Earls Kitchen + Bar - Assembly Row

Review summary

1. W

   Wendy

   Greater Boston

   31 reviews

   vip
   5.0

   31 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved this restaurant! Food and drinks excellent, service wonderful!
   

   Earls Kitchen + Bar - Assembly RowResponded 3 days ago

   Hello! Thank you for taking the time to write us a review regarding your last experience with us. We are thrilled we were able to meet all of your needs and expectations. We hope to see you again soon in the near future. Kind regards,
   

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2. M

   Melanie

   Greater Boston

   1 review

   5.0

   1 review

   Dined on November 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone we interacted with was pleasant, helpful and funny! One of us had Celiac and they were very accommodating and safe!
   

   Earls Kitchen + Bar - Assembly RowResponded 3 days ago

   Thanks for visiting us at Earls Kitchen + Bar - Assembly Row! We're thrilled to hear that everyone from your visit was pleasant, helpful, and funny. It's wonderful to know that our team was able to accommodate your dietary needs and make your experience safe and enjoyable. Your kind words mean a lot to us and we're grateful for your positive feedback. We look forward to welcoming you back soon!
   

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3. J

   Jonathan

   Baltimore

   7 reviews

   5.0

   7 reviews

   Dined on November 25, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Korean sticky ribs were great!| Pollo tacos were a bit spicy for me, but Jonathan, our server brought me some sour cream which helped. The flavor was very good! The Earls Bacon Cheeseburger dod not disappoint and the fries were skinny and delicious!
   

   Earls Kitchen + Bar - Assembly RowResponded on November 27, 2024

   Hello! Thank you for taking the time to write us a review regarding your last experience with us. We are thrilled we were able to meet all of your needs and expectations. We hope to see you again soon in the near future. Kind regards,
   

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4. T

   Tracey

   Atlanta Metro

   9 reviews

   5.0

   9 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I went to Earls for brunch with friends for my birthday and we had a ball. The food was great and so were the drinks. Our waiter was phenomenal. The music was great! Positives all around!
   

   Earls Kitchen + Bar - Assembly RowResponded on November 27, 2024

   Hey LandrysOrlando, We're thrilled to hear that you had a great time at Earls Kitchen + Bar - Assembly Row for your birthday brunch! It's wonderful to know that you enjoyed our food and drinks, as well as our service. We're also glad that you found the overall experience positive. Your kind words are greatly appreciated and serve as a great motivation for our team. We look forward to welcoming you back for more celebrations! Best regards, The Management Team
   

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5. J

   Jackie

   San Francisco

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the welcoming staff, to waitress Olivia and the food was exceptional. Thank you
   

   Earls Kitchen + Bar - Assembly RowResponded on November 27, 2024

   Thanks for the feedback! We're thrilled to hear that you enjoyed your experience at Earls Kitchen + Bar - Assembly Row. Our team strives to provide exceptional service and food, so your kind words are truly appreciated. We look forward to welcoming you back soon.
   

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6. S

   Stanley

   Montreal

   3 reviews

   4.0

   3 reviews

   Dined on November 21, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Love Earl’s. Good ambiance, service and atmosphere space. Most of their food menu are great but would not recommend getting the Sushi. All and all good experience.
   

   Earls Kitchen + Bar - Assembly RowResponded on November 27, 2024

   Thanks for the feedback! We're thrilled to hear that you enjoyed the ambiance, service, and atmosphere at Earls Kitchen + Bar - Assembly Row. We appreciate your constructive comments about our menu. We're always striving to improve and your feedback is invaluable to us. We hope to see you again soon for another great experience!
   

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7. C

   Carolyn

   Greater Boston

   109 reviews

   2.0

   109 reviews

   Dined on November 17, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Ordered the tortellini with black truffle oil. The plain entree is $23 but we added shrimp for an additional $12 (I think...could be more). So you're basically paying for pasta with a few veggies in it. The shrimp were surprisingly large and there were 4 of them. The veggies were scarce and small. Also, a few stems only were in the smallish bowl. Service was excellent and the food came quickly, which would indicate that it was already made. It was lukewarm. I don't like boiling hot food, but a pasta dish should be hot. With tip, my total came to $55. I did not order a cocktail or even a soft drink so I paid $55 for a bowl of lukewarm tortellini with a few large shrimp. The restaurant was not busy and since I've been in the restaurant business before, I would've given them a pass if it had been busy. Not impressed and have no need to go back for awhile.
   

   Earls Kitchen + Bar - Assembly RowResponded on November 20, 2024

   Hi Carolyn, Thank you for sharing your feedback. I’m truly sorry to hear that your experience didn’t meet expectations, especially regarding the temperature and portion of the tortellini dish. I completely understand your frustration, and I’ll be sure to share your comments with the kitchen team to improve consistency moving forward. It’s great to hear that you were happy with the service, though I understand that’s only part of the experience. Please reach out to me directly at nick.vitale@earls.ca for your next visit—I’d love to personally ensure you have a 5-star experience. We hope to have the chance to make it right! Best regards, Nick nick.vitale@earls.ca
   

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8. M

   Madeline

   Philadelphia

   13 reviews

   vip
   5.0

   13 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was super busy so the food took a while but everything was great and our server was soooo sweet!!🩷
   

   Earls Kitchen + Bar - Assembly RowResponded on November 20, 2024

   Hi Madeline, Thank you for your understanding and kind feedback! We truly appreciate your patience, especially when we’re busier than usual. It’s great to hear that everything was worth the wait and that your server made such a positive impression. We’ll be sure to pass along your compliments to them! We’d love to have you back for an even smoother experience next time. Please feel free to reach out to me directly at nick.vitale@earls.ca before your next visit—I’m happy to assist in ensuring a 5-star experience for you. Looking forward to seeing you again soon! Best regards, Nick
   

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9. M

   Mike

   Greater Boston

   4 reviews

   2.0

   4 reviews

   Dined on November 12, 2024

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 5

   Menu was limited many items were out. Drinks were iced down, fiancée found a hair in her food.
   

   Earls Kitchen + Bar - Assembly RowResponded on November 20, 2024

   Hi Mike, Thank you for sharing your feedback. I am truly sorry to hear about the issues you encountered with the menu availability and the unfortunate situation with the hair in your fiancée's food. This is absolutely not the experience we strive for, and I sincerely apologize for the inconvenience. I’ll be addressing these concerns with our team to ensure that such situations are handled better in the future, and we make sure every dish meets our high standards. We would love to have the chance to make it right and provide you with a much better experience next time. Please feel free to reach out to me directly at nick.vitale@earls.ca for your next visit—I’m committed to ensuring you have a 5-star experience. Warm regards, Nick
   

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10. M

    Maria

    Atlanta Metro

    1 review

    5.0

    1 review

    Dined on November 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was awesome. Staff and food was great. I will be back in 2 weeks
    

    Earls Kitchen + Bar - Assembly RowResponded on November 20, 2024

    Hi Maria, Thank you for your fantastic review! We’re so happy to hear that you had a great experience with both the food and the staff. We can’t wait to welcome you back in two weeks and provide you with another awesome visit! If you need anything for your next trip, feel free to reach out to me directly at nick.vitale@earls.ca—I’ll make sure everything is perfect for you. Looking forward to seeing you again soon! Best regards, Nick
    

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