback, however I cannot help but notice some inaccuracies in your review. Firstly, at no point were you told in any terms to 'shut up'. When you approached the manager on duty and asked to speak with them, you were politely asked if you could wait for a moment as they were the only individual manning the bar. Your comments at the time only pertained to the size of the portion for the cost, not the quality of the food. Following this, once you had voiced your opinions and confirmed you rather a burger instead, you immediately returned to you seat to watch the football and did not allow the opportunity for a refund to be processed, as this must be done but first finding the original transaction. Please email us for your £6 refund
   

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6. A

   Allan

   London1 review

   2.0

   Dined on August 24, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   Couldn't order any food using the scanner as page wouldn't work when selecting food. Certain bar staff lack politeness and warmth. Seemed like they couldn't care less. Some others were nice though.
   

   Durell ArmsResponded on August 26, 2024

   Hi Allan Thank you for taking the time to share your feedback with us. We apologize for any confusion regarding the ordering process. To clarify, we do not have a scanner for ordering food; the QR code available is specifically for checking allergens in our dishes. We're sorry to hear about your experience, Providing warm and friendly service is very important to us. We’re glad to hear you did have positive interactions with some of our team members, and we hope to welcome you back for an improved experience in the future. Thank you once again for your feedback.
   

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7. HR

   HelenaR

   Surrey13 reviews

   5.0

   Dined on July 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great venue to watch the footie - we loved the booth. Food and service was great.
   

   Durell ArmsResponded on July 22, 2024

   Hey HelenaR Thank you for such a great review we are so happy you enjoyed your time with us watching the footy We look forward to hopefully seeing you again. Team Durell
   

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8. SK

   SuperKev

   London14 reviews

   5.0

   Dined on July 9, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Booked table for Euros footie - had cheeseburger (decent size and quality; well presented; but pricey at just under £17); beers are also pricey at over £6.50 for any pint (though excellent range of choice). A great social pub with events three times a week. Large and perfect for live sport.
   

   Durell ArmsResponded on July 22, 2024

   Hey SuperKev Thank you for such a positive review, were so glad you had a good time with us and enjoyed our Burger. We aim to provide both quality food and service so this was great to hear. Thank you We look forward to welcoming you back in the future Team Durell
   

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9. SK

   SuperKev

   London14 reviews

   5.0

   Dined on July 6, 2024

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   Booked table for England (Euros QF) - great screens everywhere and decent pub grub (really good wings and huge sausage roll, w BG scotch egg). Beers very pricey - even for London - but maybe that was for the big footie night. Pints not much less than £7 😱
   

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10. OT

    OpenTable Diner

    Hertfordshire2 reviews

    5.0

    Dined on June 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Duck pie with mash and cabbage was absolutely delicious. Lovely atmosphere, good music in the background. Thoroughly enjoyable lunchtime break.
    

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